Job Summary
The Salesforce Administrator supports the day-to-day operation of the Salesforce application, which is critical to successful outcomes of the Coalition. The Salesforce Administrator customizes the platform to achieve business goals and enable users to get the most out of Salesforce technology. Staying current with the continuous evolution of the Salesforce ecosystem enables the Administrator to proactively present new and innovative solutions to stakeholders. As part of the team, you’ll drive everything from development and testing to assisting with architecture and design of the Salesforce application. The Administrator will support data management and data cleansing activities. The team is responsible for supporting and improving all Coalition technology and information systems platforms and providing general IT support to all staff members. This position reports to the Director of Information Systems. This is not a hybrid or remote position.
Essential Functions & Responsibilities
· Administers and supports Salesforce org including user setup, design, configuration, test, and maintenance of Custom Objects, Profiles and Permission Sets, Workflow/Process Builder, Visual Flows, Custom Fields, Validation Rules, and Page Layouts.
· Develops, implements, and maintains Salesforce integrations, applications, extensions, and customizations.
· Ensures availability of the Force.com platform and provides on-call support to resolve application issues, including troubleshooting for end-user issues and inquiries.
· Develops reports, dashboards, and processes for our program staff, development staff, support staff and management team.
· Creates testing and implementation plans, including user training and documentation.
· Helps prioritize enhancement/development IT roadmap.
· Stays current on SFDC product roadmaps and applications available from 3rd parties on the Salesforce AppExchange.
· Matches and manipulates data via spreadsheets and imports/updates Salesforce using Data Loader.
· Completes daily activity log.
· Respects and demonstrate understanding for differences including the ability to interact effectively with individuals regardless of race, religion, gender, gender identity and expression, national origin, sexual orientation, age, disability and socioeconomic status.
· Receptive and responsive to training, coaching, supervision, and feedback; works well in team setting.
· Responds to communication from families and professionals in a timely manner.
· Participates in team and agency meetings and/or individual professional consultations. Majority of these meetings should be attended in person (virtually during pandemic restrictions).
· Follows procedures for meeting with, calling, and consulting supervisor
Department Specific / Non-Essential Functions
· Other duties as assigned with or without accommodation.
· Supports the Coalition’s mission – attends special events, training events, and other “all hands-on deck” activities.
Qualifications & RequirementsEducation
· Bachelor’s degree in Computer Science, Information Systems, or Information Technology
Experience
· 5 plus years Salesforce experience working in Salesforce Lightening platform required
· Certified Salesforce Administrator preferred
· 3+ years of experience in administration and development of Salesforce's Sales Cloud Functionality (NPSP Preferred)
Preferred Skills / Qualifications
· Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, flows, custom views, and other content of intermediate complexity.
· Proven experience owning the administration and ongoing enhancement of Salesforce, including understanding business needs as well as the technical aspects of an optimized CRM platform.
· Possesses excellent project-management skills, is receptive to learning new skills and concepts, recognizes the steps necessary to get the job done with minimal supervision, and shows initiative in identifying opportunities to improve processes and achieve better results.
· Knowledge of Salesforce permissions, profiles, reports, dashboards, flows and logical formulas.
· Experience with Apsona and Form Assembly.
· Creative and analytical thinker with strong problem-solving skills.
· Strong attention to detail, and the ability to multi-task and prioritize.
· Excellent interpersonal and communication skills.
· Knowledge of software development processes and best practices.
· Knowledge of importing data using multiple methods.
· Proficient Excel skills with Visual Basic for Applications (VBA) knowledge.
· Current, active member of the Trailblazer Community.
Additional Skills/Competencies necessary to carry out services to the service population’s culture and socio-economic characteristics
· This position requires an understanding of diversity (ethnic, religious, socio-economic, etc.) as well as sensitivity to the situations of the children and families the organization serves.
· This position requires respect for the confidentiality of the children and families the organization serves.
· This position requires a clean criminal history.
· Behaves with integrity, demonstrates high ethical standards, and displays a positive image of the Foster and Adoptive Care Coalition.
· Demonstrates accountability for results and keeps commitment to others.
Organizational Relationships/Scope
· This position reports to the Director of Information Systems. Collaborative consultation will be sought from all teams.
Working Conditions
· This position entails work in the community and office.
· While performing the duties of this job, the employee is required to communicate effectively.
· The physical requirement of this job includes sitting, standing, walking, climbing stairs; lifting up to 25 lbs., pulling and/or pushing on occasion.
· Use of automobile for local travel to multiple sites may be required.
· The Coalition office is considered home-base with primary office hours Monday-Friday 8 AM –
5:00 PM CST.
· This position requires flexibility. Evening and weekend hours may be required to meet the expectations of this position.
Agency Shared Values
Employees of the Foster & Adoptive Care Coalition agree to hold themselves and their colleagues to the following:
· We insist on fairness and respect. We are deliberate in ensuring everyone has safety, opportunity, access, and support to be heard.
· We are family. We are connected and support one another in meeting the needs of our own families and the families we serve. We assume the best and are committed to each other.
· We celebrate differences and harness the power that diversity brings. Every viewpoint is heard and honored. We are stronger because of our differences.
· We are intentional about knowing better and doing better, using innovation and solution-focus approaches with courageous passion and excellence.
· We respect, leverage, and engage everyone's unique strengths and talents so each individual can contribute to their full potential.
· We are an agency built on integrity, maintaining a culture of trust, respect, transparency, and honesty. We walk in our truth and uphold ethical standards.
· We stand up for each other and what is right for our clients and stakeholders with truth, vulnerability, and accountability.
· We develop and maintain authentic relationships by being flexible and open-minded and maximizing the strengths of each individual in the team to accomplish the best outcome for our children and families. Everyone contributes to leadership.
This is not a remote or hybrid positions.
No phone calls please.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Ability to Relocate:
- St. Louis, MO 63132: Relocate before starting work (Preferred)
Work Location: In person
