WorkForce Software, an ADP company, is hiring a Implementation Manager, Application Managed Services
As an Implementation Manager, you will be responsible for leading a team of professional consultants and project managers supporting existing clients within the Application Managed Services (AMS) organization. This role centers on the successful delivery of client enhancement initiatives post-production for established client environments. This can include end-to-end management of successful client software implementation and integration projects for new and existing sites inclusive of software configuration changes, optimization efforts, and operational support activities for clients already using the platform. You will ensure contractual responsibilities, and timelines are met for complex projects of all sizes while holding our internal resources accountable. You will build strong relationships with clients while seamlessly maintaining and implementing WorkForce Software’s suite of products, ensuring that your clients are set up for long-term success.
The Implementation Manager partners closely with clients to understand evolving business requirements and ensure consulting teams deliver high-quality solutions that maximize client value, adoption, and operational efficiency. This role combines client relationship management, delivery oversight, team leadership, and execution accountability. You will be responsible for establishing and managing clients’ expectations, changes or gaps in delivery and mitigate issues that may interfere with project success. Still, every day will be different because you will meet clients within different geographies and industries. The solutions you provide will differ based on the clients’ unique needs. Our top-ranked training will help to set you up for success!
To thrive in this role, you demonstrate honesty and compassion for clients’ needs. You can balance the client and internal teams’ needs to deliver projects on time while mitigating staffing risks and meeting financial objectives. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? Apply now!
What you’ll do:
What you can expect on a typical day:
- Oversee a portfolio of existing clients ensuring strong retention, satisfaction, and long-term partnership growth.
- Ensure timely and qualitative delivery of configuration changes, optimization initiatives, compliance updates, and operational improvements while maintaining high quality and efficiency standards.
- Act as a strategic partner to clients, aligning solutions with business goals to increase adoption and realized value.
- Provide escalation management and resolution leadership for client delivery concerns.
- Lead client governance discussions that proactively address risks, identify growth opportunities, and reinforce account stability.
- Partner with Strategic Account teams on Statements of Work and change orders, ensuring accurate scoping, profitability, and margin optimization.
- Collaborate internally by possessing an effective, diplomatic, and influential communication style to achieve support while implementing positive and successful change initiatives.
- Build a high-performing, engaged team culture through coaching, development, and performance management.
- Monitor and manage billable utilization, labor mix, and delivery costs to protect and improve margins while meeting contractual commitments.
TO SUCCEED IN THIS ROLE:
- 8+ years of people management, strong business acumen and experience working with external clients
- 8+ years of people management experience and project management orientation with enterprise software implementations
- Familiarity with or background in HR, Payroll, or Workforce Management preferred
- Experience with Agile and/or Waterfall project methodologies
- Ability to work flexible hours and travel up to 25% with the potential for international travel.
- Associates that live near an ADP or WorkForce Software office would have a hybrid schedule of 3 days in the office and 2 days remote.
Bonus points for these:
- You bring industry expertise to each client solution and apply best practices through in-depth client consultation
- You take initiative to seek out answers, solutions, and positive outcomes
- You're process-oriented with a high attention to details
- You have experience in the Human Capital Management (HCM) Industry and/or knowledge and understanding of payroll
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
- Continuously learn through ongoing training, development, and mentorship opportunities.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
What are you waiting for? Apply today!
#LI-MV3
#LI-Hybrid
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $74,100.00 - USD $150,300.00 / Year*
- Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
