Top 740 Center manager Jobs in Nutley Nj

Call Center Manager
TransCore, LP —Union, NJ
- $80,000 - $99,000 a year
- Full-time
- Mid-level
- 3 years
- Communication skills
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Manager, Patient Access
St. Joseph's Health —Paterson, NJ
- $35.24 - $54.62 an hour
- 12 hour shift
- Management
- Customer service
- ER
Manager, Central Scheduling Operations
St. Joseph's Health —Paterson, NJ
- $43.91 - $65.86 an hour
- Full-time
- Management
- Children
- Senior level
- 403(b) matching
- Paid holidays
Processing Center Manager-New Jersey Processing Center
Victoria's Secret —Carlstadt, NJ
- $99,800 - $135,240 a year
- Weekends as needed
- Mid-level
- Analysis skills
- Fair chance
Quick Apply
Dual Enrollment & Pre-College Pathways Program Manager
Rutgers University —Newark, NJ
- $82,166 a year
- Full-time
- Computer literacy
- Supervising experience
- University
- Paid holidays
- Dental insurance
9d
Technical Call Center Team Leader and Project Manager
Technogym —Jersey City, NJ
- $75,000 - $80,000 a year
- 5 years
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Assistant Financial Center Manager
Spencer Savings Bank —Nutley, NJ
- $46,161 - $73,573 a year
- Mid-level
- Office
- Continuous improvement
Telephone Service Center Manager
New York University —New York, NY
- $102,200 - $122,200 a year
- Full-time
- Hybrid work
- HIPAA
- Analysis skills
- University
Manager Program
St. Joseph's Health —Woodland Park, NJ
- $57.99 - $92.79 an hour
- Full-time
- Microsoft Outlook
- Customer service
- 3 years
- 403(b) matching
- Paid holidays
Communication Center Manager
Union County College —Cranford, NJ
- $68,000 - $72,000 a year
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Assistant Manager, Contact Center
Municipal Credit Union —New York, NY
- $75,000 - $94,400 a year
- Full-time
- Research
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
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Customer Service/Call Center Manager
NJ Institute For Pain Relief LLC —Cranford, NJ
- $55,000 - $62,000 a year
- Full-time
- Spanish
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Department Manager-Bergen Town Center
H&M —Paramus, NJ
- $26 - $31 an hour
- Full-time
- Mid-level
- Communication skills
- Commercial
- Commuter assistance
- Health insurance
Quick Apply
Marketing Manager
St. Joseph's Health —Paterson, NJ
- $61.69 - $92.54 an hour
- Full-time
- Surgery
- 5 years
- Mid-level
- 403(b) matching
- Paid holidays
Practice Development & Community Engagement Manager
Madison Medical Sports & Rehabilitation Center —Madison, NJ
- $80,000 - $90,000 a year
- Full-time
- Hospital
- Urgent Care
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
RN Clinical Liaison
Journey Hospice —West Caldwell, NJ
- $90,000 - $100,000 a year
- Full-time
- Nursing
- Bachelor of Science
- Mid-level
- Wellness program
- Paid holidays
4d
Nurse Manager
RCA - Recovery Centers of America Management Company —South Amboy, NJ
- $100,000 - $110,000 a year
- Full-time
- CPR Certification
- Nursing
- RN License
Quick Apply
11d
Case Manager
Mosholu Montefiore Community Center —Bronx, NY
- $49,000 - $52,000 a year
- Full-time
- Background check
- Spanish
- HIPAA
- 403(b) matching
- Health insurance
Quick Apply
Physical Therapist Float
Kessler Rehabilitation Center —Edison, NJ
- $85,000 - $110,000 a year
- Full-time
- Float pool
- Physical & Rehabilitation Medicine
- Outpatient experience
- Continuing education credits
- Health insurance
Quick Apply
RN Unit Manager
Acacia Care Rehabilitation and Nursing Center —West Orange, NJ
- $105,000 a year
- Weekends as needed
- Nursing
- Skilled nursing facility
- RN License
- Health insurance
- Dental insurance
Quick Apply

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center manager jobs near nutley nj

Call Center Manager

TransCore, LP -
Union, NJ

Quick Apply

Job Details

Full-time
$80,000 - $99,000 a year

Qualifications

Live chat
Staff supervision
Email customer support
Managing teams in a customer support role
Phone communication
Team leadership
Client inquiry handling
Customer service through social media
Call center management
Email support

Full Job Description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey.

Summary: The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role involves managing a team of customer service representatives, monitoring key performance indicators (KPIs), implementing process improvements, and ensuring compliance with company policies and service standards.

Salary Range: $80,000 - 99,000/yr., based upon skills and experience.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Oversee daily operations of the call center to ensure efficient service delivery
Supervise, coach, and develop call center staff to meet performance goals
Monitor key performance indicators (KPIs) such as call volume, response time, and customer satisfaction
Implement and maintain quality assurance standards through call monitoring and feedback
Manage staff schedules and ensure adequate coverage across shifts
Handle escalated customer issues and ensure timely resolution
Identify and implement process improvements to enhance productivity and service quality
Prepare and present performance reports and operational metrics to leadership
Ensure effective use of call center technologies and coordinate with IT for system support
Enforce company policies, regulatory requirements, and industry standards.
Perform other duties as directed by TransCore management.

Requirements and Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required.

Five (5) years call center management experience required.
Three (3) years experience in toll industry customer service is required.
Demonstrated experience working within multi-channel customer contact center environments, utilizing various systems to manage and resolve customer inquiries efficiently across phone, email, chat, and social media platforms.
Excellent interpersonal and communication skills, including the ability to communicate information and ideas to an individual or in a large group setting.
Ability to manage multiple priorities, manage time effectively, and easily adapt to change.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee may be seated for extended periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The noise level in the work environment is usually moderate.

TransCore complies with federal and state disability laws and provides reasonable accommodation for employees with disabilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

center manager jobs in nutley nj

Call Center Manager

Manager, Patient Access

Manager, Central Scheduling Operations

Processing Center Manager-New Jersey Processing Center

Dual Enrollment & Pre-College Pathways Program Manager

Technical Call Center Team Leader and Project Manager

Assistant Financial Center Manager

Telephone Service Center Manager

Manager Program

Communication Center Manager

Assistant Manager, Contact Center

Customer Service/Call Center Manager

Department Manager-Bergen Town Center

Marketing Manager

Practice Development & Community Engagement Manager

RN Clinical Liaison

Nurse Manager

Case Manager

Physical Therapist Float

RN Unit Manager

I want to receive the latest job alert for center manager in nutley nj

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