Top 4810 Support specialist Jobs in Oak Hill Va

Customer Support Specialist
InfoTrack US —Washington, DC
- $40,160 - $60,000 a year
- Full-time
- Remote
- Fair chance
- Communication skills
- Entry level
- AD&D insurance
- Paid holidays
Quick Apply
IT Support Specialist
Core BTS —Chantilly, VA
- Urgently hiring
- Hybrid work
- Mid-level
- Windows
- Microsoft Office
Quick Apply
Front Office Support Specialist
Leidos —Chantilly, VA
- $82,550 - $149,225 a year
- Full-time
- Customer service
- Office
- Bachelor's degree
4d
Records & Document Control Specialist
Maximus —Tysons, VA
- $15.43 - $25.66 an hour
- Inventory management
- Mid-level
- Office
- Paid holidays
- Disability insurance
Staff Action / Administrative Support Specialist
Summit Technologies, Inc —Reston, VA
- Full-time
- Hybrid work
- Administrative experience
- SharePoint
- Entry level
Quick Apply
Administrative Support Specialist
P3S CORPORATION —Washington, DC
- $65,000 - $80,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Customer service
- Mid-level
Quick Apply
Operations Support Specialist
First Coast Security —Sterling, VA
- $26 - $28 an hour
- Full-time
- Microsoft Outlook
- Research
- Mid-level
Quick Apply
Licensed Professional Counselor
Headway —Arlington, VA
- Up to $126 an hour
- Remote
- Private practice
- Master's degree
- Senior level
Licensed Professional Counselor
Headway —Virginia
- Up to $126 an hour
- Remote
- Private practice
- Master's degree
- Senior level
Invasive Species Specialist
Confidential —Upperville, VA
- $20 - $25 an hour
- Full-time
- Background check
- Clean driving record
- Management
- Health insurance
- Dental insurance
Quick Apply
Licensed Professional Counselor
Headway —Germantown, MD
- Up to $121.74 an hour
- Remote
- Private practice
- Master's degree
- Senior level
Recovery Support Specialist (RSS) (FT, PT, Pool/PRN)
Connections Health Solutions —Leesburg, VA
- $22 - $23 an hour
- Part-time
- Background check
- HIPAA
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply
Commercial Sales Specialist
Cathell, Naylor & Associates —Washington, DC
- $80,000 - $110,000 a year
- Full-time
- Construction site
- Mid-level
- 3 years
- Travel reimbursement
- Disability insurance
Quick Apply
3d
Licensed Mental Health Professional (LMHP) - (FT, PT, Pool/PRN, Nights)
Connections Health Solutions —Leesburg, VA
- $2 - $52 an hour
- Part-time
- Background check
- LMFT
- Doctoral degree
- Paid parental leave
- Health savings account
Quick Apply
Behavioral Health Specialist - Safety & Security (FT, PT, Pool/PRN)
Connections Health Solutions —Leesburg, VA
- $21.56 - $25.00 an hour
- Part-time
- Background check
- CPR Certification
- Patient monitoring
- Paid parental leave
- Health savings account
Experienced Cardiovascular Invasive Specialist
Inova Health —Falls Church, VA
- $38.42 - $62.62 an hour
- Part-time
- Background check
- Nursing
- RN License
- Wellness program
- Paid parental leave
Quick Apply
Music Therapist (MT-BC) & Activities Professional
Kensington Senior Living, LLC —Reston, VA
- $24 - $32 an hour
- Full-time
- Mid-level
- Master's degree
- Bachelor's degree
Quick Apply
Commercial Specialist
Muscogee Nation Businesses Company —Washington, DC
- $130,000 - $140,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
4d
Behavioral Health Specialist (BHS) (FT, PT, Pool/PRN, Days)
Connections Health Solutions —Leesburg, VA
- $21.56 - $25.44 an hour
- Part-time
- Background check
- CPR Certification
- Vital signs
- Paid parental leave
- Health savings account
Project Operation Specialist (Hybrid, Mandarin Required)
Aquila Hash Inc. —Sterling, VA
- From $70,000 a year
- Full-time
- Hybrid work
- Google Workspace
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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Customer Support Specialist

InfoTrack US -
Washington, DC

Quick Apply

Job Details

Full-time
$40,160 - $60,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Matching gift program
Paid time off
Vision insurance
401(k) matching

Qualifications

Phone communication
Customer support
Productivity software

Full Job Description

About InfoTrack

InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.

As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.

About the role

In your role as a Customer Support Specialist, you are committed to delivering exceptional customer experiences and ensuring our clients maximize the value of our software. As we continue to grow, you are dedicated to being the first point of contact, and the friendly voice answering questions about our products and services, and providing world-class customer support, troubleshooting, and technical support.

This is a remote role, based in Pacific Time.

Responsibilities

Develop a comprehensive understanding of our legal tech solutions, staying up to date with new features and updates, and sharing this knowledge with clients to optimize their experience.
Gain knowledge about our clients, who are primarily law firms and legal professionals, and obtain a deep understanding of their unique needs.
Understand and learn how to use our client success tools, including Salesforce, Dialpad, and our own services to track and update client orders.
Handle and resolve customer concerns and issues promptly, ensuring a high level of customer satisfaction and retention.
Provide top-notch technical support to clients, including troubleshooting software issues, answering inquiries, and guiding them through the effective use of our products.
Track cases through to resolution. Escalate cases to other departments or technical leads as required.
Maintain accurate and detailed records of client interactions and support requests.
Act as the voice of the customer by collecting feedback, suggestions, and pain points to help improve our products and services continually.
Participate in regular performance and development meetings with your direct manager. Track and be responsive to your KPI’s, which will include average handling time, contacts per day, and customer satisfaction scores.
Assist with any, and all task to ensure customer satisfaction.
Contribute to the success of the team and the company.
Able to work collaboratively and cross-functionally with different departments.

Requirements

Knowledge and Skills:

You’re passionate about technology and for helping others to understand and use it.
Excellent communication skills
Strong interpersonal communication skills
Computer savvy—we sell software, so you need to be someone who can quickly learn how to use new technology and new websites and explain how they work to others. You should be comfortable using

Microsoft Office products, like Word and PowerPoint
Knowledge of legal services industry, preferred

Education and Experience:

2+ years of customer support (Phone, E-Mail and Chat) experience, which may include internships (previous experience in providing customer service & technical support for a software company is preferred)
Prior experience using a CRM, such as Salesforce or Zendesk, is preferred
Certifications, not applicable

Compensation

The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.

$20.00 - $27.00 per hour

Benefits

What Sets InfoTrack apart
At InfoTrack, we’re committed to a workplace where everyone feels comfortable doing their best work and having fun! We also believe in a work/life balance that fulfills you while you’re here and supports you when you’re not. We built our benefits package to prove that we’re committed to you having everything you need.

Our benefits guide, located here, illustrates what we offer full-time employees and a sneak preview is below

401(k) Match
Medical, Dental, & Vision Insurance
Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
20 Days of Paid Time Off (PTO)
11 Paid Holidays
“Be Me Time” off for mental health, re-charging, volunteering
Matching Gift Program

Our Commitment

We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.

InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Quick Apply

Refine Your Search

support specialist jobs in oak hill va

Customer Support Specialist

IT Support Specialist

Front Office Support Specialist

Records & Document Control Specialist

Staff Action / Administrative Support Specialist

Administrative Support Specialist

Operations Support Specialist

Licensed Professional Counselor

Licensed Professional Counselor

Invasive Species Specialist

Licensed Professional Counselor

Recovery Support Specialist (RSS) (FT, PT, Pool/PRN)

Commercial Sales Specialist

Licensed Mental Health Professional (LMHP) - (FT, PT, Pool/PRN, Nights)

Behavioral Health Specialist - Safety & Security (FT, PT, Pool/PRN)

Experienced Cardiovascular Invasive Specialist

Music Therapist (MT-BC) & Activities Professional

Commercial Specialist

Behavioral Health Specialist (BHS) (FT, PT, Pool/PRN, Days)

Project Operation Specialist (Hybrid, Mandarin Required)

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