Top 59 Service desk analyst Jobs in Oak Brook Il

Help Desk Technician I
Willdan —Oak Brook, IL
- $32 - $37 an hour
- Hybrid work
- Office
- Windows
- Microsoft Office
Quick Apply
Service Desk Senior Technician
Sidley Austin LLP —Chicago, IL
- $75,000 - $94,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Bachelor of Science
- Mid-level
Desktop Support Analyst
Connection —Chicago, IL
- $25.00 - $28.50 an hour
- Full-time
- Office
- Windows
- US work authorization
- Health insurance
- Dental insurance
12d
Service Desk Analyst I
Vomela —Elk Grove Village, IL
- $50,000 - $60,000 a year
- Full-time
- Computer Science
- Office
- Windows
- AD&D insurance
- Disability insurance
Quick Apply
Service Desk Analyst
Daniels Health —Chicago, IL
- $22 - $26 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
13h
Helpdesk Analyst
Barilla —Northbrook, IL
- $70,000 - $85,000 a year
- Hybrid work
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
8d
Help Desk Analyst
ENGIE —Chicago, IL
- $30 an hour
- Contract
- Computer Science
- Mid-level
- 3 years
Service Desk Specialist
Barnes & Thornburg LLP —Chicago, IL
- $75,000 - $100,000 a year
- Overtime
- Computer literacy
- Research
- Mid-level
Quick Apply
1d
Help Desk Analyst
Sinai Chicago —Chicago, IL
- From $19.77 an hour
- Full-time
- Research
- Entry level
Quick Apply
1d
Firmwide Service Desk Analyst II (10am-6pm CT)
Kirkland and Ellis —Chicago, IL
- $73,000 - $79,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- Residential
- Health insurance
- Paid time off
Service Desk Technology Support Analyst
Sonoma Consulting Inc. —Elk Grove Village, IL
- Full-time
- ERP systems
- Research
- Mid-level
Quick Apply
Onsite Service Desk Analyst II (Hybrid/Client Onsite)
Cortavo —Elmhurst, IL
- Full-time
- Hybrid work
- Clean driving record
- Mid-level
- Windows
- Health insurance
- Work from home
Quick Apply
IT Systems Analyst
Atkore —Mokena, IL
- $72,400 - $99,550 a year
- Research
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
IT On-Site Support Technician
WSP —Chicago, IL
- $57,800 - $89,400 a year
- Computer Science
- Writing skills
- Mid-level
- Paid parental leave
- Disability insurance
IT Support Analyst
Proxima —Chicago, IL
- Computer science
- Azure
- Microsoft Outlook
Service Desk Analyst
Sonoma Consulting Inc. —Glenview, IL
- Overtime
- Spanish
- Microsoft Excel
- Mid-level
Quick Apply
Data Analyst - Data Ops
Allied Benefit Systems —Chicago, IL
- $50,000 - $55,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Disability insurance
- Health insurance
Cybersecurity Analyst
DCC Propane, LLC —Lisle, IL
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Ability to lift 50 pounds
Quick Apply
Analyst Tech Service Management
Ahold Delhaize USA —Chicago, IL
- $75,040 - $129,480 a year
- Full-time
- Hybrid work
- Computer Science
- Office
- Master's degree
9d
Manufacturing Business Systems Analyst
James Hardie —Chicago, IL
- $148,000 - $150,000 a year
- Email
- Remote
- 5 years
- ERP systems
- Research
- Wellness program
- Employee stock purchase plan
8d

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service desk analyst jobs near oak brook il

Help Desk Technician I

Willdan -
Oak Brook, IL

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Job Details

$32 - $37 an hour

Qualifications

Network troubleshooting
Mobile device support
Enterprise software
Windows
Microsoft Office
High school diploma or GED
Mobile device management
macOS
ServiceNow
IP networking
Automation tools
Ticketing system technical support

Full Job Description

Willdan is seeking a Help Desk Technician I in Oak Brook, Illinois. This hybrid role requires three days per week in the office.

The Help Desk Technician I provides first-level technical support to end users across the organization, ensuring a high level of customer service, quick response times, and efficient issue resolution. Responsibilities include supporting hardware, software, enterprise applications, and network connectivity issues across local and remote offices. Support is provided through a ticketing system, phone, chat, and in-person interactions. The ideal candidate is detail-oriented, customer-focused, works well independently and within a team, and is eager to develop their technical skillset while contributing to service improvement initiatives. Technicians in this role are expected to manage their time effectively, follow established procedures, maintain documentation, and take ownership of tasks through completion.

Essential Duties & Responsibilities

Provide timely technical support for desktops, laptops, mobile devices, peripherals, printers, phones, and basic networking issues.
Respond to and manage helpdesk tickets, phone calls, and in-person requests with professionalism and a focus on customer satisfaction.
Set up and configure workstations and user environments for new hires and replacements, including software installations, user data transfers, and peripheral setup.
Support the onboarding and offboarding process using standardized forms and checklists.
Maintain accurate and up-to-date IT asset inventory for assigned locations; participate in audits, asset tagging, lease returns, and decommissioning processes.
Contribute to IT process improvements by helping create technical documentation and knowledge base articles to support user self-service and internal training.
Assist with MDM solutions (e.g., MangeEngine, JAMF, InTune) for mobile device and computer endpoint management.
Participate in IT projects such as system migrations, hardware refreshes, software rollouts, and office moves.
Identify recurring issues and escalate unresolved problems to higher-level support or engineers.
Look for ways to improve response/resolution time and service desk efficiency, including automation opportunities and form/process enhancements.
Maintain a clean and organized workspace including IT storage areas.
Carry and set up equipment up to 35 lbs.
Identifies, researches, and resolves technical problems. Responds to telephone calls, emails/helpdesk tickets and personnel requests for technical support.
Perform other duties as assigned in support of IT operations.

Job Requirements / Qualifications

High school diploma or equivalent required.
Associate/Bachelors degree or relevant technical certifications (e.g. CompTIA A+, CompTIA Network+, HDI Support Center Analyst, or Microsoft certifications) are preferred.
Strong oral and written communication skills.
1-3 years of helpdesk or IT support experience in a professional environment.
Proficiency in Windows 11, MacOS, and Microsoft 365 services.
Familiarity with enterprise software ticketing systems (ServiceNow) and standard support tools.
Basic knowledge of networking concepts and troubleshooting (Wi-Fi, DNS, VPN, etc.) and an understanding of ITSM, ITIL, and ITAM frameworks.
Experience with a service desk platform (e.g. ServiceNow).
Exposure to device management platforms such as JAMF, ManageEngine, or Microsoft Intune.
Familiarity with workflow automation, scripting (e.g., PowerShell) and process documentation.

EEO Non-Discrimination and ADA Reasonable Accommodation Statement
Willdan is an equal opportunity employer. Applicants are considered for all positions without regard to race, religious creed, color, age marital status, sex, sexual orientation, gender identity, gender expression, citizenship status, national origin, ancestry, religion, military service or veteran status, disability, medical condition, childbirth and related medical conditions, genetic testing, reproductive status or any other classification protected by federal, state or local laws and ordinances. Willdan does not discriminate on the basis of physical or mental disability where the essential functions of the job can be reasonably accommodated. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. If you need reasonable accommodation for any part of the application and hiring process, please notify us.

Willdan Group, Inc. participates in E-Verify.

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Refine Your Search

service desk analyst jobs in oak brook il

Help Desk Technician I

Service Desk Senior Technician

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Service Desk Analyst I

Service Desk Analyst

Helpdesk Analyst

Help Desk Analyst

Service Desk Specialist

Help Desk Analyst

Firmwide Service Desk Analyst II (10am-6pm CT)

Service Desk Technology Support Analyst

Onsite Service Desk Analyst II (Hybrid/Client Onsite)

IT Systems Analyst

IT On-Site Support Technician

IT Support Analyst

Service Desk Analyst

Data Analyst - Data Ops

Cybersecurity Analyst

Analyst Tech Service Management

Manufacturing Business Systems Analyst

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