Top 683 Implementation lead Jobs in Oakbrook Terrace, Il

Customer Service Lead
Advanced Purification Engineering Corporation —Rosemont, IL
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
Quick Apply
12d
Inventory & Warehouse Optimization Lead
Nemera —Buffalo Grove, IL
- $120,000 - $160,000 a year
- Full-time
- Microsoft Excel
- 5 years
- Office
Quick Apply
Lead, Manager Excellence
Kraft Heinz Company —Chicago, IL
- $141,500 - $176,900 a year
- Office
- Bachelor's degree
- Senior level
- AD&D insurance
- Paid holidays
8d
Implementation Support Lead
onbe —Buffalo Grove, IL
- $77,850 - $90,825 a year
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Implementation Lead
Network Distribution —Schaumburg, IL
- $70,000 - $80,000 a year
- Microsoft Word
- Microsoft Outlook
- Bachelor's degree
- Profit sharing
- Wellness program
Quick Apply
Lead Quality Supervisor
Syncreon —Melrose Park, IL
- $90,500 - $110,100 a year
- Engineering
- Mid-level
- Analysis skills
- AD&D insurance
- Disability insurance
Glenview Warehouse Automation Leader
PepsiCo —Elk Grove Village, IL
- $93,500 - $156,450 a year
- Weekends as needed
- Analysis skills
- Bachelor's degree
- US work authorization
- Paid parental leave
- Health insurance
Lead Interventionist MTSS
Distinctive Schools —Chicago, IL
- From $65,390 a year
- Full-time
- Travel
- Math
- Senior level
- 403(b) matching
- Paid holidays
Quick Apply
Enterprise AI Enablement Lead
Jorie AI —Oak Brook, IL
- $160,000 - $170,000 a year
- Full-time
- Remote
- Azure
- PMP
- 5 years
Quick Apply
Organization Design Specialist Lead
Gallagher —Rolling Meadows, IL
- $100,500 - $196,000 a year
- Full-time
- 5 years
- Office
- Master's degree
- Paid parental leave
- Health savings account
Business Analytics Lead
Fellowes Brands —Itasca, IL
- $142,210 - $150,000 a year
- Computer science
- Management
- Computer Science
- Paid parental leave
- Health savings account
Lead Performance & Talent Management Specialist (Hybrid)
American Medical Association —Chicago, IL
- $104,872 - $138,737 a year
- Hybrid work
- 7 years
- Office
- Master's degree
11d
HR Leader
Molex —Lisle, IL
- $150,000 - $200,000 a year
- Pass drug screening
- Data analysis skills
- Office
- Paid parental leave
- Health savings account
12h
Technical Project Manager Lead
International Motors, LLC —Lisle, IL
- $100,000 - $150,000 a year
- Online Application
- Mid-level
- Master's degree
- Bachelor's degree
Lead, Release Management
Quest Diagnostics —Schaumburg, IL
- $130,000 - $140,000 a year
- Full-time
- Computer science
- Computer Science
- Office
- Employee stock purchase plan
- Disability insurance
Quick Apply
Lead Instructional Coach- Literacy
Distinctive Schools —Chicago, IL
- From $80,000 a year
- Full-time
- Mid-level
- Travel
- 1 year
- 403(b) matching
- Paid holidays
Quick Apply
Workplace Experience Lead
US AMR-Jones Lang LaSalle Americas, Inc. —Chicago, IL
- $113,000 - $117,000 a year
- Online Application
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Quick Apply
Operational Excellence Lead
bp —Chicago, IL
- $110,000 - $130,000 a year
- Full-time
- Azure
- Marketing
- DevOps
- Paid parental leave
- Paid holidays
8d
Organizational Change Management (OCM) Lead
ArcherGrey —Chicago, IL
- Remote
- Microsoft Excel
- Computer literacy
- Bachelor of Science
Quick Apply
Customer Success Leader - Behavioral Health
ComPsych Corporation —Chicago, IL
- $107,550 - $127,550 a year
- Full-time
- 5 years
- Residential
- Bachelor's degree
- Wellness program
- Health insurance
4d

I want to receive the latest job alert for implementation lead in oakbrook terrace, il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

implementation lead jobs near oakbrook terrace, il

Customer Service Lead

Advanced Purification Engineering Corporation
Rosemont, IL

Quick Apply

Job Details

Full-time
$110,000 - $130,000 a year
12 days ago

Benefits

Dental insurance
Paid time off
Vision insurance

Qualifications

Incident Escalation

Full Job Description

Description: The Customer Service Lead is responsible for supporting the day-to-day execution of customer service operations across phone, email, chat, marketplace, social, and digital channels. This role helps ensure a consistent, high-quality customer experience while driving operational excellence, team performance, issue resolution, and continuous improvement. The Lead serves as a hands-on partner to the service team, helping identify customer trends, address escalations, improve workflows, and deliver service outcomes that strengthen customer loyalty and trust.

Responsibilities:

Customer Experience & Service Execution

Support execution of customer service standards across all customer touchpoints.
Monitor customer feedback, complaints, and service trends and escalate recurring issues.
Help identify opportunities to reduce customer friction and improve satisfaction and retention.
Promote a customer-first mindset across daily operations.

Operations & Performance

Monitor service queues, response times, resolution times, backlog, and escalations.
Support quality assurance efforts and service-level performance.
Analyze service metrics and trends to identify opportunities for improved performance.
Assist in resolving complex customer issues and escalations.

Team Coaching & Development

Provide day-to-day guidance, coaching, and support to customer service representatives.

Assist with onboarding, training, and knowledge-sharing activities.

Reinforce performance expectations, accountability, and service excellence.
Foster a positive, collaborative, and customer-focused team culture.

Process Improvement & Systems Support

Identify workflow inefficiencies and recommend process improvements.
Support adoption and optimization of customer service platforms, CRM tools, and knowledge management systems.
Partner with leadership to improve reporting, documentation, and operational visibility.
Help drive initiatives that improve productivity, consistency, and customer outcomes

Cross-Functional Partnership

Collaborate with Operations, Supply Chain, Marketing, Sales, Product, and IT teams to resolve customer-impacting issues.
Share customer insights and service trends to support business improvement efforts.
Support implementation of initiatives that enhance the overall customer experience.

Qualifications:

4–6+ years of customer service, customer experience, ecommerce, or contact center experience.
Previous experience serving as a team lead, senior representative, supervisor, or informal people leader preferred.
Strong experience with CRM and customer service platforms.
Demonstrated ability to manage escalations, prioritize competing demands, and drive issue resolution.
Strong communication, coaching, problem-solving, and organizational skills.
Bachelor's degree preferred or equivalent work experience.

About Us

The PurePlay business is a growing portfolio of purpose-driven water filtration brands and part of Culligan International, a private-equity held company based in Rosemont, Illinois.

Our PurePlay brands serve a shared mission: to make clean, great-tasting, and contaminant-free water accessible in every household.

APEC Water is our flagship brand, widely trusted by professionals and discerning consumers alike for its uncompromising performance, rigorous engineering, and industry-leading reverse osmosis systems.
Express Water brings bold design and modern simplicity to everyday households, delivering powerful water filtration in sleek, user-friendly formats—designed for DIY installers and first-time buyers alike.
CuZn extends our professional-grade portfolio with performance-focused specialty filters, while
Pure Blue delivers reliable, accessible solutions tailored for value-seeking families looking for high-quality hydration with minimal complexity.

Across the portfolio, we combine technical credibility with consumer-first thinking—creating products that are engineered to perform, built to last, and positioned to win in every channel.

Target Salary Range: $110,000 - $130,000 per year plus bonus. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).

Experience

Required

4 - 6 years: customer service, customer experience, ecommerce, or contact center experience

Education

Preferred

Bachelor of Science or better in Business or related field

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

implementation lead jobs in oakbrook terrace, il

Customer Service Lead

Inventory & Warehouse Optimization Lead

Lead, Manager Excellence

Implementation Support Lead

Implementation Lead

Lead Quality Supervisor

Glenview Warehouse Automation Leader

Lead Interventionist MTSS

Enterprise AI Enablement Lead

Organization Design Specialist Lead

Business Analytics Lead

Lead Performance & Talent Management Specialist (Hybrid)

HR Leader

Technical Project Manager Lead

Lead, Release Management

Lead Instructional Coach- Literacy

Workplace Experience Lead

Operational Excellence Lead

Organizational Change Management (OCM) Lead

Customer Success Leader - Behavioral Health

I want to receive the latest job alert for implementation lead in oakbrook terrace, il

Related Searches

Explore jobs in more locations

Experience

Education

Job Seeker Tools

Employer Tools

Browse

Stay Connected