Top 22 Helpdesk support Jobs in Oak Ridge, Tn

Experienced Helpdesk / Desktop Support Technician
Vital IT Services —Oak Ridge, TN
- $26 - $32 an hour
- Full-time
- Writing skills
- Mid-level
- Microsoft Office
- Paid holidays
- Disability insurance
Quick Apply
Remote Account Representative
BCA Financial Services —Knoxville, TN
- $17 an hour
- Full-time
- Remote
- 1 year
- Medical terminology
- Communication skills
- Paid holidays
- Health insurance
Help Desk Analyst
Altar'd State —Knoxville, TN
- Full-time
- Mid-level
- Office
- POS
IT Technician
SL America —Clinton, TN
- Computer literacy
- Research
- Mid-level
12d
SOC Analyst
Boston Government Services, LLC —Oak Ridge, TN
- $112,814 - $132,722 a year
- Overnight shift
- Hybrid work
- Pass drug screening
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
10d
Customer Support Specialist
VEHLO —Knoxville, TN
- Background check
- High school diploma or GED
- Travel
- Paid holidays
- Health insurance
Quick Apply
IT & AI Systems Specialist
Bluemont Group —Knoxville, TN
- $55,000 - $68,000 a year
- Microsoft Excel
- Mid-level
- Office
Quick Apply
11d
Training and Technology Adoption Manager (hybrid)
MERCHANT & GOULD PC —Knoxville, TN
- $85,000 - $135,000 a year
- Full-time
- Mid-level
- Windows
- Travel
- AD&D insurance
- Disability insurance
Quick Apply
Application / Software Support Technician
Vital IT Services —Oak Ridge, TN
- $45,000 - $65,000 a year
- 8 hour shift
- Computer science
- Azure
- Computer Science
Quick Apply
12d
IT Technician II (3rd Shift)
SL America —Clinton, TN
- Mid-level
- Windows
- Analysis skills
Guest Engagement Specialist - Tier 2
Altar'd State —Knoxville, TN
- $22 an hour
- Weekends as needed
- Google Workspace
- Research
- Mid-level
- Health savings account
- Paid holidays
IT Cinema Hardware Temp
Regal Cinemas, Inc —Knoxville, TN
- Temporary
- Mid-level
- Disability insurance
- Health insurance
3d
Tech-Line Virtual Appliance Technician (Remote), Master Technician
Whirlpool —Knoxville, TN
- Remote
- Mid-level
- High school diploma or GED
- Organizational skills
- Tuition reimbursement
- Employee discount
2d
Senior Software Engineer, Core Experiences - Knoxville, TN, USA
Speechify —Knoxville, TN
- $140,000 - $200,000 a year
- Remote
- System design
- Senior level
- Negotiation
12d
Senior User Support Specialist
Contact Government Services, LLC —Knoxville, TN
- Full-time
- Word processing
- Mid-level
- 1 year
- Health insurance
- Dental insurance
Quick Apply
HPSC System Administrator: Office of Innovative Technologies - UTK
University of Tennessee Health Science Center —Knoxville, TN
- $95,000 - $105,000 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- University
12d
HPSC System Administrator: Office of Innovative Technologies - UTK
University of Tennessee - Knoxville —Knoxville, TN
- $95,000 - $105,000 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- University
12d

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Experienced Helpdesk / Desktop Support Technician
Vital IT Services —Oak Ridge, TN
Associate's or Bachelor's Degree in Information Systems, Business, Communications, or related field preferred. Respond promptly to support requests.
$26 - $32 an hour
Quick Apply
Tier II End User & Systems Support Specialist
Boston Government Services, LLC —Oak Ridge, TN
We support clients at every stage, from strategic planning and program management to the execution of engineering and technical activities.
$75,000 - $100,000 a year
10d

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Information Technology Apprentice
State of Ohio - Developmental Disabilities - Central Office —Columbus, OH
1 course or 2 months experience in Information Systems/Information Technology, or a related field including but not limited to: Software Engineering/Development…
$24.88 an hour
3d
Customer Call Represenative
WESTINGHOUSE OUTDOOR POWER EQUIPMENT —Columbus, OH
Handle a minimum of 35 inbound calls and cases daily, with the expectation to take on additional calls or cases as needed, delivering solutions in a clear,…
$19 - $22 an hour
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Experienced Helpdesk / Desktop Support Technician

Vital IT Services -
Oak Ridge, TN

Quick Apply

Job Details

Full-time
$26 - $32 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Desktop computer repair
Computer operation
Email customer support
Maintaining an organized workspace
Technical support via phone
Associate's degree in communications
Bachelor's degree in communications
IT user and group management
Phone communication
IT asset management
Writing skills
Greeting customers
Peripheral setup
Bachelor's degree in business
Hardware maintenance
Information Systems
Mid-level
Software installation
Microsoft Office
User training (technical support)
3 years
Internal employee customer service
Associate's degree in Information Systems
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Computer management
Hardware configuration
Desktop applications

Full Job Description

Summary: Vital Services is looking to add an experienced and passionate HelpDesk / Desktop Support Technician to our growing IT managed service and support team in Oak Ridge, TN. As an IT Help Desk / Desktop Support Technician, you will provide technical support for our internal and external users and clients. You will be responsible for communicating with end users and identifying solutions to problems, providing technical training for MS Windows, MS Office and other applications, as well as training for basic computer operations. You will be responsible for providing maintenance for our computer desktop environment by analyzing requirements, resolving problems, and applying hardware and software solutions.

Essential Duties and Responsibilities of the Experienced HelpDesk / Desktop Support Technician include the following:

Monitor the ticketing system and complete tasks in a timely manner.
Provide great customer service to end users.
Ability to communicate clearly and professionally, both verbally and in writing.
Greet end users warmly and ascertain problem or reason for contacting helpdesk.
Provide helpdesk support and resolve problems to the end users' satisfaction.
Not just able to resolve technical issues, but also able to make the end user feel welcome.
Respond promptly to support requests.
Ability to troubleshoot IT related issues over the phone, by email, or in person.
Monitor and respond quickly and effectively to requests received.
Monitor ticket system for requests, escalating to other personnel where appropriate.
Properly document issues and the resolution.
Set up computers for new hires and resolve IT issues for existing employees.
Document internal procedures.
Ensure each workstation has the proper equipment based on users' job duties.
Install, test, and configure new workstations, peripheral equipment, and software.
Maintain inventory of all equipment, software, and software licenses.
Create users in Active Directory as well as other proprietary software where needed.
Perform timely workstation hardware and software upgrades as required.
Maintain a clean and organized work environment.

Job Requirements of the HelpDesk / Desktop Support Technician:

Customer helpdesk / desktop support experience.
Strong detail orientation and communication / listening skills.
Possess a strong work ethic and team player mentality.
Can work under minimal supervision.
3+ years of relevant support and technical experience required.
Associate's or Bachelor's Degree in Information Systems, Business, Communications, or related field preferred.

Competencies and Success Factors

Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service and responds to service requests; Meets commitments.

Interpersonal Skills – Focuses on resolving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Communications – Speaks clearly and persuasively; Listens and gets clarification; Responds well to questions; Participates in meetings; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Writes clearly and informatively and is able to read and interpret written information.

Business Acumen – Understands business implications of decisions; Displays orientation to profitability; Aligns work with strategic goals; Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Strives to continuously build knowledge and skills; Shares expertise with others.

Job Type: Full-time

Benefits:

401(k) with matching
Dental insurance
Health insurance
Vision insurance
Life insurance
Disability insurance
Paid Time Off
Paid Holidays
Employee Assistance Program

Experience:

Technical Support: 3 years (Required)

Ability to Commute:

Oak Ridge, TN 37830 (Required)

Work Location: In person (Required)

Quick Apply

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helpdesk support jobs in oak ridge, tn

Experienced Helpdesk / Desktop Support Technician

Remote Account Representative

Help Desk Analyst

IT Technician

SOC Analyst

Customer Support Specialist

IT & AI Systems Specialist

Training and Technology Adoption Manager (hybrid)

Application / Software Support Technician

IT Technician II (3rd Shift)

Guest Engagement Specialist - Tier 2

IT Cinema Hardware Temp

Tech-Line Virtual Appliance Technician (Remote), Master Technician

Senior Software Engineer, Core Experiences - Knoxville, TN, USA

Senior User Support Specialist

HPSC System Administrator: Office of Innovative Technologies - UTK

HPSC System Administrator: Office of Innovative Technologies - UTK

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