Top 858 E commerce manager Jobs in Nutley, Nj

Customer Service Manager (E-commerce)
Gamer's Choice —Long Island City, NY
- $70,000 - $80,000 a year
- Weekends as needed
- Mid-level
- Team management
- In-person
- Health insurance
- Dental insurance
Customer Success Manager
FreshlyDried —Harrison, NJ
- $90,000 - $120,000 a year
- Full-time
- Mid-level
- Communication skills
- Employee discount
Quick Apply
Head, US E-Commerce
Sanofi —Morristown, NJ
- $187,500.00 - $270,833.33 a year
- Hybrid work
- Writing skills
- Office
- Presentation skills
- Parental leave
Senior E-commerce Merchandising & Operations Manager
LG Electronics —Englewood Cliffs, NJ
- $140,000 - $175,000 a year
- Full-time
- Sales
- Marketing
- Merchandising
- Paid parental leave
- Paid holidays
E-Commerce Account Manager
FH Group International —Secaucus, NJ
- Email
- Mid-level
- Organizational skills
- 2 years
- COVID-19 protective measures
Senior E-commerce MOR/SOR Operations Manager
LG Electronics —Englewood Cliffs, NJ
- $140,000 - $175,000 a year
- Full-time
- English
- Bachelor's degree
- Children
- Paid parental leave
- Paid holidays
Strategy and Operations Manager, Revenue Operations
Whatnot —New York, NY
- $167,000 - $185,000 a year
- Full-time
- Remote
- SQL
- Senior level
- Communication skills
- Paid parental leave
- Health insurance
E-Commerce Safety Communications Manager
TikTok —New York, NY
- $121,600 - $220,400 a year
- 5 years
- Research
- Bachelor's degree
- Paid parental leave
- Paid holidays
Retailer Digital Performance Manager
Volvo Cars AB —Mahwah, NJ
- $93,482 - $154,044 a year
- Marketing
- Merchandising
- Mid-level
Customer Success Manager
Whatnot —New York, NY
- $113,000 - $155,000 a year
- Full-time
- Hybrid work
- Mid-level
- Paid parental leave
- Health insurance
Sr. Manager, eCommerce Merchandising - Digital Commerce
Ashley Stewart —Secaucus, NJ
- $115,000 - $120,000 a year
- Full-time
- Marketing
- 5 years
- Merchandising
Product Manager, Web
Avis Budget Group —Parsippany-Troy Hills, NJ
- $150,000 - $175,000 a year
- Full-time
- Product management
- Senior level
- Leadership
- Disability insurance
- Dental insurance
Quick Apply
Product Analyst
Avis Budget Group —Parsippany-Troy Hills, NJ
- $115,000 - $125,000 a year
- Full-time
- Mid-level
- Analysis skills
- Communication skills
- Disability insurance
- Dental insurance
Quick Apply
E-commerce Manager
Fotile America LLC —Parsippany-Troy Hills, NJ
- Full-time
- Sales
- Marketing
- English
- AD&D insurance
- Paid holidays
Quick Apply
Senior E-Commerce Manager
Catbird —Brooklyn, NY
- $120,000 - $145,000 a year
- Full-time
- Hybrid work
- 6 years
- Merchandising
- Office
Quick Apply
Client Account Manager II, E-Commerce
Pinterest —New York, NY
- $88,520 - $154,911 a year
- Hybrid work
- Office
- Project management
- Bachelor's degree
E-Commerce Manager
American Home Furniture —New York, NY
- $70,000 - $85,000 a year
- Full-time
- Sales
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Customer Supply Chain Manager, CVS
Opella Healthcare Group —Morristown, NJ
- $115,000 - $160,000 a year
- Full-time
- Remote
- 7 years
- Bachelor of Science
- Mentoring
14d
E-Commerce Manager, Warehouse Operations
Kiss Products —Port Washington, NY
- $69,000 - $137,000 a year
- Full-time
- Senior level
- Leadership
Product Director
Avis Budget Group —Parsippany-Troy Hills, NJ
- $160,000 - $235,000 a year
- Full-time
- Product management
- Senior level
- Leadership
- Disability insurance
- Dental insurance
Quick Apply

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Customer Service Manager (E-commerce)

Gamer's Choice
Long Island City, NY

Apply Now

Job Details

Full-time
$70,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount
Gym membership

Qualifications

Customer communication
Managing teams in a customer support role
Team leadership
Customer support experience within e-commerce industry
E-commerce
Managing clients in a customer support role
Team management
CRM system proficiency
General management

Full Job Description

About Gamer's Choice:

Gamer’s Choice is a team of passionate gamers, creators, and innovators based in Queens, New York. What began as a small local shop has grown into one of the leading destinations for Trading Card Game players and collectors around the world. We’re driven by a shared love for gaming and community, offering both an engaging online experience and a vibrant in-store atmosphere. Our mission is to be the ultimate home for fans to connect, compete, and celebrate the games they love. While Yu-Gi-Oh! has always been our foundation, we’re expanding into exciting new titles like Pokémon, One Piece, Riftbound, and Disney Lorcana. Our Long Island City store serves as the heart of our community, hosting tournaments, events, and gatherings that bring players together both in person and online.

The Role:
We are seeking a Customer Service Manager to join our team. In this role, you will be responsible for responding to customer inquiries, resolving complaints, and ensuring every customer receives timely, accurate, and empathetic support. You’ll communicate with customers across multiple channels, including email, social media, etc., to provide exceptional service that strengthens our brand reputation and enhances customer satisfaction. In addition, you will manage a team of Customer Service Representatives, ensuring that they are providing high-quality service, consistent with company standards.

Key Responsibilities:

Manage a team of Customer Service Representatives, ensuring high-quality customer service is provided to all of our customers.
Respond promptly and professionally to customer inquiries via email, social media, and other platforms.
Resolve customer complaints by identifying the issue, determining the cause, selecting and communicating the best solution, and following up to ensure resolution.
Manage and track incoming customer requests using the company’s CRM system.
Provide accurate information regarding products, services, policies, and order status.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Monitor social media channels for customer feedback, questions, and complaints.
Craft clear, brand-appropriate responses while maintaining professionalism in public comment threads.
Escalate sensitive issues to the appropriate team members/leadership team.
Work closely with internal teams, including sales, fulfillment, and marketing, to resolve customer issues.
Document common issues and customer feedback to help inform process improvements and product enhancements.

Qualifications:

2 - 4 years of management experience in a Customer Service e-commerce environment
5+ years of customer service experience, preferably in a fast-paced or customer-centric environment.
Strong written communication skills with the ability to adapt tone depending on the platform (email vs. social media).
Experience using CRM or ticketing systems. (Hubspot is a plus!)
Comfortable navigating multiple digital tools and multitasking between channels.
Ability to remain calm under pressure and handle difficult customer interactions with empathy and patience.
Strong problem-solving skills and attention to detail.
Experience managing customer communications on social media is a plus.

Benefits:

Health, dental, and vision insurance
Paid time off
401k
Employee Discounts
Gym Membership Reimbursements

Salary Range: $70,000 - $80,000 Annually DOE

Schedule: Monday - Friday (Some weekends required)

EEO/AAP Statement: We are an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. We are an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so, too, may the essential functions of the position.

Pay: $70,000.00 - $80,000.00 per year

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Work Location: In person

Apply Now

Refine Your Search

e commerce manager jobs in nutley, nj

Customer Service Manager (E-commerce)

Customer Success Manager

Head, US E-Commerce

Senior E-commerce Merchandising & Operations Manager

E-Commerce Account Manager

Senior E-commerce MOR/SOR Operations Manager

Strategy and Operations Manager, Revenue Operations

E-Commerce Safety Communications Manager

Retailer Digital Performance Manager

Customer Success Manager

Sr. Manager, eCommerce Merchandising - Digital Commerce

Product Manager, Web

Product Analyst

E-commerce Manager

Senior E-Commerce Manager

Client Account Manager II, E-Commerce

E-Commerce Manager

Customer Supply Chain Manager, CVS

E-Commerce Manager, Warehouse Operations

Product Director

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