Top 164 It support Jobs in Oak Park, Mi

Customer Onboarding Analyst
Noblesoft Technologies Inc —Farmington, MI
- $15 - $16 an hour
- Contract
- Mid-level
- Analysis skills
- Organizational skills
Quick Apply
4d
In-Home Sales & Tech Support (Part-Time)
Asurion Insurance Services —Troy, MI
- $23.95 an hour
- 12 hour shift
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
IT Specialist
Energy Sciences —Berkley, MI
- $34.62 - $43.27 an hour
- Part-time
- Hybrid work
- Mid-level
- Office
- US work authorization
- Profit sharing
- Paid holidays
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Help Desk Analyst I
Wayne State University —Detroit, MI
- $48,297 - $57,956 a year
- Full-time
- Background check
- Sales
- Mid-level
1d
Help Desk Representative
Quin Richmond Plumbing Service —Detroit, MI
- $22.77 - $33.00 an hour
- Part-time
- Mid-level
- Windows
- In-person
- Health savings account
- Relocation assistance
Quick Apply
6d
IT Specialist/Desktop Support
Connection —Detroit, MI
- $39 an hour
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
Information Technology Administrator
Flex-N-Gate —Royal Oak, MI
- Full-time
- Mid-level
- Windows
- High school diploma or GED
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9d
Systems Analyst
State of Michigan —Detroit, MI
- $24.32 - $44.63 an hour
- Online Application
- Remote
- Computer Science
- High school
- Mid-level
- Paid parental leave
- Health savings account
3d
Technical Support Analyst I
AAA Life Insurance Company —Livonia, MI
- Full-time
- Hybrid work
- Computer science
- Microsoft Outlook
- Computer Science
- Paid parental leave
- Health insurance
3d
IT Support Technician (Southfield, MI | 23.00/hr)
Playtech —Southfield, MI
- $23 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Windows
- Health savings account
- Health insurance
Quick Apply
11d
IT Helpdesk Hero
Xpert Technologies —Troy, MI
- Full-time
- Hybrid work
- SharePoint
- Entry level
- Health insurance
- 401(k) 4% Match
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IT Dispatcher/Service Coordinator
Proactive Technology Management —Ferndale, MI
- $45,000 - $55,000 a year
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Organizational skills
- Health insurance
- Dental insurance
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IT Support Technician Co-op
PCS, Inc. —Fraser, MI
- $23 an hour
- Overtime
- Computer literacy
- Windows
- Organizational skills
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7d
IT Fulfillment Specialist
TridentCare —Southfield, MI
- Mid-level
- Windows
- Associate's degree
IT Support Associate I
Expeditors —Romulus, MI
- $50,000 - $60,000 a year
- Full-time
- SharePoint
- Communication skills
- Entry level
- Employee stock purchase plan
- Paid holidays
Quick Apply
Desktop Support Technician II
Wayne Health —Detroit, MI
- Full-time
- Hospital
- Computer literacy
- HIPAA
1d
Level 1 IT Support Technician
UBX Cloud —Madison Heights, MI
- $36,000 - $40,000 a year
- Full-time
- Hybrid work
- Computer literacy
- High school diploma or GED
- Trade school
- Paid time off
- Opportunities for advancement
Quick Apply
2d
Technical Support Analyst
BUTZEL LONG —Troy, MI
- Mid-level
- Office
- Windows
1d
IT Help Desk Technician
PRIORITY WASTE RESOURCES LLC —Clinton Township, MI
- Microsoft Outlook
- Office
- Windows
Quick Apply
Technical Support Analyst
Butzel —Troy, MI
- Full-time
- Mid-level
- Office
- Windows
- Health savings account
- Health insurance
Quick Apply
2d

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Customer Onboarding Analyst

Noblesoft Technologies Inc -
Farmington, MI

Quick Apply

Job Details

Contract
$15 - $16 an hour
4 days ago

Qualifications

Customer records maintenance
Cloud identity and access management (IAM)
Client onboarding
Email customer support
Technical support via phone
IT user and group management
Phone communication
Enterprise software
Spreadsheets
Managing clients in a customer support role
Customer engagement
SaaS platforms
Experience with SaaS (as product category for technical sales engineers)
Customer issue escalation
Customer support
CRM system proficiency
Productivity software
Technical support via email
Documentation Handling
Cross-functional collaboration
Cross-functional communication
Ticketing system technical support
Identity & access management
Customer data entry

Full Job Description

Job Summary:

We are seeking a Customer Onboarding & Platform Support Analyst to support customers during the early stages of their journey with our technology platform. This role will serve as a key point of contact between the company and customers, helping them successfully onboard, activate, and adopt the platform.

The ideal candidate will have experience in customer support, technical support, SaaS/application support, onboarding, account management, or service desk environments. This person should have excellent communication skills, strong problem-solving abilities, and the ability to manage multiple customer interactions while ensuring a positive customer experience.

Key Responsibilities:

Support customers through the onboarding process, including platform setup, activation, and initial configuration.
Guide customers on platform usage, access setup, and best practices to improve adoption.
Provide customer support through phone, email, chat, and virtual meetings.
Troubleshoot basic platform, account, and user access-related issues.
Assist customers with user account setup, access modifications, and account administration tasks.
Maintain accurate records of customer interactions, onboarding activities, and support requests.
Track customer onboarding progress and provide regular status updates.
Capture customer feedback and communicate insights to internal teams.
Collaborate with cross-functional teams to resolve customer issues and improve customer experience.
Prepare reports, dashboards, and tracking metrics related to customer engagement and adoption.
Conduct customer training sessions, webinars, and product walkthroughs when required.

Required Qualifications:

1-3 years of experience in customer service, customer support, technical support, or service desk roles.
Experience supporting customers in a technology, software, SaaS, or platform environment.
Strong verbal and written communication skills with the ability to communicate with technical and non-technical users.
Experience handling customer inquiries through phone, email, and chat channels.
Strong organizational skills with the ability to manage multiple priorities.
Excellent follow-up skills and ownership mindset.
Ability to troubleshoot basic technical issues and identify when escalation is required.
Experience documenting customer interactions and maintaining support records.
Proficiency with Microsoft Office Suite, especially Excel and PowerPoint.
Strong analytical and problem-solving skills.
Ability to work effectively with cross-functional teams.

Preferred Qualifications:

Experience with customer onboarding, customer success, or account management.
Experience with CRM and customer management tools such as Salesforce, ServiceNow, Zendesk, or similar platforms.
Experience with user provisioning, identity and access management (IAM), or account administration.
Familiarity with enterprise technology platforms such as Cisco Meraki, Webex, Intersight, SD-WAN, or similar solutions.
Experience creating reports, dashboards, and tracking customer adoption metrics.
Basic understanding of networking concepts (IP addresses, connectivity, Wi-Fi, routers/switches).

Required Skills:

Customer Support
Customer Onboarding
Technical Support
SaaS/Application Support
CRM Tools
User Account Management
Access Management
Troubleshooting
Microsoft Excel
Reporting & Documentation
Customer Communication
Problem Solving
Cross-functional Collaboration

#NOBLE-NON-IT

Pay: $15.00 - $16.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

it support jobs in oak park, mi

Customer Onboarding Analyst

In-Home Sales & Tech Support (Part-Time)

IT Specialist

Help Desk Analyst I

Help Desk Representative

IT Specialist/Desktop Support

Information Technology Administrator

Systems Analyst

Technical Support Analyst I

IT Support Technician (Southfield, MI | 23.00/hr)

IT Helpdesk Hero

IT Dispatcher/Service Coordinator

IT Support Technician Co-op

IT Fulfillment Specialist

IT Support Associate I

Desktop Support Technician II

Level 1 IT Support Technician

Technical Support Analyst

IT Help Desk Technician

Technical Support Analyst

I want to receive the latest job alert for it support in oak park, mi

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