Top 99 Customer care coordinator Jobs in Novi, Mi

Guest Experience & eCommerce Coordinator
Tapper's Diamonds & Fine Jewelry —West Bloomfield Township, MI
- $19 - $24 an hour
- Weekends as needed
- Background check
- Quality control
- Organizational skills
- Health savings account
- Health insurance
Quick Apply
Experienced Dental Front Desk / Care Coordinator
WOW Dental —Detroit, MI
- $18 - $24 an hour
- Full-time
- Dental office
- Mid-level
- In-person
- Free parking
- Paid training
Quick Apply
Intake Coordinator
University Home Care Inc —Livonia, MI
- $22 - $30 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Home Health
- Paid holidays
- Health insurance
Quick Apply
Internal Care Coordinator
Comfort Keepers —Farmington, MI
- Up to $3,500 a year
- Weekends as needed
- Mid-level
- Office
- Organizational skills
- Paid training
- Paid holidays
Patient Care Coordinator
BIRDI, INC —Plymouth, MI
- Extended hours
- Remote
- Research
- High school diploma or GED
- Analysis skills
Quick Apply
Patient Coordinator
Ivy Rehab Network —Novi, MI
- $19 - $20 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Administrative experience
- Paid holidays
- Paid time off
Quick Apply
10d
Unit Secretary Progressive Care Unit
Corewell Health —Farmington Hills, MI
- Full-time
- Customer service
- High school diploma or GED
- Telemetry
Patient Access Coordinator
Trinity Health Michigan —Pontiac, MI
- $19.45 - $26.02 an hour
- 12 hour shift
- Hospital
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Home Health Intake Coordinator
Optimal Care —Bingham Farms, MI
- $21 - $25 an hour
- Rotating weekends
- Background check
- Customer service
- Office
- Mileage reimbursement
- Health savings account
Quick Apply
Patient Services Intermediate
University of Michigan —Ann Arbor, MI
- $45,219.20 - $65,603.20 a year
- Full-time
- Hybrid work
- Background check
- Data analysis skills
- Mid-level
8d
Population Health Coordinator
University of Michigan —Ann Arbor, MI
- $50,128.00 - $72,758.40 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- High school diploma or GED
4d
Patient Intake Coordinator
Jayes Tech LLC —Ypsilanti, MI
- $20 - $30 an hour
- Full-time
- Microsoft Word
- HIPAA
- Mid-level
Quick Apply
ADMISSIONS COORDINATOR
Metropolitan Behavioral Health —Dearborn, MI
- Overtime
- Adults
- High school diploma or GED
- Older adults
- Health insurance
- Dental insurance
Referral Coordinator - Service Center-Primary Care
Trinity Health Michigan —Ann Arbor, MI
- Full-time
- Primary Care
- Mid-level
- High school diploma or GED
- Opportunities for advancement
10d
Part- Time Patient Care Coordinator
Aura Health and Spa —Plymouth, MI
- $20 - $22 an hour
- Part-time
- Computer literacy
- Computer skills
- Communication skills
- Paid time off
- Employee discount
Quick Apply
Office Assistant - PT Clinic
Spine & Aquatic Physical Therapy —Livonia, MI
- From $17 an hour
- Part-time
- No experience needed
- Clinic
- Rehabilitation center
- Paid time off
Quick Apply
2d
Front Office Coordinator - Livonia, MI
Athletico Physical Therapy —Livonia, MI
- $15.00 - $23.50 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Paid parental leave
- Health savings account
Intake/Scheduling Coordinator
Hope At Home Health Care —Southfield, MI
- 8 hour shift
- Customer service
- Mid-level
- Home Health
Quick Apply
Welcome Coordinator
Oak Street Health —Detroit, MI
- $17.00 - $31.30 an hour
- Full-time
- Clinic
- US work authorization
- Older adults
- Health insurance
- Dental insurance
4d
Customer Service & Scheduling Coordinator
Superior Fence and Rail —Westland, MI
- $18 - $22 an hour
- Full-time
- Office
- Residential
- Administrative experience
Quick Apply

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Guest Experience & eCommerce Coordinator

Tapper's Diamonds & Fine Jewelry -
West Bloomfield Township, MI

Quick Apply

Job Details

Full-time
$19 - $24 an hour

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Life insurance
Referral program

Qualifications

Live chat
Visitor query response
Retail customer service procedures
Email customer support
Texting/chatbox tools
Phone communication
Packing
Customer order taking
Retail shipping operations
Logistics customer service
Vendor coordination
Process improvement
Answering guest questions
Customer support experience within e-commerce industry
E-commerce
Asana
Order shipping
Manual packaging
Managing clients in a customer support role
Concierge services
Quality issues
Retail store experience
Quality control
Online retail experience
Organizational skills
Relationship management
Customer issue escalation
Computer skills
CRM system proficiency
Order issue resolution

Full Job Description

Job Overview

Tapper’s Diamonds and Fine Jewelry is actively seeking a Guest Experience & eCommerce Coordinator. Tapper’s is celebrating over 45 years in business and has been recognized as one of the Top Workplaces by the Detroit Free Press. This is a wonderful opportunity to join a growing, values-driven organization in a professional and collaborative environment.

At Tapper’s, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work toward creating a workforce that reflects the diversity of our clients and the communities we serve.

Client Care & Digital Experience Coordinator

Position Summary

The Guest Experience & eCommerce Coordinator serves as a key touchpoint for Tapper’s guests, ensuring prompt, professional, and hospitality-driven communication across all digital and phone channels.

This role is responsible for managing inbound phone calls, web chats, digital inquiries, and full eCommerce order fulfillment while supporting corporate, concierge-level, and event-related guest needs. The ideal candidate delivers a polished, luxury-level experience that reflects Tapper’s commitment to exceptional service and long-term guest relationships—both digitally and operationally.

Key Responsibilities

Guest Communication & Support

Serve as the primary responder for inbound phone calls, directing guests appropriately while resolving inquiries whenever possible.
Respond to web chat inquiries in real time, providing accurate information, warm hospitality, and clear next steps.
Manage incoming digital inquiries (email, website contact forms, sales inbox, chat) with timely and professional responses.
Route brand-specific inquiries appropriately.
Ensure all guest interactions reflect Tapper’s service standards, tone, and brand values.

eCommerce & Web Order Fulfillment

Process and fulfill web orders from start to finish, including:
Pulling merchandise and performing quality control
Processing orders in POS
Packaging, gift wrapping, and preparing handwritten thank-you notes
Shipping preparation and coordination
Monitor order status through completion and delivery.
Proactively communicate with guests regarding order updates, delays, or special requests.
Handle returns and exchanges.
Maintain accurate order tracking and updates in company systems (Asana and POS).
Provide occasional after-hours or weekend responses as needed to maintain a high-touch guest experience.

Corporate & Concierge Support

Assist with corporate orders, gifting inquiries, and special requests, coordinating with leadership, stores, or vendors as appropriate.
Support ring sizer requests and related guest correspondence.
Respond to donation inquiries received through digital channels and route appropriately.
Ensure seamless handoffs between corporate support and store teams for high-touch or VIP guests.

Guest Feedback & Reporting

Compile and manage bi-weekly guest reviews from Podium.
Track and log reviews across additional platforms as assigned.
Coordinate internal recognition documentation tied to guest reviews.
Create, distribute, and compile surveys for internal and external events, providing organized reporting and insights to leadership.
Identify recurring questions or issues and share recommendations to improve processes and guest experience.

Cross-Functional Collaboration

Partner closely with Executive Leadership, Marketing, Sales, Repair, and Merchandising teams to ensure alignment and seamless execution of guest-related initiatives.
Coordinate with store teams to support order fulfillment, guest follow-up, and special requests while maintaining clear communication and accountability.
Serve as a central point of connection between digital guest interactions and in-store experiences, ensuring consistency across all touchpoints.
Communicate recurring guest needs, trends, or operational challenges to appropriate departments to support continuous improvement.
Assist cross-functional teams with guest-experience-driven projects, launches, and service enhancements as needed.

Qualifications & Skills

Prior experience in customer service, hospitality, retail, or eCommerce support preferred.
Strong written and verbal communication skills with a polished, professional tone.
Ability to multitask and manage high volumes of inquiries across multiple channels.
High attention to detail and strong organizational skills.
Comfortable working with technology, including web chat platforms, order management systems, and CRM tools.
Calm, solution-oriented approach when handling guest concerns or escalations.
Appreciation for luxury retail, fine jewelry, and relationship-driven service.

Physical Requirements

Communicate effectively with guests, team members, and vendors by phone, email, chat, and in person.
Use a computer, POS system, CRM, and other business software to manage guest communications and order fulfillment.
Review digital and printed information with attention to detail and accuracy.
Handle jewelry, gift packaging, and other small items requiring fine motor skills.
Remain seated or stationary for extended periods and move throughout the store as needed.
Occasionally lift and carry merchandise, packages, or supplies up to 20 pounds.
Successfully manage multiple priorities in a fast-paced, guest-focused environment.

Success in This Role Looks Like

Guests receive prompt, thoughtful responses and feel cared for in a luxury way.
Web orders are processed accurately and efficiently with clear communication throughout.
Store teams are supported through proper routing and follow-up, not disrupted.
Corporate and concierge requests are handled with discretion, accuracy, and elevated service.
The role enhances consistency and professionalism across all Tapper’s guest touchpoints.

Why Join Tapper’s

Be part of a family-owned luxury retailer known for exceptional guest relationships.
Play a meaningful role in shaping the digital and first-impression experience for our guests.
Collaborate with cross-functional teams in a culture that values service, excellence, and continuous improvement.

Equal Employment Opportunity Statement

We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals are treated with dignity and respect. We provide equal employment opportunities to all applicants and employees and prohibit discrimination and harassment of any kind. Employment decisions are made without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship status, or any other status protected by applicable law.

Pay: $19.00 - $24.00 per hour

Benefits:

401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer care coordinator jobs in novi, mi

Guest Experience & eCommerce Coordinator

Experienced Dental Front Desk / Care Coordinator

Intake Coordinator

Internal Care Coordinator

Patient Care Coordinator

Patient Coordinator

Unit Secretary Progressive Care Unit

Patient Access Coordinator

Home Health Intake Coordinator

Patient Services Intermediate

Population Health Coordinator

Patient Intake Coordinator

ADMISSIONS COORDINATOR

Referral Coordinator - Service Center-Primary Care

Part- Time Patient Care Coordinator

Office Assistant - PT Clinic

Front Office Coordinator - Livonia, MI

Intake/Scheduling Coordinator

Welcome Coordinator

Customer Service & Scheduling Coordinator

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