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Federal Arbitration Operations Manager

TeamHealth -
Knoxville, TN

Apply Now

Job Details

Full-time

Qualifications

Staff supervision
Team supervision
Coaching
Change management
Team development
Bachelor's degree
Leading team collaboration initiatives
Alternative dispute resolution
Cross-functional team management
Cross-functional communication
Staff development

Full Job Description

20-Jul-2026

Federal Arbitration Operations Manager

Knoxville, TN

External Job Description and Responsibilities

Job Description Overview:
The Manager to the Federal Arbitration Operations will oversee and manage the Federal Independent Dispute Resolution (IDR) process under the No Surprises Act (NSA) for TeamHealth. This role is directly responsible for the management and oversight of the daily functions of the operations on and offshore teams. The Operations Manager will have direct oversight of team of Coordinators, team leads (Seniors), and Supervisors.

Key Responsibilities:

Arbitration Operations Leadership

Oversee daily operations of the federal arbitration program, ensuring efficiency, accuracy, and compliance.
Manage intake, assignment, workflow tracking, and timely submissions to federal arbitration entities or portals.
Maintain and optimize arbitration operational workflow systems, reports, and dashboards.
Ensure all documentation, evidence, and filings meet federal standards and timelines.

Regulatory Compliance & Quality Control

Ensure all processes and submissions comply with federal regulations, arbitration requirements, and internal policy.
Works closely with the internal stakeholders and Department’s Operational Support team for new regulatory or compliance-related requirements updates.
Conduct periodic audits of case files, documents, and submissions to ensure quality and readiness for review and provide feedback to the Operational Support team members including the Trainer and Program Manager.

Cross‑Functional Coordination

Serve as the primary operational point of contact or escalation point for the Federal Arbitration Operations leadership team.
Act as a liaison between cross functional teams (IT, Consulting, Ops Support, Revenue Cycle Leaders)
Support leadership and program stakeholders in case strategy discussions by providing operational insights, timelines, and data.

Team Management & Development

Lead, coach, and develop a large team of arbitration coordinators, team leads, and supervisors.
Allocate workload appropriately based on complexity, deadlines, and staff skill levels.
Provide general oversight of team and conducts performance evaluations, support training, and oversee onboarding for new team members.

Data, Reporting & Performance Management

Track operational KPIs include case cycle times, win/settlement rates, compliance scores, volume trends, and staff productivity.
Produce weekly, monthly, and quarterly reporting for senior leadership.
Identify trends or issues with hands on or process monitoring tools
Identify bottlenecks process and inform appropriate resources of a need for any workflow enhancements, or policy updates.
Monitor cost and financial impact of arbitration operations.

Requirements

Qualifications:

Education:
- Bachelor’s degree in Business, Public Policy, Legal Studies, Healthcare Administration, or related field.
Experience:
- 5+ years of operations experience in arbitration, federal programs, case management, legal operations, revenue cycle, or similar.
- Strong understanding of federal arbitration or dispute resolution processes (e.g., FAA, administrative arbitration, IDR programs).
- Proven success managing high-volume, deadline-driven workflows
- Leadership experience in managing cross functional teams or multiple teams
Skills:
- Proven track record that demonstrates ability to manage, coach or develop teams, willingness to work with multiple different leadership styles.
- Possesses effective change management style
- Ability to manage different personality types
- Excellent organizational, communication, and analytical skills
- Ability to work in a fast-paced, regulatory-driven environment
Preferred:

Experience in healthcare, government programs, legal operations, or managed care.
Familiarity with health plan portals, case management systems, and document management platforms or workflow systems.
Experience with process automation workflow tools, such as Robotic Process Automation (RPA)
Advanced degree (MHA, MPA, JD, MBA) or relevant certifications.

Core Competencies:

Operational Excellence & Workflow Management
Regulatory Knowledge & Compliance
Problem Solving & Deadline Management
Leadership & Team Development
Communication & Stakeholder Collaboration
Data Analysis & Reporting
Attention to Detail & Quality Assurance

Location

Remote

Working Level

Full-Time

Apply Now

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