Top 11 help desk analyst Jobs in o'fallon il

IT Helpdesk Technician I
Utilitra —Edwardsville, IL
- $50,000 - $60,000 a year
- Full-time
- Clean driving record
- Microsoft Outlook
- Office
- Paid parental leave
- Paid holidays
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14d
IS Support Analyst I
Shriners Children's —St. Louis, MO
- $25.31 - $37.96 an hour
- Full-time
- Computer science
- Computer Science
- HIPAA
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Junior User Support Specialist (Triage Analyst)
Govcio LLC —St. Louis, MO
- $17.36 - $28.84 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- High school diploma or GED
13d
IT Support Analyst
Enterprise Mobility —St. Louis, MO
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Bachelor's degree
- Profit sharing
- Health insurance
12d
ServiceDesk Analyst
iSuite —Granite City, IL
- $52,000 - $59,000 a year
- Office
- Windows
- Experience equivalent to degree accepted
- Paid parental leave
- Paid holidays
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2d
Business Analyst, Digital Platforms
Build-A-Bear —St. Louis, MO
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Office
.NET Developers
Sovereign Technologies —St. Louis, MO
- Computer science
- Computer Science
- Java
System Analyst II
Par Health —St. Louis, MO
- Full-time
- Computer science
- Computer Science
- 5 years
Sr. Developer
Sovereign Technologies —St. Louis, MO
- Computer Science
- Master's degree
- SQL
Director, Enterprise Dynamics Services
Bw Corporate Us —St. Louis, MO
- $170,000 - $210,000 a year
- Extended hours
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Business Applications Director, Packaging Platform
BW Packaging —St. Louis, MO
- Extended hours
- Background check
- Computer science
- 7 years

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Jr. Helpdesk Technician
Persistent Technology, Inc. —Scott AFB, IL
US Citizen with Security+ certification and ability to obtain and maintain a Secret Clearance. Help desk support experience preferred.
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IT Helpdesk Technician I
Utilitra —Edwardsville, IL
Valid Driver's license and clean driving record are required. Order, manage, and maintain the company's mobility device inventory (cell phones, tablets,…
$50,000 - $60,000 a year
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14d

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Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
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IT Help Desk Analyst
3C Industries, Inc. —Columbus, OH
IT Help Desk Support:* Provide day-to-day technical support for office and field employees by troubleshooting hardware, software, Microsoft 365, and…
$30 - $32 an hour
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6d

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IT Helpdesk Technician I

Utilitra -
Edwardsville, IL

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Job Details

Full-time
$50,000 - $60,000 a year
14 days ago

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Parental leave
Vision insurance
401(k) matching
Employee discount
Flexible schedule
Life insurance

Qualifications

Microsoft Outlook
Spreadsheets
Windows
Driver's License
Desktop applications

Full Job Description

Job Title: IT Help Desk Technician I

Status: Full-time/Exempt

Reports to: Senior IT Manager

Work Schedule: M-F (flexible hours)

Compensation: $50,000-60,000 per year

This pay range encompasses multiple levels of the role. Career level and compensation depends on applicants credentials.

At Utilitra, base salary is one component of a competitive compensation package for employees. Our pay ranges are broad to allow for movement within our organization and to accommodate different skill sets and levels of expertise. We take into consideration a variety of factors including, but not limited to, skills, abilities, experience, education, and credentials, when determining the base salary offered.

Company Benefits

Company-paid health insurance (medical, vision, dental, short-term and long-term disability, and life insurance are provided)
100% 401k match (up to 5% of salary)
Paid holidays
Paid personal/sick leave
Paid vacation
Paid parental leave
Educational assistance
Various discount programs

Overview:

As an entry-level position, the IT Helpdesk Technician I I focuses on foundational IT support tasks. This role primarily manages the help desk, facilitates work order processes, and provides basic IT support to internal and external customers. Analysts at this level handle initial problem assessments, document solutions, and manage company mobile devices and telecommunications. The role serves as the first point of contact for IT-related issues, ensuring efficient resolution of immediate technical problems.

Supervisory Responsibilities:

Generally, Tier I technicians do not have supervisory responsibilities but are expected to facilitate IT purchasing under the supervision of the Director of IT and cross-train in various facets of the technology division.

Duties/Responsibilities:

Serve as the first point of contact for IT support requests via phone, email, instant message, walk-ins, and the Help Desk ticketing system.
Facilitate the Help Desk process from ticket creation to resolution, including assignment, follow-up, progress tracking, and closure, ensuring timely and effective support.
Prioritize tickets based on urgency, impact, and service level expectations.
Provide Tier One IT support for internal and external customers, troubleshooting and resolving issues for devices such as computers, smartphones, tablets, wireless hotspots, printers/copiers, and other related equipment.
Document IT processes, solutions, and troubleshooting steps; create and maintain knowledgebase articles and user guides.
Create, edit, and manage user accounts, permissions, memberships, and Active Directory (AD) profiles; ensure HR changes are reflected accurately in Adaxes.
Manage physical security systems, including building access, gate control, camera systems, and door badge setup.
Order, manage, and maintain the company's mobility device inventory (cell phones, tablets, hotspots), including service changes and moves; serve as departmental resource for mobility-related requests.
Enroll and manage devices through Mobile Device Management (MDM) platforms.
Track and ensure compliance with software licensing.
Maintain an accurate inventory of technology hardware.
Image, configure, and deploy laptops and other hardware for new and existing employees.
Conduct IT orientations for new employees, including system access, equipment usage, cybersecurity policies, and IT best practices; serve as backup for orientations when needed.
Facilitate IT purchasing under the direction of the Director of IT.
Assist IT staff with document management and technology-related administrative tasks.
Monitor and remediate vulnerabilities identified in Qualys.
Use PDQ to deploy software updates and installations.
Maintain and update contact information and configurations in Manage.
Serve as the primary contact for Spreadsheet Server and QTrak software, including licensing and support.
Participate in an on-call rotation to provide after-hours IT support.
Cross-train in all facets of the Technology Division, preparing to fill in for anyone absent and grow in responsibility and scope over time.

The person in this role will uphold the culture of Utilitra, including relationship building with customers as well as general behavior on Utilitra or client premises or at Utilitra-sponsored events.

Requirements/Qualifications:

A two (2) year college degree or CompTIA A+ certification is required.
Two (2) years of responsible work experience.
Proficiency in Office applications, specifically Windows, Word, Excel, Outlook, and Access.
Familiarity with IT terminology (software, hardware, equipment/supplies, networks, telephony, etc.).
Excellent verbal and written communication skills.
Demonstrated track record of excellent customer service.
One (1) year of Help Desk and/or mobile telephony experience preferred.
Ability to use independent judgment, maintain a high level of confidentiality, and operate under minimal supervision.
Valid Driver's license and clean driving record are required.

Physical Requirements:

The ability to sit for prolonged periods at a desk, working on a computer.
Manual dexterity for typing items like computer components is also needed.
Lifting items like computers or printers may require lifting items that typically do not exceed 20 pounds.

Travel Requirements:

Minimal travel; local to assist with on-site support or training sessions.

Utilitra is committed to building and sustaining an equitable and inclusive work environment where diversity is expected and valued. We believe that a diverse workforce benefits and enriches our mission, vision, and core values and is a critical component to our company's success.

Utilitra is an Equal Opportunity Employer. We proudly extend consideration for employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, age, national origin, disability, gender identity, sexual orientation, pregnancy, pregnancy-related conditions, protected veteran status, or any other criteria protected by law.

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Refine Your Search

help desk analyst jobs in o'fallon il

IT Helpdesk Technician I

IS Support Analyst I

Junior User Support Specialist (Triage Analyst)

IT Support Analyst

ServiceDesk Analyst

Business Analyst, Digital Platforms

.NET Developers

System Analyst II

Sr. Developer

Director, Enterprise Dynamics Services

Business Applications Director, Packaging Platform

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