Top 2 Application support analyst Jobs in Ocala Fl

Sr. Business Systems Analyst
EXZEO GROUP, INC —Ocala, FL
- Office
- SQL
- Analysis skills
- Disability insurance
- Dental insurance
3d

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Sr. Business Systems Analyst

EXZEO GROUP, INC
Ocala, FL

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Job Details

3 days ago

Benefits

Disability insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Casualty insurance experience
Requirements specification
Requirements design
Commercial insurance knowledge
Software implementation
SQL
Technical solutions implementation
User acceptance testing
Software documentation
Leading team collaboration initiatives
Digital project management boards
Agile software development
Managing projects
Application support
Analysis (software development lifecycle)
Defect tracking tools
Query management
Implementing IT solutions
Cross-functional communication

Full Job Description

JOB SUMMARY

In this role, the Senior Business Systems Analyst (Sr. BSA) collaborates with key stakeholders to identify solutions for complex business challenges and works closely with the Director of Product Solutions to ensure alignment between product strategy and corporate objectives. The Sr. BSA takes ownership of initiatives from initial discovery through implementation and post-release support.

The Sr. BSA is responsible for becoming a subject matter expert in assigned products and business processes, including maintaining a working knowledge of the Product Manual and related documentation, identifying and defining solutions, managing stakeholder expectations, and driving projects to successful completion.

Working closely with business stakeholders, customers, developers, QA analysts, and the Director of Product Solutions, the Sr. BSA leads discovery, requirements definition, solution design, testing, and implementation activities.

Success in this role requires strong analytical skills, independent decision-making, project leadership, and a willingness to take ownership of results from initial idea through successful implementation.

ESSENTIAL DUTIES & RESPONSIBILITIES

Work with Director of Product Solutions to align product strategy with corporate strategy
Lead the design and implementation of complex software projects and enhancements
Work closely with the key stakeholders and software developers to define and implement the software project
Be passionate about the user experience
Gather requirements and evaluate alternatives
Create detailed requirement specifications/use cases for the development team
Create and maintain comprehensive documentation for systems and processes
Facilitate and assist in User Acceptance Testing
Lead meetings, document notes, and ensure follow up of action items
Work closely with the Director of Product Solutions to prioritize development efforts based on business needs
Work with development and QA teams to meet project schedules
Follow up, investigate, troubleshoot and resolve production support incidents
Perform functionality demos to customers

REQUIRED SKILLS & EXPERIENCE

Strong critical thinking, analytical, and problem-solving skills
Clear, concise oral and written communication skills, including an ability to effectively communicate with both business and technical teams
Demonstrated ability to independently lead software initiatives from discovery and requirements gathering through implementation and post-production support
Ability to develop a deep understanding of assigned products, business processes, system capabilities, and related documentation, including product manuals.
Self-driven, and able to work independently, including ability to deliver on projects with incomplete data
Ability to work in a fast-paced, ambiguous and rapidly changing environment
Adept at multitasking and handling multiple projects simultaneously under strict deadlines
Independent project leadership experience preferred
Property & Casualty Insurance experience
Experience writing SQL Server queries required; Mongo queries preferred
Experience with User Acceptance Testing (UAT) methodologies and documentation
Familiar with Agile software development
Jira and Confluence (or equivalent software) experience

EDUCATION & TRAINING

Associate degree or equivalent education required; Bachelor degree preferred
2+ years’ experience in the Property & Casualty field required
7+ years’ Business Systems Analyst experience preferred

To foster Exzeo’s commitment to creating a collaborative work environment, remote workers will be required to report to a central office location for one week every quarter for collaboration, team building, and educational exercises.

Exzeo offers 100% employer-paid health, dental, vision, life, and disability insurance for employees, a flexible paid time off plan, a 401(k) match, and bonus potential.

Apply Now

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application support analyst jobs in ocala fl

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