Top 4 Service desk support Jobs in Ocala, Fl

IT Help Desk Technician (Junior) – Hybrid, Ocala FL
Simply IT —Ocala, FL
- $18 - $24 an hour
- Full-time
- Hybrid work
- Background check
- No experience needed
- Windows
- Paid time off
- Flexible schedule
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6d
Desktop Administrator
Empath Health —Ocala, FL
- On call
- Computer Science
- Mid-level
- Office
- Continuing education credits
- Health insurance
IT Support Specialist I
Langley Health Services —Ocala, FL
- $18.50 an hour
- Email
- Computer science
- Computer Science
- Windows
- Paid holidays
- Disability insurance
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IT Help Desk Technician (Junior) – Hybrid, Ocala FL

Simply IT -
Ocala, FL

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Job Details

Permanent | Full-time
$18 - $24 an hour
6 days ago

Benefits

Paid time off
Flexible schedule

Qualifications

Wireless networking
Windows
Network infrastructure
VLAN
Driver's License
Email configuration (technical support)
Desktop (troubleshooting support)
Collaborative technology platforms
Microsoft Teams
SharePoint
Firewall Management
macOS
Network routing
Desktop administration
Mobile devices

Full Job Description

About Simply IT

Simply IT is a veteran-owned managed IT and cybersecurity services provider based in Ocala, Florida. We support small and mid-sized businesses across Marion and surrounding counties, with a focus on medical, dental, legal, accounting, veterinary, trades, and church clients. Our mission is to deliver enterprise-grade IT and cybersecurity to businesses that don't have an in-house IT department — with the personal touch of a local partner.

About the Role

We're hiring a Junior IT Help Desk Technician to serve as the first line of defense and support for our clients. You'll start by learning our internal systems, tools, and processes, and shadowing team members on client site visits to understand each customer's environment. Once onboarded, you'll handle remote support tickets, work through alert queues, perform system maintenance, and help continually improve the IT support and cybersecurity experience we deliver to every client. Expect regular dispatch to client sites for hands-on support, onboarding, and project work.

This is a hybrid role — primarily work-from-home with regular onsite dispatch across our service area.

What You'll Do

Serve as the first point of contact for client support requests via phone, email, and ticketing system
Triage, troubleshoot, and resolve Tier 1 issues remotely; escalate appropriately when needed
Work through system alerts, monitoring notifications, and proactive maintenance tickets
Shadow senior technicians on client visits during onboarding to learn each client's environment
Travel onsite to client locations for support calls, hardware installs, and IT projects
Assist with IT implementation projects (workstation deployments, network installs, migrations, etc.)
Document work clearly in our PSA/ticketing system and contribute to client knowledge bases
Help identify opportunities to improve client cybersecurity posture and overall IT experience
Maintain professional, courteous communication with clients at all times

Technical Environment You'll Work In

Endpoints: Windows and macOS computers; Android and Apple mobile devices and tablets
Cloud/Productivity: Microsoft 365 for identity, file sharing, email, and Teams collaboration
Networking: Wired and wireless networks, VLANs, routing, firewall policies, and VPNs
Servers: Some clients still run local Windows Server environments with on-prem Active Directory
Additional services we support: Business phone systems, security camera systems, AI for business solutions, cloud solutions, and keyless access control systems

Required Qualifications

1–3 years of IT support, help desk, or MSP experience
Solid working knowledge of Windows and macOS troubleshooting
Basic networking skills — able to troubleshoot wired/wireless issues, understand VLANs, routing, firewalls, and VPNs at a working level
Comfortable supporting Microsoft 365 end-user issues (email, OneDrive, Teams, SharePoint)
Professional written and verbal communication skills
Strong customer service mindset — patient, courteous, and clear with non-technical users
Valid Florida driver's license and reliable personal transportation
Must live in Marion County or an immediately adjacent county (Alachua, Lake, Citrus, or Levy). Applicants outside this area will not be considered.
Ability to pass a background check

Preferred Experience (Not Required)

Prior experience working at an MSP (Managed Service Provider)
Microsoft 365 admin experience: Exchange, SharePoint, Teams, OneDrive, and Entra ID (Azure AD)
Local Active Directory management on Windows Server
Experience with PSA/RMM platforms (SuperOps, ConnectWise, Datto, NinjaOne, etc.)
Familiarity with backup platforms, endpoint security, and email security tools
Exposure to VoIP phone systems, IP camera systems, or access control platforms

Preferred Certifications (Not Required)

CompTIA A+
CompTIA Network+
CompTIA Security+
Microsoft MS-900 (Microsoft 365 Fundamentals)
Microsoft MD-102 (Endpoint Administrator)
Microsoft AZ-900 (Azure Fundamentals)

What We Provide

Company-issued laptop, monitors, and mobile phone
Hands-on mentorship and cross-training across a wide MSP tech stack
Exposure to modern cybersecurity tools and practices in real client environments
Opportunities to grow into senior technician, project engineer, or specialty tracks

Schedule & Hours

Monday–Friday, standard business hours. No after-hours or on-call rotation at this time.

Veterans Encouraged to Apply

Simply IT is a proud veteran-owned business. U.S. military veterans are strongly encouraged to apply.

Simply IT is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Pay: $18.00 - $24.00 per hour

Benefits:

Flexible schedule
Paid time off

Work Location: Hybrid remote in Ocala, FL 34482

Quick Apply

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service desk support jobs in ocala, fl

IT Help Desk Technician (Junior) – Hybrid, Ocala FL

Desktop Administrator

IT Support Specialist I

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