City/State:
Nyack, New York
Department:
Medical Staff Administration
Work Shift:
Day
Work Days:
MON-FRI
Scheduled Hours:
Day
Scheduled Daily Hours:
8 HOURS
Scheduled Weekly Hours:
40
Hourly Rate/Range:
Starting at $28.00
For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.
B. Essential Job Qualifications
1. Education: High School Diploma; or relevant work experience will be considered as an alternative substitute.
2. Experience: Minimum of two-to-two years office experience; preferably in a health care setting. Working knowledge of MS Office. Excellence organizational, verbal and written communication skills.
3. Training/Certification: N/A
4. Licensure: N/A
5. Other:
C. Job Specific Contacts
1. General Contacts: President of the Medical Staff, Department Director(s), Physician, Administrator, Supervisor, Credentialing Coordinator
2. Job Provides Direction to: N/A
D. Environment and Demands
1. Environmental Demands:
Multi-tasked individual who is able to coordinate the responsibilities of dealing with the Performance Improvement Committee and physicians while assisting as needed with the responsibilities of the Medical Staff Administration office.
2. Essential Physical and Cognitive Demands, Manual Dexterity:
Concentrate on information in busy office setting whereby interruptions and flow of “people traffic” is constant. Distribution of handouts, files and paperwork, which may include but is not limited to food, audio/visual equipment and binders. Use of computer, transcription equipment, fax and copier.
Part I: Hospital-Wide Standards
A. Organizational
Demonstrates adherence to Nyack Hospital “We Care” standards including:
WORKING TOGETHER “I will commit to work together in a courteous, respectful manner. I will demonstrate a positive spirit of service with all employees with whom I interact.”
I will:
- Place team success above individual recognition.
- Be receptive to new ideas and approaches within my workplace.
- Offer assistance generously without hesitation.
EMPOWERMENT “I will be accountable, responsible, and self-directed in all aspects of my work at all times.”
I will:
- See projects through to ensure completion.
- Problem solves with patients, family members, and other employees.
- Follow up to ensure a resolution.
COMMUNICATION “I will demonstrate positive communication in a clear, courteous and appropriate manner at all times.”
I will:
- Use effective verbal and written communication to patients, families, visitors, and fellow employees using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You)
- Use positive communication in my tone of voice, body language, and choice of words.
APPEARANCE “I will dress in a manner that reflects a professional and positive image of the hospital at all times”
I will:
- Maintain a clean, neat, and professional appearance.
- Adhere to the Hospital's dress code policy.
- Promote and adhere to Nyack Hospital's guidelines regarding a safe and clean work environment for employees, patients and visitors.
RESPONSIVENESS “I will demonstrate the ability to provide timely feedback and communication to patients, visitors, and coworkers.”
I will:
- Apologize for delays and concerns.
EXCELLENCE IN SERVICE “I will strive to ‘do my best everyday’ in exceeding customer expectations.”
I will:
- Anticipate and address my patients’ and customers’ needs.
- Avoid negativity and exhibit a “can-do” attitude.
- “Manage up” fellow employees, physicians, departments, and the organization, to increase patient confidence both internally and in the community.
B. MISSION/STRATEGIC PLAN:
Participates in activities which support the mission of the hospital.
C. JOB SPECIFIC COMPETENCIES:
1. Provide the required administrative and secretarial support for committee/departmental meetings, which include, but not limited to: Executive Performance Improvement Committee, Performance Improvement Committee, Orthopedic Departmental meeting.
2. Recording and transcription of minutes.
3. Provide administrative and secretarial support for the Director of Orthopedics.
4. Provide administrative support for Performance Improvement Manager.
5. Data entry of all Core Measures which include SCIPS, HF, AMI and Pneumonia.
6. Update and maintain physician quality assurance files.
7. Assist with special projects as so required within the Medical Staff Administration and Credentialing Areas.
8. Duties as assigned.
Part II: Employee Performance Standards
A. CUSTOMER SERVICE:
1. Demonstrates the ability to create a positive interaction with the customer.
2. Demonstrates positive communication with people of different cultures, values and beliefs.
3. Demonstrates the ability to acknowledge customer concerns and take correction action.
4. Demonstrates compliance with identified customer service behaviors.
5. Provides escort to customers when necessary.
B. PERFORMANCE IMPROVEMENT:
1. Participates in Department/Hospital-wide activities which improve processes and/or outcomes.
2. Utilizes resources to maintain and improve self-development and knowledge.
3. Complies with licensure and/or certification requirements.
4. Participates in annual competency assessment.
C. BUDGET:
1. Demonstrates fiscally prudent use of equipment and supplies.
2. Utilizes charge process for supplies/equipment.
D. PROJECTS/ASSIGNMENTS:
1. Completes projects/assignments within projected time frames and expectations.
Montefiore Nyack Hospital is an equal employment opportunity employer. Montefiore Nyack Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.
