Top 16 Customer support & client services managers Jobs in Oakley, Ca

Supervisor, Operations
24 Hour Home Care - Corporate Division —Concord, CA
- $71,000 - $85,000 a year
- Hybrid work
- Spanish
- Mid-level
- Office
Quick Apply
10d
Leader, Customer Experience
RH —Tracy, CA
- $80,000 - $109,000 a year
- Weekends as needed
- Mid-level
- Leadership
- Communication skills
Quick Apply
Client Services Manager
SUMMIT FINANCIAL GROUP LLC —San Ramon, CA
- Full-time
- Microsoft Excel
- Mid-level
- 3 years
Quick Apply
VP of Customer Success
SewerAI Corporation —Walnut Creek, CA
- $245,000 - $262,500 a year
- Full-time
- Hybrid work
- Office
- Senior level
- Health insurance
- Dental insurance
Client Care Manager Lead
Hillendale Home Care —Walnut Creek, CA
- $100,000 - $110,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Call Center Manager
Bath Concepts Independent Dealers —Stockton, CA
- Weekends as needed
- Mid-level
- Conflict management
- Computer skills
Quick Apply
Senior Client Manager
Gallagher Benefit Services —Walnut Creek, CA
- $83,500 - $163,000 a year
- Writing skills
- High school diploma or GED
- Supervising experience
12d
Udacity LearnVantage Mid-Market Account Success Management Associate Manager
Accenture —Walnut Creek, CA
- $68,300 - $126,100 a year
- Full-time
- Remote
- 5 years
- Presentation skills
- US work authorization
- Paid holidays
- Disability insurance
Commercial Lines Client Service Manager (Private Equity)
Gallagher —Walnut Creek, CA
- $63,000 - $123,000 a year
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
12d
Client Service Manager - Water/Wastewater
Kennedy/Jenks Consulting —Walnut Creek, CA
- $178,000 - $298,000 a year
- Full-time
- Hybrid work
- Engineering
- Office
- Travel
- Travel reimbursement
- Health savings account
Route Service Manager - UniFirst
UniFirst —Stockton, CA
- Full-time
- Computer literacy
- DOT physical examination
- Mid-level
- Profit sharing
- Health insurance
2d
Manager, Client Service
Mercer Advisors —Walnut Creek, CA
- $100,000 - $110,000 a year
- Day shift
- Hybrid work
- Mid-level
- Office
- Finance
- Paid parental leave
- Health savings account
Quick Apply

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Supervisor, Operations

24 Hour Home Care - Corporate Division -
Concord, CA

Quick Apply

Job Details

$71,000 - $85,000 a year
10 days ago

Qualifications

Customer communication
Productivity software
Associate's degree

Full Job Description

Who We Are

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.

Work with Purpose. Make a Real Impact.

At 24 Hour Home Care, we believe everyone deserves to live safely and independently. Our team makes that possible for the communities we serve. From caregivers to corporate professionals, every person on our team plays a direct impact on people lives.

Watch this short video to see the heart behind our work and the impact our teams create every day.

Who You Are

You are a passionate and performance-driven team player, eager to take on a key role in our company's growth. You embody Team 24's Care & Compete Principles and Competencies:

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details!

The Role:

The Supervisor, Operations supports frontline operational execution within a branch, office, or defined local market providing non-clinical care services to individuals with intellectual and developmental disabilities (IDD). This role oversees daily workflows, customer service operations, call center performance, and case escalations to ensure a consistent, high-quality experience for clients and caregivers. Working closely with the Manager or Senior Manager, Operations, the Supervisor provides day-to-day coaching and workflow direction while serving as a key resource for operational excellence and continuous improvement.

Primary Responsibilities

Oversee daily branch operations by monitoring workflows, resolving service issues, and ensuring customer service standards and follow-up activities are completed effectively.
Monitor call center performance, manage queue activity, track key service metrics, and recommend improvements to enhance responsiveness and customer satisfaction.
Serve as the primary escalation resource for complex client, caregiver, and service issues, partnering with cross-functional teams to drive timely resolution and improve operational outcomes.
Provide day-to-day coaching, training, and workflow oversight to Customer Service Coordinators, reinforcing service standards and supporting team development.
Identify operational trends, workflow improvements, and process efficiencies while partnering with leadership to implement solutions that support branch performance.

This is a hybrid position, coming into the Concord office 3x per week.

Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

What You Bring to the Table:

Qualifications

Associate's degree required; bachelor's degree preferred.
2+ years of operations, customer service, staffing, scheduling, or care delivery experience; experience in healthcare, home care, disability services, or a similar service environment preferred.
Previous lead, senior coordinator, or supervisory experience preferred.
Proficiency with Microsoft Office; experience with CRM, scheduling, or EVV systems preferred.
Strong communication, organizational, and problem-solving skills; bilingual Spanish is a plus.

Skills

Customer service
Team leadership
Workflow coordination
Call center operations
Problem-solving
Communication
Organization
Coaching

What We Bring to the Table:

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire's written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

By Email: [email protected]
By Web: https://dcba.lacounty.gov/contact-us/
By Phone: (800) 593-8222

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

Quick Apply

Refine Your Search

customer support & client services managers jobs in oakley, ca

Supervisor, Operations

Leader, Customer Experience

Client Services Manager

VP of Customer Success

Client Care Manager Lead

Call Center Manager

Senior Client Manager

Udacity LearnVantage Mid-Market Account Success Management Associate Manager

Commercial Lines Client Service Manager (Private Equity)

Client Service Manager - Water/Wastewater

Route Service Manager - UniFirst

Manager, Client Service

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