Top 140 Customer solutions specialist Jobs in Ocala, Fl

Customer Solutions Specialist
Bay Laurel Center CDD —Ocala, FL
- $18.18 - $27.44 an hour
- Full-time
- CPR Certification
- Computer literacy
- Data analysis skills
- Paid holidays
- Disability insurance
Quick Apply
1d
Utility Billing and Customer Solutions Specialist
Bay Laurel Center CDD —Ocala, FL
- $19.03 - $29.85 an hour
- Full-time
- CPR Certification
- Writing skills
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
1d
Customer Relationship Specialist
Culligan International —Ocala, FL
- $20 an hour
- Office
- High school diploma or GED
- Organizational skills
- Paid parental leave
- Health insurance
Quick Apply
1d
Medical Insurance Claims Follow-up Rep
HCA Florida Ocala Hospital —Ocala, FL
- Full-time
- Remote
- Mid-level
- 3 years
- Communication skills
- Employee stock purchase plan
- Disability insurance
Quick Apply
Parts Specialist
Bobcat of Ocala - Leppo Rents —Ocala, FL
- $18 - $24 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Communication skills
- Health savings account
- Paid holidays
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13d
Customer Service Representative
Champion Healthcare Solutions —Ocala, FL
- Full-time
- Basic math
- High school diploma or GED
- Organizational skills
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Procurement Specialist I : ON SITE, Ocala FL
Veterans Trading Company Inc. —Ocala, FL
- $18.64 - $21.91 an hour
- 8 hour shift
- Pass drug screening
- Office
- In-person
- Wellness program
- Health savings account
Quick Apply
Domestic Logistics Specialist
R+L Global Logistics —Ocala, FL
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Dry van
- Paid holidays
- Disability insurance
1d
Relationship Specialist I
VyStar Credit Union —Ocala, FL
- Full-time
- Military
- High school diploma or GED
- Associate's degree
- 401(k)
- Tuition reimbursement
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Retail Print Specialist (Ocala, FL)
Staples, Inc. —Ocala, FL
- Part-time
- Computer literacy
- Entry level
- Dental insurance
- Paid time off
Audiologist / Hearing Instrument Specialist
Sonova —Ocala, FL
- $65,000 - $75,000 a year
- Monday to Friday
- Doctoral degree
- Mid-level
- Clinic
- Continuing education credits
- Paid holidays
Foster Care Licensing Manager
WeCare Family Connections —Wildwood, FL
- $55,630 - $60,000 a year
- Full-time
- Hybrid work
- Background check
- Management
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Landscape Maintenance Business Development
Grandview Farms —Ocala, FL
- $40,000 - $150,000 a year
- Full-time
- Mid-level
- Business development
- Presentation skills
- Opportunities for advancement
Quick Apply
Commercial Electrical Journeyman
Kraker Inc —Anthony, FL
- $35 - $40 an hour
- Full-time
- Construction site
- Mentoring
- Senior level
- Paid holidays
- Health insurance
Quick Apply
10d
Commercial Electrical Journeyman
Kraker Inc —Lowell, FL
- $35 - $40 an hour
- Full-time
- Construction site
- Mentoring
- Senior level
- Paid holidays
- Health insurance
Quick Apply
10d
Commercial Electrical Journeyman
Kraker Inc —Sparr, FL
- $35 - $40 an hour
- Full-time
- Construction site
- Mentoring
- Senior level
- Paid holidays
- Health insurance
Quick Apply
10d
Commercial Electrical Journeyman
Kraker Inc —Belleview, FL
- $35 - $40 an hour
- Full-time
- Construction site
- Mentoring
- Senior level
- Paid holidays
- Health insurance
Quick Apply
10d
Electrical Technical Support Specialist
Matthews International Corporation —Florida
- $18 - $25 an hour
- Overtime
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Employee stock purchase plan
Sales Representative
Miracle-Ear —Ocala, FL
- $100,000 - $150,000 a year
- Full-time
- Computer literacy
- Mid-level
- Windows
- Health savings account
- Paid holidays
Quick Apply
6d
Loan Sales Specialist
OneMain Financial —Ocala, FL
- Extended hours
- Spanish
- Office
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays

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Customer Solutions Specialist

Bay Laurel Center CDD -
Ocala, FL

Quick Apply

Job Details

Full-time
$18.18 - $27.44 an hour
1 day ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
Opportunities for advancement
Retirement plan

Qualifications

Computer operation
Managing customer accounts
Account troubleshooting
Regulatory compliance
High school diploma or GED
Driver's License
Account management
Technical Proficiency

Full Job Description

MAJOR FUNCTIONS

The primary function of this front-line customer service position is to provide exceptional service to customers of this water and/or wastewater utility by addressing inquiries, processing requests, and resolving issues related to utility services. This position will serve as the first point of contact for customers, ensuring that their concerns are handled efficiently, professionally and will assist in maintaining accurate records, facilitating payments, and ensuring compliance with utility policies and regulations.

KEY RESPONSIBILITIES

Customer Interactions: Respond to customer inquiries via phone, email, and in person regarding water and wastewater services, billing issues, service requests and general information.
Billing and Payments: Assist customers with understanding and resolving billings issues, including reviewing usage, processing payments, and issuing refunds when applicable.
Service Requests: Process and manage customer service requests, such as initiating new service, disconnecting or reconnecting water service and addressing maintenance concerns or issues related to water quality and wastewater.
Issue Resolution: Investigate and resolve customer complaints regarding service-related problems in a professional, timely manner, escalating issues as needed to a supervisor or relevant departments.
Record Keeping: Maintain accurate customer records, including account information, service history, and correspondence.
Education and Support: Educate customers on utility policies, rates, conservation programs, and available services. Provide guidance on proper usage, billing cycles, and payment methods.
Collaboration: Work closely with other utility departments (e.g. maintenance, operations, billing) to ensure efficient service delivery and problem resolution.
Emergency Support: Assist customers with reporting outages or emergency situations, coordinating with relevant departments to ensure timely response and resolution.
Data Entry: Accurately input data into utility management software, ensuring customer accounts are updated with the latest information.
Compliance: Adhere to all relevant utility regulations, policies, and procedures.

NON-ESSENTIAL JOB FUNCTIONS

Performs other related duties as assigned.

SUPERVISION

This position has no supervisory responsibility.

PHYSICAL DEMANDS

Required to sit for prolonged periods of time.
May on occasion require lifting, carrying, pushing, and/or pulling less than twenty (20) pounds without assistance.
Acceptable eyesight (with or without correction).
Acceptable hearing (with or without assistance).
Ability to communicate both orally and in writing.

(Reasonable accommodation will be made for otherwise qualified individuals with a disability.)

BENEFITS AND PERKS

We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Eligible employees enjoy medical, dental, vision, life, short-term disability, and long-term disability insurance, along with optional supplemental coverage including accident, cancer, critical illness, and hospital confinement plans.

In addition, we value and reward our employees through paid holidays, generous paid time off, a retirement plan with employer matching contributions, length-of-service bonuses, and opportunities for professional growth and advancement within the organization.

REQUIREMENTS PERTAINING TO EXPERIENCE, EDUCATION, LICENSES, AND CERTIFICATIONS

Accredited high school
diploma OR possession
of an acceptable
equivalency diploma

Required

Valid Florida driver’s
license

Required

American Red Cross
CPR/First Aid Certificate

Preferred

Training / Experience
Requirements

1. Experience and Tenure:

Customer Solution Specialist I: Typically, an entry-level position.
Customer Solution Specialist II: Requires typically 2-4 years and a demonstrated ability to handle a wider range of customer service situations.

2. Increased Job Knowledge:

Customer Solution Specialist I: Basic understanding of customer service processes, including account management, billing inquiries, service requests, and troubleshooting simple issues.
Customer Solution Specialist II: In-depth knowledge of water and wastewater systems, billing procedures, and regulatory compliance and is expected to understand more complex issues

3. Problem-Solving and Issue Resolution:

Customer Solution Specialist I: Handles routine inquiries and common service issues, with support from supervisors or senior staff as needed.
Customer Solution Specialist II: Expected to handle more complex, non-routine customer complaints, escalated issues, and may be tasked with resolving billing discrepancies.

4. Autonomy and Decision-Making:

Customer Solution Specialist I: Primarily works under supervision, with decisions often reviewed or guided by a supervisor or more experienced staff.
Customer Solution Specialist II: Greater autonomy in managing customer service situations and decision-making.

5. Performance and Efficiency:

Customer Solution Specialist I: Expected to meet standard customer service targets (response times, resolution rates, etc.).
Customer Solution Specialist II: Demonstrates a high level of performance, consistently meeting or exceeding service expectations, while handling more difficult or complex cases. Strong communication, organization, and multitasking skills are essential at this level.

6. Leadership and Mentorship:

Customer Solution Specialist I: Generally focused on individual performance and customer interactions.
Customer Solution Specialist II: Often takes on a mentorship role for newer Customer Service Representatives, sharing knowledge on processes and procedures, and providing support for more difficult customer interactions.

7. Technical Skills and Software Proficiency:

Customer Solution Specialist I: Proficient with basic computer knowledge.
Customer Solution Specialist II: Advanced proficiency in utility-specific software and systems, as well as additional tools for analyzing, and resolving more complex issues. Also, may be involved in process improvements, data analysis, or reporting.

Quick Apply

Refine Your Search

customer solutions specialist jobs in ocala, fl

Customer Solutions Specialist

Utility Billing and Customer Solutions Specialist

Customer Relationship Specialist

Medical Insurance Claims Follow-up Rep

Parts Specialist

Customer Service Representative

Procurement Specialist I : ON SITE, Ocala FL

Domestic Logistics Specialist

Relationship Specialist I

Retail Print Specialist (Ocala, FL)

Audiologist / Hearing Instrument Specialist

Foster Care Licensing Manager

Landscape Maintenance Business Development

Commercial Electrical Journeyman

Commercial Electrical Journeyman

Commercial Electrical Journeyman

Commercial Electrical Journeyman

Electrical Technical Support Specialist

Sales Representative

Loan Sales Specialist

I want to receive the latest job alert for customer solutions specialist in ocala, fl

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