Top 293 Customer service manager Jobs in Oak Park, Il

AVP, Claims Client Services
CNA Insurance —Chicago, IL
- $152,000 - $242,000 a year
- Full-time
- Hybrid work
- 7 years
- Organizational skills
- Senior level
Assistant Store Leader, Customer Experience & Outreach
CRATE & BARREL —Skokie, IL
- Weekends as needed
- Mid-level
- Retail management
- Leadership
12d
Client Service & Warranty Manager Residential Remodeling - Front Desk
Confidential —Skokie, IL
- $65,000 a year
- 8 hour shift
- Background check
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Service Center Technical Lead
AAOS —Rosemont, IL
- $83,000 - $86,000 a year
- Hybrid work
- Spanish
- Computer Science
- 5 years
Quick Apply
10d
Supervisor, Industrial Vending Support Team
MAGID GLOVE & SAFETY MANUFACTURING CO, LLC —Romeoville, IL
- $68,000 - $95,200 a year
- Mid-level
- Office
- 3 years
- Profit sharing
- Paid holidays
Quick Apply
Manager, Customer Support
Applied Systems, Inc. —Chicago, IL
- $75,000 - $105,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Customer Service Manager
Home Care Powered by AUAF —Lincolnwood, IL
- From $70,000 a year
- Full-time
- Background check
- Management
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Service Manager
Cintas —Schaumburg, IL
- $74,800 - $99,464 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Manager, Customer Support
Intercom —Chicago, IL
- $109,000 - $130,000 a year
- Hybrid work
- Writing skills
- Office
- 3 years
- Paid parental leave
- Health insurance
Customer Service Lead
Advanced Purification Engineering Corporation —Rosemont, IL
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
Quick Apply
Associate Customer Success Manager
Applied Systems, Inc. —Chicago, IL
- $60,000 - $85,000 a year
- Full-time
- Remote
- Mid-level
- Microsoft Office
- 1 year
- Health insurance
- Dental insurance
Customer Operations Manager
Tempus —Chicago, IL
- $60,000 - $100,000 a year
- Full-time
- Hybrid work
- Management
- Mid-level
- 3 years
- Health insurance
Manager, Customer Success
C.H. Robinson —Chicago, IL
- $83,400 - $174,160 a year
- Full-time
- 5 years
- Office
- Presentation skills
- Paid parental leave
- Health savings account
Inside Sales Representative Supervisor - Chicago
Home Depot / THD —Chicago, IL
- $70,000 - $80,000 a year
- 18 years or older
- Writing skills
- No experience needed
Customer Service Manager
Xylem —Morton Grove, IL
- $115,000 - $130,000 a year
- Full-time
- Marketing
- Residential
- Analysis skills
- Paid parental leave
- Health insurance
Customer Experience Manager
Visual Comfort & Co. —Skokie, IL
- $110,000 - $115,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Mentoring
- Paid holidays
- Disability insurance
Manager, Customer Success - Enterprise Accounts
Motus —Chicago, IL
- $115,000 - $125,000 a year
- Remote
- Research
- Analysis skills
- Mentoring
- Health savings account
- AD&D insurance
Quick Apply
Customer Service Supervisor
RelaDyne —Des Plaines, IL
- $60,000 - $80,000 a year
- Microsoft Excel
- Mid-level
- Office
- Health savings account
- AD&D insurance
Customer Service Manager
NVENIA —Wood Dale, IL
- $99,775 - $122,800 a year
- Full-time
- Oracle
- 5 years
- Mid-level
Quick Apply
Manager II, Escalation Operations
Pinterest —Chicago, IL
- $120,321 - $247,718 a year
- Remote
- 3 years
- Master's degree
- Bachelor's degree
9d

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customer service manager jobs near oak park, il

AVP, Claims Client Services

CNA Insurance -
Chicago, IL

Apply Now

Job Details

Full-time
$152,000 - $242,000 a year

Qualifications

7 years
Organizational skills
Senior level
Leadership
Communication skills

Full Job Description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

Officer-level leader responsible for the strategic direction, leadership, and performance of CNA’s Client Services organization, ensuring the delivery of a consistent, differentiated claims experience across enterprise product lines and business segments. Leads a national team of client-facing professionals who serve as trusted advisors to customers, underwriting partners, and distribution partners, driving service excellence, client retention, and profitable growth. Develops and maintains strong executive-level relationships with key distribution partners, brokers, and agencies across the country, serving as a visible ambassador for CNA Claims and a critical contributor to market relationships, business development, and customer retention strategies. Partners closely with underwriting, distribution, and field leadership to promote CNA’s Claim Value Proposition, support new business opportunities, and enhance renewal success. Serves as a strategic business partner to senior Claim and Field leaders, ensuring client service resources, capabilities, and strategies are aligned with enterprise priorities. Combines exceptional people leadership, organizational leadership, and relationship management skills to foster a high-performing, client-centric culture and strengthen CNA’s reputation in the marketplace.

JOB DESCRIPTION:

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

Contributes to the achievement of both short-and long-term business objectives by driving the development and implementation of strategic and operational objectives designed to promote CNA Claim value proposition, enhance and expand claim services, increase customer retention and positively impact the customer experience.
Delivers distinctive value to customer by developing, building and maintaining profitable partnerships with CNA’s largest commercial casualty accounts, ensuring ongoing satisfaction with products and services and identifying opportunities to enhance service offerings that meet or exceed customer needs.
Acts as a key point of contact both internally and externally at senior levels for National Brokers, Agencies and CNA Branch Vice Presidents by representing CNA Claims, communicating claim strategies, and initiatives, promoting product and service capabilities, establishing proactive touchpoints, ensuring timely responses and problem resolution and gathering and sharing feedback throughout the organization.
Leads, directs and has full management accountability for Client Service organization with an emphasis on coaching, talent development, communication, effective expense management, driving a high performance culture, and succession planning in accordance with corporate strategic direction.
Owns overall Client Services budget and is accountable for managing all expenses by selectively and actively managing all resources while efficiently delivering high quality service. This includes financial management of claim services, including collaboration with Claim and Underwriting to develop claim fees, claim service levels, and comparing CNA’s claim fees against third-party marketplace data to optimize the impact and return of ClaimPlus.
Leads or participates in claim/ broker meetings, national meetings (i.e. RIMS), mid-term account reviews, stewardship meetings, renewals and new business offerings by collaborating and partnering with Client Service team, Marketing, Sales and Distribution, Underwriters, Brokers/Agents to understand customer needs, and package claim capabilities, customer-specific trends and industry data, into a compelling story and/or proposition for existing and prospective customers.
Demonstrates effective complex problem solving by working with Claim management to resolve problems, client concerns, and critical issues that place a large account in jeopardy of renewal.
Collaborates with CNA Corporate Marketing to develop tools, processes and resources consistent with CNA’s Brand, to drive best practice producer engagements and that illustrate and endorse Claim capabilities and the claim value proposition to be used in Broker and Customer interactions.
Participates in the development and communication of claim corporate or LoB strategies, goals, initiatives, products, capabilities, organization changes/issues that impact large account clients and brokers. Serves as a point of contact for CNA to obtain feedback of our claim service and customer reaction to changes.
Raises expectations of self and others by continuously learning and broadening industry and technical knowledge, expanding competitive intelligence and attending and/or participating at industry events and forums

May perform additional duties as assigned.

Reporting Relationship

Typically reports to SVP and above

Skills, Knowledge & Abilities

Mastery of the commercial insurance industry and risk management marketplace and products and services
Strategic thinking skills such that individual is able to develop and execute on both a short and longer term operational plan
Advanced communication skills (including both written and verbal) and demonstrated ability to interact and communicate with all levels of external and/or internal business partners within scope of responsibility
Demonstrated ability to collaborate, and to develop and build strong partnerships both externally and internally
Strong leadership and management skills demonstrating integrity and professionalism
Ability to drive results by identifying and resolving significant problems within scope of responsibility
Extensive high level customer service experience and capability to provide superior solutions to internal and/or external customers
Ability to act with a sense of urgency to advance priorities of the organization
Creative thinking skills and ability to use diverse and innovative ideas to solve problems
Knowledge of Microsoft Office Suite and other business-related software

Education & Experience

Bachelor’s degree with Master’s preferred in a related discipline, or equivalent
Typically a minimum of twelve years of related work experience, with seven years management experience
Applicable certifications preferred

#LI-Hybrid

#LI-LG1

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $152,000 to $242,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.

CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected]

Apply Now

Refine Your Search

customer service manager jobs in oak park, il

AVP, Claims Client Services

Assistant Store Leader, Customer Experience & Outreach

Client Service & Warranty Manager Residential Remodeling - Front Desk

Service Center Technical Lead

Supervisor, Industrial Vending Support Team

Manager, Customer Support

Customer Service Manager

Service Manager

Manager, Customer Support

Customer Service Lead

Associate Customer Success Manager

Customer Operations Manager

Manager, Customer Success

Inside Sales Representative Supervisor - Chicago

Customer Service Manager

Customer Experience Manager

Manager, Customer Success - Enterprise Accounts

Customer Service Supervisor

Customer Service Manager

Manager II, Escalation Operations

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