Top 18 Financial services remote customer support Jobs in O'fallon, Mo

Escalation Specialist
Citi —O'Fallon, MO
- $46,600 - $60,800 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
15h
Electronic Services Representative
First Community Credit Union —Chesterfield, MO
- Urgently hiring
- Communication skills
- Entry level
Quick Apply
Resource Specialist: Winghaven
First Community Credit Union —O'Fallon, MO
- Urgently hiring
- Research
- Office
- Analysis skills
Quick Apply
Customer Support Center Agent I
First Mid —Saint Peters, MO
- $17.50 - $19.62 an hour
- Spanish
- Writing skills
- English
- Employee stock purchase plan
- Health insurance
Quick Apply
6d
Customer Service Representative (Hybrid)
Kemper Insurance —Chesterfield, MO
- Full-time
- Research
- Office
- High school diploma or GED
- Work from home
Quick Apply
2d
Resource Specialist: Chesterfield
First Community Credit Union —Chesterfield, MO
- Urgently hiring
- Research
- Analysis skills
- Communication skills
Quick Apply
Customer Service Representative
Lutheran Church Extension Fund, LCEF —St. Louis, MO
- $24.18 - $27.44 an hour
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- 3 years
- 403(b) matching
- Paid parental leave
Quick Apply
5d
Member Experience eSpecialist
Alltru Credit Union —Wentzville, MO
- $18.25 - $19.75 an hour
- Full-time
- Writing skills
- Organizational skills
- Entry level
Bilingual Customer Service Representative
Commerce Bank —St. Louis, MO
- $18.00 - $22.10 an hour
- Full-time
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Paid holidays
Contact Center Representative (Member Service)-Wentzville
Alliance Credit Union - Missouri —Wentzville, MO
- $21 - $22 an hour
- Overtime
- Finance
- High school diploma or GED
- Business
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Representative
Commerce Bank —St. Louis, MO
- $18.00 - $22.10 an hour
- Full-time
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Paid holidays
MSR (Contact Center)-Hazelwood
Alliance Credit Union - Missouri —Hazelwood, MO
- $21 - $22 an hour
- Overtime
- Finance
- High school diploma or GED
- Business
- Paid holidays
- Disability insurance
Quick Apply
7d
Commercial Direct Bill
Chubb —O'Fallon, MO
- Overtime
- Basic math
- Mid-level
- High school diploma or GED
4h
Café Ambassador- West County Center - Part Time
Capital One —Des Peres, MO
- Part-time
- Google Workspace
- High school diploma or GED
- Fair chance
- Paid parental leave
- Disability insurance
Member Care Representative
VANTAGE CREDIT UNION —Saint Charles, MO
- $18 an hour
- Full-time
- Writing skills
- Mid-level
- Office
2d

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Escalation Specialist

Citi -
O'Fallon, MO

Apply Now

Job Details

Full-time
$46,600 - $60,800 a year
15 hours ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

High school diploma or GED

Full Job Description

The Escalation Specialist 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.

Responsibilities:

Assists with resolving supervisor-escalated customer inquiries related to account level information, and provides technical assistance as required.
Supports internal and external customers.
Tracks and reports data for management action.
Solves moderately complex problems, time sensitive inquiries, and prioritize in high-volume situations.
Identifies and escalates issues to appropriate sources.
Works under general supervision and established procedures.
May support a range of products/services.
Applies detailed knowledge of a wide range of specialized administrative/technical skills; and most of the impact is related to the accuracy of tasks performed.
Understands how duties relate/integrate with others in the team/unit.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

Problem solver, customer service, business knowledge
2-4 years of relevant experience

Education:

High School diploma or equivalent

Job Family Group:

Customer Service

Job Family:

Escalation

Time Type:

Full time

Primary Location:

Ofallon Missouri United States

Primary Location Full Time Salary Range:

$46,600.00 - $60,800.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Aug 18, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Apply Now

Refine Your Search

financial services remote customer support jobs in o'fallon, mo

Escalation Specialist

Electronic Services Representative

Resource Specialist: Winghaven

Customer Support Center Agent I

Customer Service Representative (Hybrid)

Resource Specialist: Chesterfield

Customer Service Representative

Member Experience eSpecialist

Bilingual Customer Service Representative

Contact Center Representative (Member Service)-Wentzville

Customer Service Representative

MSR (Contact Center)-Hazelwood

Commercial Direct Bill

Café Ambassador- West County Center - Part Time

Member Care Representative