Top 1055 Technical lead Jobs in Oakbrook Terrace, Il

Service Center Technical Lead
AAOS —Rosemont, IL
- $83,000 - $86,000 a year
- Hybrid work
- Spanish
- Computer Science
- 5 years
Quick Apply
6d
Lead Service Technician
FirstKey Homes LLC —Lombard, IL
- $35.41 - $39.85 an hour
- Weekends as needed
- Up to 50% travel
- Ability to climb stairs
- High school diploma or GED
Quick Apply
Pouch Operator Lead
Mac Incorporated —Addison, IL
- $30 - $33 an hour
- Monday to Friday
- Spanish
- English
- Mid-level
Quick Apply
Lead Web Content Analyst
Horizontal Talent —Chicago, IL
- $29 - $60 an hour
- Mid-level
- Analysis skills
- Continuous improvement
- Dental insurance
- Vision insurance
7d
Salesforce Technical Lead
Experis —Chicago, IL
- $140,000 - $160,000 a year
- Full-time
- 6 years
- Management
- DevOps
- Health savings account
- Disability insurance
Quick Apply
13d
Scientific/Technical Lead for STEM Programs
Argonne National Laboratory —Lemont, IL
- $69,750 - $108,810 a year
- Full-time
- Hybrid work
- Background check
- Computer Science
- Laboratory experience
SERVICE DESK LEAD
City of Chicago —Chicago, IL
- $91,778 a year
- Monday to Friday
- Computer Science
- High school
- Office
12d
Technical Lead
KeyBank National Association —Chicago, IL
- $96,000 - $181,000 a year
- Full-time
- Remote
- Mentoring
- APIs
- In-person
2d
Technical Project Manager Lead
International Motors, LLC —Lisle, IL
- $100,000 - $150,000 a year
- Online Application
- Mid-level
- Master's degree
- Bachelor's degree
React Native Lead
Orison Solutions LLC —Naperville, IL
- $60 - $65 an hour
- Azure
- Office
- 8 years
Quick Apply
Shift Lead
Mondelēz International —Chicago, IL
- $77,600 - $106,700 a year
- Full-time
- Writing skills
- Mid-level
- Bachelor's degree
- Paid holidays
- Disability insurance
Salesforce Technical Lead (Remote)
Gallagher —Rolling Meadows, IL
- $102,000 - $199,000 a year
- Full-time
- Remote
- 3 years
- JavaScript
- Senior level
11d
Customer Service Lead
Advanced Purification Engineering Corporation —Rosemont, IL
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
Quick Apply
12d
Compliance Lead
Fullscript —Chicago, IL
- $125,000 - $150,000 a year
- Email
- Remote
- 7 years
- HIPAA
- Senior level
Quick Apply
5d
.Net Technical Lead
Radiss Tech Services —Chicago, IL
- Computer Science
- 5 years
- Mentoring
Regional Technical Lead - Central Region
Siemens Healthineers —Chicago, IL
- $90,910 - $125,004 a year
- Full-time
- Customer service
- Continuous improvement
- Mentoring
- Disability insurance
- Health insurance
Technical Lead
HirexHire —Chicago, IL
- Full-time
- Computer Science
- Office
- SQL
Staff Software Engineer, Technical Lead – Merryfield
Attain —Chicago, IL
- Hybrid work
- 6 years
- Office
- AWS
Quick Apply
SAP Technical Architecture Solution Lead
BearingPoint —Chicago, IL
- $135,000 - $190,000 a year
- 11+ years
- AWS
- Senior level
- Paid training
- Paid holidays
Tech Lead
Unlock Health —Chicago, IL
- Remote
- System design
- Mentoring
- US work authorization
- Paid parental leave
- Health savings account
Quick Apply
11d

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Service Center Technical Lead

AAOS -
Rosemont, IL

Quick Apply

Job Details

$83,000 - $86,000 a year
6 days ago

Qualifications

Performance dashboard reports
Data integrity assurance
Dashboard development
Spanish
AI use case identification
Data visualization software proficiency
Project management experience in technology
Automation
Data validation techniques
Business intelligence report generation
Dashboard creation support
Metrics Reporting
Microsoft Dynamics 365
Data quality management
Data integrity and documentation
Business intelligence tools
Productivity software
AI-driven automation
Cross-functional collaboration
Associate's degree
Technical Proficiency
Data analytics technologies
Cross-functional communication
Microsoft Dynamics

Full Job Description

You are the person people turn to when they need an answer, a solution, or a better way forward. You have a natural curiosity that drives you to figure out why something is not working and how it can be improved. You enjoy helping people, but you are just as excited by the systems, technology, and processes that power a great customer experience. Whether you are troubleshooting a complex issue, improving a workflow, cleaning up data, or identifying a smarter way to get things done, you are always looking for opportunities to make life easier for others. You connect the dots, solve problems with confidence, and take pride in creating seamless experiences while keeping everything running smoothly behind the scenes.

If this sounds like you, please read on!

Serves as the primary technical point of contact for member and customer inquiries across phone, email, and web, resolving orders, payments, subscriptions, CME, and registration needs efficiently within D365 Customer Service.
Administers and optimizes D365 Customer Service, including queues, routing, case workflows, SLAs, metrics, and dashboards, to ensure timely, high-quality resolution and reporting.
Applies AI-enabled tools such as case summarization, agent assist, and knowledge suggestions to accelerate resolution; reviews and validates AI outputs; and continuously improves knowledge content.
Troubleshoots complex technical, access, and system issues across AAOS platforms, including the website, mobile apps, CME/MOC, and online products, escalating and coordinating cross-functionally to drive resolution within SLA.
Safeguards CRM and AMS data integrity by maintaining accurate records, managing membership transitions and weekly exception reviews, and eliminating duplicate or outdated data.
Identifies and drives processes, workflow, and automation improvements that enhance the member experience and reduce repeat issues.
Promotes Academy products and programs through cross-selling and outreach and represents the Academy at the Annual Meeting and select events in a sales/service capacity.
Supports the Service Center Team Lead with general onboarding and training for Customer Service staff.
Trains the Service Center team on new system features, automation, and AI capabilities.
Performs general departmental administrative tasks, including distributing department mail, assisting with member correspondence, and preparing member applications for scanning and processing.
Supports member-facing service activities across membership records, CME needs, website access, online products, and related issue resolution to ensure accurate, timely, and positive member experience.

Travel:

Up to 5 days per year

Qualifications:

Required:

Experience administering D365 Customer Service, including queues, routing, forms, views, workflows, metrics, and dashboards, with hands-on use of AI-enabled features such as case summarization, agent assist, and knowledge suggestions.
Strong technology aptitude and eagerness to adopt AI-assisted tools, automation, and analytics tools in a fast-changing environment.
Demonstrated proficiency with CRM and Association Management Systems, with a focus on data integrity
Proven ability to troubleshoot complex issues and coordinate cross-functionally to drive resolution and follow-up
Associate’s degree, plus five or more years of customer service experience with progressive levels of responsibility.
Polished written and verbal communication paired with strong organizational, project management, and attention-to-detail skills
Adaptable, team-first mindset that thrives in a fast-paced, collaborative environment
Proficiency in Microsoft Office Suite, Power Platform, Excel reporting, D365 dashboards, and/or Power BI.
Bilingual proficiency in Spanish and a basic understanding of membership organizations

Desired:

Degree in business, information systems, computer science, or a related field.
Microsoft Dynamics 365 or Power Platform certification, or equivalent hands-on configuration experience
Association or medical society experience.
Experience with Copilot or other AI assistants in a service setting, including prompt use and validation of AI-generated responses
Ability to build and interpret reports and dashboards to surface trends and inform service improvements
Experience curating knowledge base content to improve self-service and resolution quality
Interest in and aptitude for supporting a blended team of service professionals and AI-enabled agents

Salary Range: $83,000-$86,000, depending on qualifications and experience.

Ready to put your problem-solving skills to work? Apply today and help shape the future of member service through innovation, technology, and exceptional customer support. Please share the following:

Clearly communicate why you are the ideal candidate for this role, providing specific examples and experiences as proof points.
Resumes must be accompanied by a cover letter with salary expectations to be considered.

Please note: This hybrid position is based in Rosemont, Illinois and requires the ability to commute to the office at least twice per week. Applicants must be authorized to work in the United States on a full‑time basis without the need for current or future employer sponsorship. AAOS does not sponsor, and will not sponsor, Applicants or employees for purposes of obtaining or maintaining Work Authorization.

Quick Apply

Refine Your Search

technical lead jobs in oakbrook terrace, il

Service Center Technical Lead

Lead Service Technician

Pouch Operator Lead

Lead Web Content Analyst

Salesforce Technical Lead

Scientific/Technical Lead for STEM Programs

SERVICE DESK LEAD

Technical Lead

Technical Project Manager Lead

React Native Lead

Shift Lead

Salesforce Technical Lead (Remote)

Customer Service Lead

Compliance Lead

.Net Technical Lead

Regional Technical Lead - Central Region

Technical Lead

Staff Software Engineer, Technical Lead – Merryfield

SAP Technical Architecture Solution Lead

Tech Lead

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