Top 125 Patient accounts representative Jobs in Novato, Ca

Call Center Representative I - Napa County
CommuniCare+OLE —Napa, CA
- $24.21 - $29.59 an hour
- Full-time
- Spanish
- English
- Microsoft Office
- 403(b) matching
- Health savings account
Quick Apply
Patient Access Representative (Per Diem)
Sonoma Valley Hospital —Sonoma, CA
- $26.95 - $35.03 an hour
- Per diem
- Bilingual
- Hospital
- High school diploma or GED
Patient Access Representative
Sonoma Valley Hospital —Sonoma, CA
- $23.43 - $30.47 an hour
- Full-time
- Bilingual
- Hospital
- High school diploma or GED
Call Center Representative (Patient Services)
Marin Community Clinics —Novato, CA
- $25.00 - $29.25 an hour
- Full-time
- Spanish
- Medical office experience
- HIPAA
- Mileage reimbursement
- AD&D insurance
4d
Call Center Care Navigator
Marin Community Clinics —Novato, CA
- $25.03 - $29.38 an hour
- Full-time
- Spanish
- HIPAA
- English
- Mileage reimbursement
- AD&D insurance
Access Representative I - Napa
CommuniCare+OLE —Napa, CA
- $24.21 - $29.59 an hour
- Full-time
- Spanish
- CPR Certification
- BLS Certification
- 403(b) matching
- Health savings account
Quick Apply
Patient Services Representative
California Pacific Orthopaedics —San Rafael, CA
- $25 - $29 an hour
- Full-time
- HIPAA
- Microsoft Office
- High school diploma or GED
- Profit sharing
- Paid holidays
Referral Specialist
Marin Community Clinics —Novato, CA
- $25.80 - $30.28 an hour
- Full-time
- Spanish
- English
- Mid-level
- Mileage reimbursement
- AD&D insurance
Diet Clerk
The Redwoods —Mill Valley, CA
- $25 - $28 an hour
- Full-time
- Background check
- Schematics
- Writing skills
- Health savings account
- Health insurance
Quick Apply
Veterinary Emergency Shift Coordinator
PETS Referral Center —Berkeley, CA
- $35 - $42 an hour
- Weekends as needed
- Mid-level
- Mentoring
- ER
- Health savings account
- Disability insurance
Quick Apply
2d
Patient Services Representative
LIFELONG MEDICAL CARE —Berkeley, CA
- $22 an hour
- Full-time
- Spanish
- English
- Microsoft Office
- Paid holidays
- Health insurance
Quick Apply
Senior Collections Representative
University of California San Francisco —Emeryville, CA
- Full-time
- Medical office experience
- HIPAA
- Mid-level
Referral Navigator
Marin Community Clinics —Novato, CA
- $25.03 - $29.38 an hour
- Full-time
- Spanish
- Surgery
- HIPAA
- Mileage reimbursement
- AD&D insurance
Health Worker 4 (2588) - Multiple Departments Citywide
City and County of San Francisco —San Francisco, CA
- $95,186 - $115,804 a year
- Weekends as needed
- Heavy lifting
- Hospital
- Writing skills
- Continuing education credits
Medical Receptionist
NorCal Imaging Centers —San Francisco, CA
- $23 - $26 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Clinic
- Health savings account
- Health insurance
Patient Care Coordinator
University of the Pacific —San Francisco, CA
- $35.29 an hour
- Full-time
- Bilingual
- Background check
- Mid-level
Patient Navigator/Patient Outreach
BayMark Health Services —Richmond, CA
- $20.18 - $21.18 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Writing skills
- Paid jury duty
- 401(k)
20h
Specialty Pharmaceutical Representative - Women's Health - San Francisco Territory
EVERSANA —San Francisco, CA
- $90,000 - $130,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
- Paid training
- Paid holidays
Quick Apply
inRESPONSE Dispatch System Navigator
BUCKELEW PROGRAMS —Santa Rosa, CA
- $24 - $27 an hour
- 8 hour shift
- Spanish
- Microsoft Excel
- Experience working with individuals with disabilities
- Continuing education credits
- Disability insurance
Home Health Aide HHA - Full Time
VITAS Healthcare —Berkeley, CA
- $24 - $27 an hour
- Full-time
- High school diploma or GED
- Travel
- Home Health
- Disability insurance
- Health insurance
Quick Apply
13d

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Call Center Representative I - Napa County

CommuniCare+OLE -
Napa, CA

Quick Apply

Job Details

Full-time
$24.21 - $29.59 an hour

Benefits

403(b) matching
Health savings account
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
403(b)

Qualifications

Electronic health records (EHR) management
Microsoft Office
Administrative experience
High school diploma or GED
Clinical data entry
Managing patient records
Customer data entry

Full Job Description

POSITION TITLE:

Call Center Representative

DEPARTMENT:

Patient Access

REPORTS TO TITLE:

Call Center Manager

LOCATION:

Napa, CA

PAY RANGE:

$24.21 to $29.59/hr, depending on years of experience

SCHEDULE:

Monday to Friday, 8am to 5pm

DLSE/FLSA STATUS: ()

____Exempt/Salaried position

_X__Nonexempt/Hourly position

SUPERVISORY RESPONSIBILITIES (does this position have direct reports):

YES

About CommuniCare+OLE

Established in 2023, CommuniCare+OLE is the result of a union of two health centers with a deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare+OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.

BENEFITS

Medical, Dental, Vision Coverage
- Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
18 days of PTO (Vacation & Sick)
10 Paid Holidays + 1 Float Holiday
2% employer match with employee 4% Contribution 403(b) retirement plan
Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
Life & Accidental Insurance Coverage
Employer contribution for Health Savings Account

JOB SUMMARY/OVERVIEW:

Call Center Representatives work under the Call Center Manager and is responsible for assisting patients with handling and triaging phone calls, scheduling appointments, responding to questions, and documenting within the electronic health record.

CommuniCare+OLE provides an inclusive workplace that promotes and values diversity and life experience.

CommuniCare+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples,

people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of

all ages and religions, and individuals who have been affected by the legal system.

YOU ARE WELCOME HERE.

***The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned. Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested). Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason. ***

MINIMUM POSITION REQUIREMENTS: EDUCATION, EXPERIENCE, SKILLS/TRAINING

Education:

High School Diploma or GED required.

Experience/Lived Experience:

One year experience in medical office, hospital or clinic preferred
Administrative and customer service experience in a busy customer service-related environment is required

Special Skills/Training:

Experience working in a health clinic or demonstrated commitment to low-income populations preferred.
Strong computer and data entry skills including MS Office required; electronic health record system required.
Strong verbal and written communication skills.
Ability to work in a fast-paced environment and multitask.
Bilingual in English/Spanish/Dari/Punjabi/Vietnamese strongly preferred.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Answers phone and schedules patient appointments providing accurate information to patients regarding a variety of programs and services

Complete and update registration for patients as needed.

Runs insurance eligibility for the following day and creates billing notes for outstanding documents.

Be empathetic and sensitive to the unique needs of each customer. Provide explanations that are appropriate to the customer’s level of understanding and knowledge.

Gives full attention to the customer. Demonstrates promptness and shows initiative in responding to customers.

Routes call to the appropriate department for continued assistance as necessary.

Troubleshoots patient concerns regarding orders, health information and assists in communication with other outside facilities through the electronic health record.

Responsible for greeting patients professionally on the phone and driving a positive and personal patient customer service experience. Strong communication skills (verbal and written)

Answer multi-line phones in a timely, professional manner

10.

Ensures correct patient identification of all information in the computer scheduling system

11.

Utilizing appropriate scheduling guidelines in patient interaction.

12.

Provide information to prospective or new patients regarding health center services, and protocol for enrolling as a new patient.

13.

Basic knowledge of programs/insurance & access/eligibility guidelines and applications

14.

Send messages to members of the care teams as necessary

15.

Record cancellations and re-schedules and document appropriately in the electronic health system.

16.

Captures and updates patient demographics and insurance information

17.

Treats all patients telephoning the CommuniCare+OLE’s scheduling system with dignity and respect while maintaining privacy and confidentiality all times

18.

Document all appropriate information in electronic health record system

19.

Prompt follow-up of telephone encounters/recalls/appointment request.

20.

Performs other duties as assigned.

Quick Apply

Refine Your Search

patient accounts representative jobs in novato, ca

Call Center Representative I - Napa County

Patient Access Representative (Per Diem)

Patient Access Representative

Call Center Representative (Patient Services)

Call Center Care Navigator

Access Representative I - Napa

Patient Services Representative

Referral Specialist

Diet Clerk

Veterinary Emergency Shift Coordinator

Patient Services Representative

Senior Collections Representative

Referral Navigator

Health Worker 4 (2588) - Multiple Departments Citywide

Medical Receptionist

Patient Care Coordinator

Patient Navigator/Patient Outreach

Specialty Pharmaceutical Representative - Women's Health - San Francisco Territory

inRESPONSE Dispatch System Navigator

Home Health Aide HHA - Full Time

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