Top 53 Call center Jobs in Ocean City Md

Bilingual (English/Creole) Call Center Agent - $17/hour (#DQD)
Inktel Contact Center Solutions —Maryland
- From $17 an hour
- Full-time
- Remote
- English
- High school diploma or GED
- US work authorization
- Dental insurance
- 401(k)
Quick Apply
3d
Call Center Specialist
Luxury Bath Technologies —Ocean City, MD
- $15 - $30 an hour
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Opportunities for advancement
Quick Apply
Client Service Representative
VCA Animal Hospitals —Berlin, MD
- $16 - $20 an hour
- Weekends as needed
- 1 year
- Ability to stand for extended periods
- Entry level
- Paid holidays
- Health insurance
13d
Collections Specialist (Early Stage) - Hybrid
M&T Bank —Millsboro, DE
- $18.00 - $28.31 an hour
- Full-time
- Hybrid work
- Computer literacy
- Research
- High school diploma or GED
Telemarketer - State Farm Agent Team Member
Kim Benton - State Farm Agent —Millsboro, DE
- $15 - $22 an hour
- Part-time
- Office
- Communication skills
- Marketing
- Health insurance
- 401(k)
Quick Apply
Bankruptcy Collections Specialist III
M&T Bank —Millsboro, DE
- $20.55 - $34.25 an hour
- Full-time
- Hybrid work
- Word processing
- Mid-level
- Office
Remote Home Health Sales Agent
Slate Professional Resources, Inc. —United States
- $25 an hour
- Full-time
- Remote
- Mid-level
- Home Health
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Dispatcher/Emergency/Antarctica
PAE —United States
- $1,218 a week
- Full-time
- Background check
- Microsoft Outlook
- Heavy lifting
- Health insurance
- 401(k)
9d

More jobs to discover

Find similar jobs that you might be interested in.

Call Center Specialist
Luxury Bath Technologies —West Ocean City, MD
You will also handle incoming calls from potential customers responding to our advertising efforts. Answer inbound calls from potential customers.
$15 - $30 an hour
Quick Apply
Collections Specialist (Early Stage) - Hybrid
M&T Bank —Millsboro, DE
Make and receive a high volume of customer phone calls using automated dialing technology. Handle a variety of consumer products, including credit cards, auto…
$18.00 - $28.31 an hour

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Service Representative - Bilingual Preferred
Dawson —Columbus, OH
Answer high-volume inbound calls from individuals and families affected by disasters. Must pass lifetime criminal background and credit check (no current…
$23.39 an hour
4d
Bilingual Customer Service Representative
Dawson —Columbus, OH
Answer high-volume inbound calls from individuals and families affected by disasters. Must pass lifetime criminal background and credit check (no current…
$23.39 an hour
4d

Show more jobs in cities nearby

I want to receive the latest job alert for call center in ocean city md

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center jobs near ocean city md

Bilingual (English/Creole) Call Center Agent - $17/hour (#DQD)

Inktel Contact Center Solutions -
Maryland

Quick Apply

Job Details

Full-time
From $17 an hour
3 days ago

Benefits

Dental insurance
401(k)

Qualifications

Confidential information handling
Phone communication
Spreadsheets
English
High school diploma or GED
Haitian Creole
Computer skills
Telephone systems

Full Job Description

We are looking for compassionate Customer Service Agents for our August 31, 2026 supporting the Housing Choice Voucher program. This is a fully remote W2 opportunity to take incoming calls, working from home using your own computer equipment that meets the technical requirements outlined below.

You must be able to establish a designated workspace, free from noise and distractions, to handle incoming phone calls. We provide client support via PHONE assisting with client inquiries, troubleshooting and general support.

About the Role:

As a Call Center Representative supporting the HCD Housing Choice Voucher (HCV) Program, you serve as the primary point of contact for program participants, property owners, community partners, and individuals or families seeking affordable housing assistance. Your role is essential in ensuring that every caller receives accurate, timely, and compassionate support.

You will assist participants and property owners in navigating HCD’s online systems, accessing program information, and understanding required processes and program requirements. You will provide first-tier support using information available within these systems and help callers resolve common questions related to eligibility, required documentation, inspections, recertifications, and other core program functions.

When an issue cannot be resolved at the first tier, you will follow established escalation procedures and utilize the online tracking tool to ensure concerns are routed appropriately and addressed in a timely manner. You will verify key information, maintain accurate records, and communicate clearly and professionally using approved scripts, procedures, and compliance standards.

Your work plays a critical role in ensuring every caller receives consistent, high-quality customer service that reflects the mission, values, and commitment of HCD.

Start Date: 8/31/2026

Remote – W/2 Opportunity

Training/Production Pay: $17/hour

Training Schedule: Monday 8/31 – Friday 9/4, 9 AM - 6 PM EST
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM EST

Key Responsibilities:

Respond to calls related to the Housing Choice Voucher Program.
Provide courteous, professional, and compassionate customer service to program participants, landlords, applicants, and community partners.
Assist callers with navigating online portals and accessing program information and forms.
Answer routine questions regarding:
Eligibility and program requirements
Annual and interim recertifications
Inspections and inspection scheduling
Rent reasonableness and payment inquiries
Required documentation and deadlines
Briefings, appointments, and general program procedures
Review and verify caller information while maintaining confidentiality and data security standards.
Accurately document all customer interactions in the designated housing management and tracking systems.
Utilize approved scripts, knowledge base materials, and operational procedures to ensure consistent communication.
Identify issues requiring additional review and escalate concerns through established workflows and tracing systems.
Maintain productivity, quality assurance, and customer service performance standards.
Participate in ongoing training, quality calibration sessions, and operational meetings.

Required Qualifications:

High school diploma or equivalent; Associate’s degree preferred.
1+ years of experience in customer service, call centers, or government services support.
Bilingual fluency in English and Creole is essential for effective communication with diverse customers.
Strong verbal communication and active listening skills.
High attention to detail and ability to follow structured call flows and documentation processes.
Comfortable using call handling software, spreadsheets, and basic email platforms.
Ability to handle sensitive and personal information with integrity and discretion.

Desired Attributes:

Compassionate and patient demeanor.
Strong problem-solving and multitasking abilities.
Team player with a positive attitude.
Comfortable working in a fast-paced, structured environment.
Previous experience with government housing programs or similar social services is a major plus.

Training Provided:

Detailed orientation to program and system procedures.
Script training and mock call simulations.
CRM/call documentation system training.

Work at Home Technical Requirements:

*Macbooks and Chromebooks are NOT allowed, only Window-based computers are compatible*

TECHNOLOGY REQUIREMENTS:

Minimum PC Requirements

CPU Speed:

· Dual Core 1.2 GHz or better·

. Intel Core i3 or AMD Ryzen 3 or better

Hard Drive

· 40 GB or more of available space

· 100 GB or more of total space

Memory:

* 8 GB of RAM or better

Operating System:

· Windows 11 (Home or Pro)

. Two (2) available USB 2.0 or greater ports

Minimum Monitor and Accessory Requirements:

Dual Monitors

· 1280 x 1024 (SXGA) screen resolution

· 1920 x 1080 (Full HD or 1080p)

· One monitor and one laptop OR 2 monitors and a desktop

Minimum Internet Connectivity Requirements:

Standard Connection / Speed

· Must have Hard-wired connection (no wireless/WiFi)

· Minimum 45 Mpbs download speed / Minimum 10 Mpbs upload speed

· Internet connection must not be shared with more than 3 devices in the same location.

Pay: From $17.00 per hour

Benefits:

401(k)
Dental insurance

Experience:

Call Center: 1 year (Required)

Language:

Haitian Creole (Required)

Work Location: Remote

Quick Apply

Refine Your Search

call center jobs in ocean city md

Bilingual (English/Creole) Call Center Agent - $17/hour (#DQD)

Call Center Specialist

Client Service Representative

Collections Specialist (Early Stage) - Hybrid

Telemarketer - State Farm Agent Team Member

Bankruptcy Collections Specialist III

Remote Home Health Sales Agent

Dispatcher/Emergency/Antarctica

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for call center in ocean city md

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected