Job Summary:
The Pool Attendant is responsible for supporting a clean, safe, organized, and welcoming pool
environment while providing courteous and professional service to guests. This role helps
uphold the property’s standards for cleanliness, safety awareness, and guest service by
maintaining pool facilities, stocking supplies, arranging seating areas, and proactively assisting
guests. Because the pool does not have lifeguards, the Pool Attendant is expected to remain
observant, communicate posted pool expectations in a professional manner, and promptly
escalate safety concerns, guest issues, or operational needs to the appropriate leader.
Primary Responsibilities
- Proactively greet and engage with guests in a warm, polished, and professional manner
while anticipating needs such as towels, seating, and general pool-area assistance.
- Monitor the pool deck and surrounding areas to ensure they remain clean, organized,
safe, and presentable throughout the shift.
- Communicate posted pool rules and safety expectations courteously. Do not engage in
conflict or attempt to resolve escalating situations independently. Notify the appropriate
leader, Security, or management immediately when assistance is needed.
- Maintain cleanliness of the pool deck, lounge areas, restrooms, walkways, and
surrounding pool facilities, including removing trash, wiping surfaces, collecting used
towels, straightening furniture, and keeping walkways clear and as dry as reasonably
possible.
- Set up, arrange, and maintain lounge chairs, tables, umbrellas, towels, signage, and other
pool amenities according to property standards.
- Distribute clean towels to guests and collect used towels throughout the day, ensuring used towels are placed in the proper collection area.
- Restock clean towels, towel bins, water stations or guest amenities, pool supplies, and
related items as assigned throughout the shift.
- Complete opening duties, including inspecting the pool deck, arranging furniture, stocking
towels and supplies, checking trash and restroom areas, confirming posted signage is
visible, and reporting any maintenance or safety concerns before the area opens to
guests.
- Complete closing duties, including collecting used towels, removing trash, returning
furniture and umbrellas to the proper setup, securing supplies and equipment,
documenting or communicating pass-on items, and reporting unresolved concerns to
leadership.
- Report maintenance issues, unsafe conditions, medical concerns, inclement weather
concerns, guest complaints, or operational needs to the appropriate leader immediately.
- Follow company policies, safety standards, weather procedures, and operational
guidelines at all times.
- Maintain a professional appearance and uphold the service standards of World Equestrian
Center and Columbus Hospitality Management.
- Support overall resort and hotel operations by assisting with related duties as assigned.
Qualifications
- High school diploma or equivalent preferred.
- Previous guest service, hospitality, recreation, pool, or resort experience preferred.
- Strong communication and interpersonal skills with the ability to interact professionally
with guests and team members.
- Ability to remain calm, professional, and service-fcused in a guest-facing environment.
- Ability to work independently, follow direction, and support team needs during busy
periods.
- Basic knowledge of cleanliness, safety awareness, and guest service practices preferred.
- Must be available to work weekends, holidays, and a flexible schedule based on business
needs.
Physical Requirements and Working Conditions
- Must be able to stand and walk for extended periods throughout the shift.
- Must be able to work outdoors for extended periods in Florida heat, humidity, sun
exposure, rain, and changing weather conditions.
- Must be able to lift, carry, push, or pull up to 25 pounds, including towels, supplies, trash,
and pool-area items.
- Must be able to bend, reach, stoop, and move throughout the pool deck, restrooms,
storage areas, lobby, spa, and operational areas as needed.
- Must be able to work around wet surfaces, outdoor elements, pool-area noise, cleaning
products, and regular guest and team interaction.
- Must be able to work in a fast-paced environment while maintaining a professional and
guest-focused demeanor.
Safety and Role Clarity
Pool Attendants are not lifeguards and are not expected to perform lifeguard duties. This
position supports safety awareness, cleanliness, guest communication, and prompt escalation
of concerns. Any emergency, unsafe condition, rule concern, or guest conflict must be reported
immediately.
