Top 156 It support specialist Jobs in Oakdale, Mn

US LBM Lead - Business Engagement - Area
Arrow Building Center —Oakdale, MN
- $80,000 - $100,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
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Information Technology Support Specialist
FlexTrades —Hudson, WI
- $58,000 - $62,000 a year
- Full-time
- Hybrid work
- Background check
- English
- Mid-level
- Health savings account
- Paid holidays
Software Support Engineer
Konik —Minneapolis, MN
- $100,000 - $110,000 a year
- Computer Science
- 5 years
- Windows
- Profit sharing
- Health savings account
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5d
Computer Technician (Swing Shift)
ABBTECH Professional Resources, Inc. —Minneapolis, MN
- $18 - $20 an hour
- Temporary
- Background check
- Customer service
- Pass drug screening
- AD&D insurance
- Paid holidays
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COMPUTER SUPPORT TECH (MN) - 2ND SHIFT
Keytronic —Oakdale, MN
- $54,453 - $70,000 a year
- Full-time
- Spanish
- Computer Science
- Word processing
- Wellness program
- Disability insurance
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Customer/ Technical Support Representative
ZAMCO —Lake Elmo, MN
- Full-time
- Mid-level
- Windows
- SQL
IT Systems and Operations Specialist
Mental Health Resources —Saint Paul, MN
- $71,428.70 - $92,857.31 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Inventory management
- Paid holidays
- Health insurance
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4d
Service Desk Analyst 1
Netrio —Golden Valley, MN
- $50,000 - $60,000 a year
- Entry level
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Help Desk Technician I
Willdan —Minnetonka, MN
- $30 - $35 an hour
- Hybrid work
- Office
- Windows
- Microsoft Office
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3d
IT Support Engineer - Level 2
Computer Integration Technologies, Inc. —Woodbury, MN
- $65,000 - $80,000 a year
- Weekends as needed
- Remote
- Background check
- Azure
- Mid-level
- Paid parental leave
- Disability insurance
Sr. Technology Support Specialist
Bridgewater Bank —Saint Louis Park, MN
- $30.90 - $34.63 an hour
- Hybrid work
- Research
- Mid-level
- Windows
- Paid holidays
- Disability insurance
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Technology Help Specialist
University of Minnesota —Minneapolis, MN
- Online Application
- Background check
- Google Workspace
- Data analysis skills
IT Support Specialist
Calspan LLC —Saint Paul, MN
- $25 - $29 an hour
- Full-time
- Computer Science
- Mid-level
- 3 years
- Paid jury duty
- Health savings account
IT Systems Analyst
Three Rivers Park District —Plymouth, MN
- $26.19 - $48.68 an hour
- Part-time
- Computer science
- Computer Science
- Mid-level
4d
Helpdesk Support Specialist Tier III
Solution Builders —Bloomington, MN
- $65,000 - $80,000 a year
- Azure
- Computer Science
- Bachelor of Science
- Health insurance
- Dental insurance
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Specialist II, Business Technology Support
Sysco —Little Canada, MN
- $28.99 - $43.51 an hour
- Weekends as needed
- 5 years
- High school diploma or GED
- Continuous improvement
2d
IT Support Specialist, Tier I
Brave North Technology —Saint Paul, MN
- $23 - $29 an hour
- 8 hour shift
- Hybrid work
- Mid-level
- Office
- Windows
- Health savings account
- 401(k)
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13d
IT Support Technician
Calabrio —Minneapolis, MN
- From $70,000 a year
- Hybrid work
- Computer science
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
7d
Client Support Desk Analyst
defi AUTO LLC —Saint Paul, MN
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
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13d
IT Helpdesk Technician
Sagent Behavioral Health —New Brighton, MN
- $25.00 - $26.44 an hour
- Weekends as needed
- Hybrid work
- Azure
- Office
- Travel
- Paid holidays
- Disability insurance
Quick Apply
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US LBM Lead - Business Engagement - Area

Arrow Building Center -
Oakdale, MN

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Qualifications

Knowledge management
Computer science
Operating systems
Technical support via phone
Computer Science
Safety protocol adherence
Phone communication
Associate's degree in computer science
Technical documentation
Incident report management
Preventive action implementation
Presentations for conferences or internal meetings
Incident management software
Software implementation
Equipment troubleshooting
Mid-level
Incident Escalation
Software installation
Business consulting
Order shipping
Global team management
Policy & process development
Internal employee customer service
Technology management
Desktop (troubleshooting support)
Incident management operations support
Customer engagement
Customer support ticket management
Interdisciplinary policy and procedure development experience
Customer service knowledge base

Full Job Description

US LBM is one of the leading and fastest growing distributors of specialty building materials in the United States, with a team of over 13,000 employees located throughout the country. Since our founding in 2009, we have acquired over 100 companies and have expanded to more than 450 locations serving 37 states. US LBM is a progressive organization that promotes a unique culture that focuses on the value of its customers and associates. Developing our people is critical to our strategy and fostering our culture of empowerment.

A Brief Overview
The US LBM Lead - Business Engagement - Area is responsible for providing exceptional technical and customer service. The lead is responsible for troubleshooting, responding to escalated requests for support in a timely manner, and maintaining the knowledge and skills to perform duties. This position will be responsible for thoroughly documenting Business Engagement processes, all established procedures and ensuring that an accurate and current knowledge base is always maintained.

Pay Range: $80,000 - $100,000 annually, depending on experience

What you will do

Develop and maintain an intermediate understanding of US LBM's use of technology.
Apply intermediate technical skills and knowledge in the support troubleshooting of computer systems, hardware, and software across US LBM.
Assist in diagnosing and documenting issue root causes of basic to intermediate complexity.
Work with IT associates and business partners to identify opportunities and recommend adjustments to IT services accordingly.
Participate in the development of standards and operating procedures for related US LBM IT services.
Maintain consistent and professional customer service and communication with end users and IT associates.
Provide timely status as needed to end users and fellow IT associates when working to resolve an incident.
Participate in developing departmental service guidelines and operating procedures.
Develop and maintain IT service area documentation - process and procedures.
Participate in projects or stretch assignments as a project team member.
Collaborate with colleagues to identify and remediate issues.
Assist in developing work processes and best practices and implement changes to streamline operations.
Answer incoming Service Desk phone calls. Assess the importance of a caller's needs, create a detailed well described incident into our ticketing system, and provide verbal assurance that the incident will be handled in a timely manner.
Perform clearly-defined, repetitive duties in support of Service Desk objectives such as; Tasks on projects or ongoing initiatives requiring data entry and/or the referencing of information from multiple sources. (Terminations, Provisioning, etc.)
Ability to follow a detailed, scripted process to prepare then ship machines to our end users.
Execute projects to improve systems and operations.
Provide technical assistance, guidance, and leadership to other IT associates across US LBM.
Assist work with vendors to develop quotes, gain approvals, and facilitate ordering of equipment, software, solutions, and consulting services given documented USLBM needs, policies, and best practices.
Ensure current applications and services are updated and aligned with the implementation of new applications.
Create and implement risk mitigation processes and conduct reviews to determine weaknesses in applications.
Escalation point and Support overflow of Technical Support Services Analyst I duties.
Use the US LBM Incident Management system to document all troubleshooting activities and end user discussions, including all successful and unsuccessful actions all the way through to a final resolution.
Ability to advance a Solution by leveraging other US LBM IT groups (Server, Network, BI, etc). Serve as a point of escalation for other associates on the Service Desk.
Work to ensure all devices, operating systems, and all installed application software meet standards and are properly configured.
As a Lead, develop and maintain an advanced understanding of US LBM's use of technology and apply expert technical skills and knowledge in the support troubleshooting of computer systems, hardware, and software across US LBM. Work with IT associates and business partners to identify opportunities and adjust IT services accordingly. Develop and maintain IT service area documentation, process and procedures. Maintain consistent and professional customer service and communication with associates. Follow established work processes, best practices and implement changes to streamline operations as outlined by US LBM governance. Responsible for developing related service goals and measures to ensure service levels are attained. Monitor performance for various aspects of IT as provided by the Service Performance team (Network, Server, Applications, Ticket Queues, etc.). Document all local systems and how they should be supported.

Required For All Jobs

Perform other duties as assigned.
Comply with all policies and standards.
Adhere to Company's commitment to workplace safety.
Participate in and complete assigned trainings.

Education Qualifications

Associate's Degree in IT Management, Computer Science, other related field or equivalent experience required.

Experience Qualifications

4-6 years of IT experience required.

Skills and Abilities

Maintain intermediate technology knowledge while striving for advanced technical knowledge.
Expert level technical expertise.
Works independently with little day to day supervision.
Ability to support multiple efforts in parallel, in a highly matrix, fast-paced, multi-site organization experiencing rapid growth.
Ability to lead and work in remote teams across time zones and geographies.
Excellent presentation and interpersonal skills, including written and oral communications.
May have to work off-hours if there are critical problems requiring IT intervention.
Physical demands include standing, walking or sitting for extended periods of time and bending, stooping and maneuvering to locations of wires, computers, or network equipment and occasional lifting of up to 50 pounds and frequent lifting of up to 10 pounds.

Travel Requirements

Up to 50% travel to area locations along with business-related meetings and conferences.

US LBM Holdings, LLC, is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.

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Refine Your Search

it support specialist jobs in oakdale, mn

US LBM Lead - Business Engagement - Area

Information Technology Support Specialist

Software Support Engineer

Computer Technician (Swing Shift)

COMPUTER SUPPORT TECH (MN) - 2ND SHIFT

Customer/ Technical Support Representative

IT Systems and Operations Specialist

Service Desk Analyst 1

Help Desk Technician I

IT Support Engineer - Level 2

Sr. Technology Support Specialist

Technology Help Specialist

IT Support Specialist

IT Systems Analyst

Helpdesk Support Specialist Tier III

Specialist II, Business Technology Support

IT Support Specialist, Tier I

IT Support Technician

Client Support Desk Analyst

IT Helpdesk Technician

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