Top 5 Guest service agent Jobs in Ocala Fl

Hotel Front Desk Agent - Guest Service Courtyard by Marriott Ocala (Fosse Hotel)
The Courtyard by Marriott Ocala —Ocala, FL
- Part-time
- Computer literacy
- Hotel
- Computer skills
- Paid training
- On-the-job training
Quick Apply
1d
Front Desk Agent, Night Audit (Part-Time & Full-Time)
Quality Inn & Suites —Ocala, FL
- $15.00 - $15.50 an hour
- Part-time
- Hotel
- Computer skills
- In-person
- Paid training
- Employee discount
Quick Apply
1d
Hotel Front Desk Agent: The Residence Inn by Marriott Ocala
Residence Inn by Marriott Ocala —Ocala, FL
- Weekends as needed
- Computer literacy
- Residential
- Hotel
- Paid training
- Health insurance
Quick Apply
Hotel Front Desk Clerk
Everhome Suites Ocala I-75 North —Ocala, FL
- $14 a year
- Hotel
- Communication skills
- Entry level
Quick Apply
Night Auditor
Townplace Suites, FL —The Villages, FL
- Weekends as needed
- English
- Mid-level
- Hotel
- 401(k)
- Employee discount
Quick Apply
4d

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Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.
3d
Hotel Front Desk Agent Full and Part-Time
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Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs…
Quick Apply

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guest service agent jobs near ocala fl

Hotel Front Desk Agent - Guest Service Courtyard by Marriott Ocala (Fosse Hotel)

The Courtyard by Marriott Ocala
Ocala, FL

Quick Apply

Job Details

Part-time | Full-time
1 day ago

Benefits

Paid training
On-the-job training
Employee discount

Qualifications

Computer operation
Guest relations
Upselling
Attention to detail

Full Job Description

About Us:

Marriott Hotels are dedicated to providing exceptional hospitality and creating unforgettable guest experiences. If you're passionate about guest service and want to be part of a dynamic team, we invite you to join us as a Front Desk Agent.

Position Overview:

As a Front Desk Associate, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service throughout their stay. You will play a crucial role in creating a positive and memorable experience for every guest, assisting them with their needs, and ensuring smooth internal operations.

Responsibilities

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify credit card data
Register guests collecting necessary information
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Inspect rooms and common areas, and enforce rules
Confirm group reservations and arrange personalized services
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Cross-train night audit
Work night audit upon request
Cross-train other departments including breakfast and laundry
Assist managers with daily duties
Support your team
Work to ensure every stay is a GREAT stay!

Qualifications:

Excellent communication and interpersonal skills.
Customer-focused with a passion for providing exceptional service.
Strong problem-solving abilities and attention to detail.
Organizational skills.
Desire to learn and grow.
Ability to work in a fast-paced environment.
Flexible schedule, ability to work holidays, nights and weekends.
Computer proficiency and experience with hotel management software is a plus.
Previous hotel front desk or customer service experience preferred.

Benefits:

Competitive pay.
Employee discounts on hotel stays within the brand.
Paid on-the-job training.
Ongoing training and development opportunities.
Opportunities for growth within the Hotel Industry.
Friendly and supportive team environment.

How to Apply:

If you are a dedicated individual with a passion for hospitality and a commitment to excellence, we want to hear from you! To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position.

Be part of a team that values exceptional service and guest satisfaction. We look forward to welcoming you to our family!

Work Location: In person

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Refine Your Search

guest service agent jobs in ocala fl

Hotel Front Desk Agent - Guest Service Courtyard by Marriott Ocala (Fosse Hotel)

Front Desk Agent, Night Audit (Part-Time & Full-Time)

Hotel Front Desk Agent: The Residence Inn by Marriott Ocala

Hotel Front Desk Clerk

Night Auditor

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