Top 12 Call center manager Jobs in Oakland, Ca

Customer Service Assistant Manager
K&L Wine Merchants —Redwood City, CA
- $75,000 - $78,000 a year
- Overtime
- Hybrid work
- Mid-level
- High school diploma or GED
- Travel
Quick Apply
1d
Sr. Director, Pharmacy - Prior Authorization & Call Center
Blue Shield of California —Oakland, CA
- $212,630 - $318,890 a year
- Full-time
- Hybrid work
- Background check
- 6 years
- Pass drug screening
- Work from home
Product Management Director – Outbound Contact Center Solutions
Five9 —San Ramon, CA
- $135,000 - $398,200 a year
- Remote
- HIPAA
- Bachelor's degree
- Product management
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Customer Experience & Service Transformation Management Advisory Consultant
Accenture —Walnut Creek, CA
- Full-time
- Office
- Analysis skills
- Travel
- Paid holidays
- Disability insurance
14d
Customer Success Manager, Director - Core (Sales & Service) Clouds - TMT
Salesforce —San Francisco, CA
- $171,200 - $298,400 a year
- Full-time
- 7 years
- Mentoring
- Fair chance
- Paid parental leave
- Disability insurance
Customer Experience and Service Transformation Advisory Senior Manager
Logic —San Francisco, CA
- $122,700 - $338,300 a year
- Full-time
- Computer Science
- 5 years
- Engineering
- Paid holidays
- Disability insurance
14d
Customer Experience and Service Transformation Advisory Senior Manager
Accenture —San Francisco, CA
- $122,700 - $338,300 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Engineering
- Paid holidays
- Disability insurance
14d
Customer Experience & Service Transformation Management Advisory Consultant
Logic —San Francisco, CA
- $59,100 - $205,800 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Paid holidays
- Disability insurance
Engineering Manager, Automation and Service Reliability
Stanford University —Redwood City, CA
- Full-time
- Hybrid work
- 5 years
- University
- Bachelor's degree
4d

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Customer Service Assistant Manager
K&L Wine Merchants —Redwood City, CA
Handle inbound/outbound customer calls directly, maintaining the same quality and service standards expected of the team.
$75,000 - $78,000 a year
Quick Apply
1d
Patient Scheduler
Becton Healthcare Resources —Pleasanton, CA
As part of our centralized scheduling team, this position is responsible for scheduling appointments, answering and triaging calls, verifying eligibility,…
$22 - $25 an hour
Quick Apply

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Supervisor, Contact Center
Careforth —Columbus, OH
Provide callers with Careforth program information specific to their state of residence in accordance with state regulations and company policies.
$51,740 - $64,594 a year
2d
Supervisor, IT Service Center
Cardinal Health —Dublin, OH
Monitor call queue statistics (calls-in-queue, speed-to-answer, talk time, etc.) and inform leadership of any issues. Medical, dental and vision coverage.
$67,500 - $111,710 a year

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Customer Service Assistant Manager

K&L Wine Merchants -
Redwood City, CA

Quick Apply

Job Details

$75,000 - $78,000 a year
1 day ago

Qualifications

Managing teams in a customer support role
Phone communication
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
CRM system proficiency
Call center management
Client interaction via phone calls

Full Job Description

Description:

Position Summary

The Customer Service Assistant Manager supports the Customer Service Manager in leading a team of 5–7 phone-based Customer Service Representatives. This is a hands-on, working-supervisor role: the Assistant Manager splits time between handling calls and escalations directly and coaching, developing, and supporting the team day to day. This role serves as the primary point of contact for the team in the Manager's absence and helps ensure the department consistently meets service level, quality, and customer satisfaction goals.

Key Responsibilities

Team Leadership & People Management

Supervise, coach, and motivate a team of 5–7 customer service representatives to meet individual and team performance goals.
Monitor calls and review quality/performance metrics; provide real-time and ongoing feedback.
Assist with onboarding and training of new representatives, including shadowing and ramp-up support.
Help build and manage staff schedules, including breaks, shift coverage, and time-off requests.
Conduct or support one-on-ones, performance check-ins, and informal coaching conversations.
Identify skill or knowledge gaps and coordinate additional training or coaching as needed.
Support the Manager with performance documentation, corrective action, and recognition of top performers.
Help foster a positive, accountable, and customer-focused team culture.

Frontline Customer Service & Escalations

Handle inbound/outbound customer calls directly, maintaining the same quality and service standards expected of the team.
Serve as the first point of escalation for difficult or complex calls that representatives are unable to resolve.
Resolve escalated customer complaints with sound judgment, empathy, and a focus on retention and satisfaction.
Approve exceptions (e.g., refunds, credits, adjustments) within defined authority limits.
Step in to help manage call volume during peak periods, staffing shortages, or system issues.

Core Competencies

Leadership & Coaching — able to motivate and develop others while leading by example on the phones.
Communication — clear, patient, and professional with both customers and team members.
Problem-Solving & Judgment — makes sound decisions on escalations and exceptions.
Adaptability — comfortable shifting between individual contributor and supervisor tasks throughout the day.
Accountability — holds self and team to service, quality, and attendance standards.

Working Conditions

Call center / office environment; extended periods on the phone and at a computer.
Hybrid - New York, Los Angeles or Bay Area
May require flexibility for peak season, overtime, or schedule changes.

Physical Requirements

Ability to travel regularly to tasting events. Ability to work in both office and retail environments, stand and walk for extended periods and occasionally lift up to forty pounds.

Requirements:

Qualifications

Required

2–3 years of customer service experience in a phone-based/call center environment.
Some prior experience in a lead, senior rep, or informal supervisory capacity.
Strong verbal communication skills and a professional, customer-first phone manner.
Demonstrated ability to de-escalate and resolve difficult customer interactions.
Basic proficiency with call center software, CRM systems, and standard office software.
Ability to multitask between handling calls and supporting team members.
Reliable attendance and ability to work required shifts, including [evenings/weekends, if applicable].

Preferred

Prior title of Lead, Senior Representative, or similar.
Experience with workforce management/scheduling tools.
Familiarity with quality monitoring and coaching frameworks.
High school diploma or equivalent required; Associate's or Bachelor's degree a plus.

Work Location: Hybrid remote in Redwood City, CA 94061

Quick Apply

Refine Your Search

call center manager jobs in oakland, ca

Customer Service Assistant Manager

Sr. Director, Pharmacy - Prior Authorization & Call Center

Product Management Director – Outbound Contact Center Solutions

Customer Experience & Service Transformation Management Advisory Consultant

Customer Success Manager, Director - Core (Sales & Service) Clouds - TMT

Customer Experience and Service Transformation Advisory Senior Manager

Customer Experience and Service Transformation Advisory Senior Manager

Customer Experience & Service Transformation Management Advisory Consultant

Engineering Manager, Automation and Service Reliability

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