Top 126 information technology manager Jobs in oakland ca

Senior Manager, IT User Experience
Center for Elders' Independence —Oakland, CA
- $100,430 - $150,646 a year
- Full-time
- Computer science
- 7 years
- Computer Science
Quick Apply
Director of IT
Michael Sullivan & Associates —Emeryville, CA
- $170,000 - $210,000 a year
- Full-time
- Remote
- Computer science
- Azure
- Computer Science
Quick Apply
8d
Global Head of IT
KoBold Metals —Berkeley, CA
- $150,000 - $180,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Research
- 401(k) matching
Senior Manager, IT (Hybrid)
LaunchDarkly —Oakland, CA
- $116,000 - $187,660 a year
- Google Workspace
- Computer Science
- Office
- Dental insurance
- Vision insurance
IT Manager
Baber Technical Consulting —Berkeley, CA
- Email
- Supervising experience
- In-person
- Senior level
Supervisor, Procurement -IT Systems
Inland Empire Health Plan —California
- $104,041.60 - $137,841.60 a year
- Full-time
- Hybrid work
- Office
- High school diploma or GED
- Supervising experience
- Disability insurance
- Health insurance
Director, Banking and Payments IT M&A – Due Diligence, Integration and Separation – Strategy
KPMG —San Francisco, CA
- $195,415 - $370,530 a year
- Full-time
- Computer Science
- Office
- Finance
- Disability insurance
- Health insurance
6h
Expert IT Vendor Manager
PG&E Corporation —Oakland, CA
- $108,000 - $182,000 a year
- Full-time
- Hybrid work
- 7 years
- Microsoft Excel
- Microsoft Outlook
Systems Administration Manager (Oakland, CA - US)
Energy Solutions - USA —Oakland, CA
- $122,600 - $159,400 a year
- Hybrid work
- Background check
- Computer science
- Azure
- Health insurance
- Dental insurance
IT Engineering Manager (Endpoint Engineering)
Affirm —San Francisco, CA
- $160,000 - $230,000 a year
- Remote
- 5 years
- Fair chance
- Senior level
- Employee stock purchase plan
- Health insurance
IT Helpdesk Manager
ASRC Federal —San Francisco, CA
- $97,792 - $122,272 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- In-person
- Paid holidays
- Health insurance
Quick Apply
6d
Sr. Manager, IT Development
Blue Shield of California —Oakland, CA
- $148,940 - $223,300 a year
- Full-time
- Hybrid work
- Background check
- Pass drug screening
- System design
- Work from home
Manager IT and Corporate Security
Olivine, Inc. —Berkeley, CA
- $125,000 - $150,000 a year
- Full-time
- Google Workspace
- 7 years
- Office
Principal IT Vendor Manager
PG&E Corporation —Oakland, CA
- $125,000 - $226,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
Clinical Technology Manager
4D Molecular Therapeutics —Emeryville, CA
- $110,000 - $150,000 a year
- Remote
- Computer Science
- 8 years
- Continuous improvement
Data, Systems and Technology Lead
D-Line Constructors, Inc. —Oakland, CA
- $90,000 a year
- Call employer
- Google Workspace
- System design
- SQL
Sr. Manager, IT Service Desk
Blackhawk Network —Pleasanton, CA
- $138,140 - $186,500 a year
- Full-time
- Spanish
- Computer science
- Computer Science
- Paid holidays
- Disability insurance
IT Procurement Manager
Global Software Resources —Oakland, CA
- Full-time
- Hybrid work
- Bachelor's degree
- Contracts
- Experience equivalent to degree accepted
Quick Apply
Corporate IT Services Operations Lead
The Voleon Group —Berkeley, CA
- $135,000 - $165,000 a year
- Full-time
- Hybrid work
- Office
- Analysis skills
- Mentoring
- Referral program
IT Product Manager, Consultant
Blue Shield of California —Oakland, CA
- $123,090 - $184,800 a year
- Full-time
- Hybrid work
- Background check
- Azure
- Pass drug screening
- Work from home
1d

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information technology manager jobs near oakland ca

Senior Manager, IT User Experience

Center for Elders' Independence -
Oakland, CA

Quick Apply

Job Details

Full-time
$100,430 - $150,646 a year

Qualifications

Training program design for professional development
Jira
Managing technical support teams
Computer science
Operational analysis
Performance improvement leadership
7 years
ITIL Certification
Program design
Defect resolution root cause analysis
Bachelor's degree in information technology
Computer Science
Team supervision
Managing teams in a customer support role
Enterprise software
Coaching
Customer satisfaction tracking
Bachelor's degree in business
IT strategy planning
Frontline customer support management
Supplier relationship improvement
User training (technical support)
Team development
Supervising experience
Bachelor's degree
Change management for system development
Internal employee customer service
Zendesk
HDI Certification
Decision making

Full Job Description

Senior Manager, Customer Experience

The Center for Elders’ Independence is a PACE (Program of All-Inclusive Care for the elderly) organization (PO) that uses an interdisciplinary team approach for care planning and implementing purposeful high quality, affordable, and integrated health care services to the elderly. Our elderly meet PACE requirements as prescribed by CMS and are referred to as participants. Our PO includes Adult Day Health Centers and primary care clinics, promoting participant autonomy, quality of life and the ability for individuals to live in their communities

The Position: The Senior Manager, Customer Experience leads a team responsible for delivering high-quality, user-centered IT support and service enhancements across the organization. This leader owns the strategy and execution of initiatives aimed at improving how internal users experience and interact with enterprise technology.

With a focus on proactive support, systems usability, and operational excellence, this role ensures IT services are accessible, effective, and aligned with the needs of end users. The manager will oversee support analysts and systems-focused staff, driving a culture of continuous improvement, knowledge sharing, and service excellence.

The salary range for the Senior Manager, IT User Experience position at Center for Elders’ Independence is $100,430 to $150,646. Placement within the range is determined based on job-related factors such as relevant experience, skills, abilities, internal equity, and market data, consistent with CEI’s annual compensation review and established compensation practices.

DUTIES AND RESPONSIBILITIES:

Champion a service mindset across IT operations by embedding user experience (UX) principles into support, training, communication, and systems management.
Manage and mentor a team of analysts and support staff; foster professional development, collaboration, and innovation.
Design and lead initiatives to optimize IT support processes, tools, and response models using ITIL-based practices and customer experience insights.
Ensure timely, effective resolution of technical issues while enabling the team to identify systemic trends and root causes.
Oversee development and delivery of end-user training programs, onboarding experiences, and self-service content to drive adoption and reduce friction.
Define and track key metrics (e.g., SLAs, CSAT, FCR) to assess IT support health, user sentiment, and opportunities for improvement.
Work with IT infrastructure, security, applications, and business units to ensure IT services meet operational needs and strategic priorities.
Ensure end-user communications regarding outages, upgrades, and changes are timely, clear, and empathetic to business impact.
Oversee relationships with third-party service providers (e.g., field services, helpdesk vendors, training consultants) to ensure service quality and alignment with internal expectations.
Represent the voice of the end-user in enterprise IT initiatives; support successful change management, testing, and post-deployment evaluation.

QUALIFICATIONS:

Bachelor's degree in Information Technology, Computer Science, Business, or related field (or equivalent experience).
7+ years of experience in IT operations, technical support, or systems analysis, with at least 2 years in a people management or team lead role.
Deep understanding of IT service management frameworks (ITIL) and user-centered support principles.
Experience managing customer-facing IT teams or service desks, with a strong track record of driving user satisfaction and service improvements.
Familiarity with enterprise ITSM platforms such as ServiceNow, Jira Service Management, Zendesk, or similar.
Strong leadership, coaching, and communication skills—able to engage both technical teams and non-technical stakeholders.
Demonstrated experience using metrics and data to drive decision-making and continuous improvement.
Experience working with Microsoft 365, identity and access management, endpoint management, and common enterprise SaaS platforms.
Relevant certifications (e.g., ITIL v3/v4, HDI, Microsoft 365) are a plus.

The above job description is intended to communicate the general function of the mentioned position and by no means shall be considered an exhaustive or complete outline of the specific tasks and functions that will be required. CEI reserves the right to change job descriptions, site assignments, and or work hours as required by the needs of the program. All employees are expected to perform their duties within their ability as required by the job and/or as requested by management.

Center for Elders’ Independence is a PACE (Program of All- Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life and the ability of individuals to live in their communities. Unlike other healthcare plans, CEI is not a "fee-for-service" plan. It is a “capitation” healthcare plan. CEI is paid a set amount for each person enrolled in our program, whether or not that individual seeks care. We are a growing company that offers stability and continues to thrive.

Quick Apply

Refine Your Search

information technology manager jobs in oakland ca

Senior Manager, IT User Experience

Director of IT

Global Head of IT

Senior Manager, IT (Hybrid)

IT Manager

Supervisor, Procurement -IT Systems

Director, Banking and Payments IT M&A – Due Diligence, Integration and Separation – Strategy

Expert IT Vendor Manager

Systems Administration Manager (Oakland, CA - US)

IT Engineering Manager (Endpoint Engineering)

IT Helpdesk Manager

Sr. Manager, IT Development

Manager IT and Corporate Security

Principal IT Vendor Manager

Clinical Technology Manager

Data, Systems and Technology Lead

Sr. Manager, IT Service Desk

IT Procurement Manager

Corporate IT Services Operations Lead

IT Product Manager, Consultant

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