MAJOR FUNCTIONS
This is a front-line administrative position that provides basic and semi-complex accounting and/or utility billing functions. Employees in this position will perform customer service to the members of the general public in matters related to applications for water and/or wastewater service, responding to customer utility billing inquiries and complaints, and processing of billing and collection and recording of utility payments.
UTILITY BILLING AND CUSTOMER SOLUTIONS SPECIALIST
BILLING AND COLLECTIONS
- Processes monthly utility statements.
- Accurately processes utility payments and deposits.
- Daily bank runs.
- Reviews overdue accounts and prepares correspondence related to collections.
- Maintains customers’ accounts and files on a daily basis.
- Prepares clear and comprehensive reports.
- Monitors meter inventory.
PAYABLES
- Processes invoices.
- Issues purchase orders.
- Maintains vendor files.
- Issues annual tax related documentation.
- Handles petty cash.
SERVICE RELATED
- The primary contact for customers.
- Receives and processes applications for service for residential and commercial properties.
- Processes daily work orders.
- Performs data entry for new meter installations and replacements.
- Processes monthly meter reading.
- Ability to analyze customer ledgers and reports.
- Demonstrates clear and concise written and verbal communication.
- Works efficiently and tactfully in a demanding high stress environment
- Works well in a team environment.
- Maintains professional appearance.
NON-ESSENTIAL JOB FUNCTIONS
- Performs general custodial duties to keep work area clean and orderly.
- Occasional travel to training seminars.
- Performs other related duties as assigned.
SUPERVISION
This position has no supervisory responsibility.
PHYSICAL DEMANDS
- Required to sit for prolonged periods of time.
- May on occasion require lifting, carrying, pushing, and/or pulling less than twenty (20) pounds without assistance.
- Acceptable eyesight (with or without correction).
- Acceptable hearing (with or without hearing aid).
- Ability to communicate both orally and in writing.
(Reasonable accommodations will be made for otherwise qualified individuals with a disability.)
BENEFITS AND PERKS
We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Eligible employees enjoy medical, dental, vision, life, short-term disability, and long-term disability insurance, along with optional supplemental coverage including accident, cancer, critical illness, and hospital confinement plans.
In addition, we value and reward our employees through paid holidays, generous paid time off, a retirement plan with employer matching contributions, length-of-service bonuses, and opportunities for professional growth and advancement within the organization.
Utility Billing and Customer Solutions Specialist I
Utility Billing and Customer Solutions Specialist II
Accredited high school diploma OR possession of an acceptable equivalency diploma
Required
Required
Valid Florida driver’s license
Required
Required
American Red Cross CPR/First Aid Certificate
Required
Required
Training / Experience Requirements
Previous customer service preferred (utility experience preferred):
Demonstrated general office and computer skills.
Cash drawer, banking, or accounting experience preferred. Previous customer service required (utility experience preferred):
Customer service
Work orders
New meter installs
Register and meter change outs
Upload and download meters on a monthly basis
Analyze the meter exception reports
Disconnection/ Reconnection
Estimating usage
Residential Transfers of service
Residential Security Deposits / Refund requests
Processes e-lockbox payments, credit card payments and check verification
Adjustments
Assist with end of month tasks
Responsible duties
Customer service
Work orders
New meter installs
Register and meter change outs
Upload and download meters on a monthly basis
Analyze the meter exception reports
Disconnection/ Reconnection
Estimating usage
Residential Transfers of service
Residential Security Deposits / Refund requests
Processes e-lockbox payments, credit card payments and check verification
Adjustments
Assist with end of month tasksBilling
Penalties
Collections
Accounts Receivable
ACH
Estoppels
Commercial Transfer of Service
Commercial Security Deposits
ERC calculations
Journal Entries
Accounts payable
Meter inventory
Per Capita / Connections
Backflow Testing Notification
Assist with the monthly regulatory reports
Experience (years)
0-1
2-3
