Top 14 Guest service agent Jobs in Ocean City Md

Reservation Agent
Princess Royale Hotel —Ocean City, MD
- $16 an hour
- 8 hour shift
- Mid-level
- Conflict management
- In-person
- Free parking
- Paid time off
Quick Apply
Guest Services Agent
Stonebridge —Ocean City, MD
- Weekends as needed
- Hotel
- Organizational skills
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
Front Desk - Courtyard by Marriott
The Harrison Group —Ocean City, MD
- $16 - $18 an hour
- Part-time
- Hotel
- Organizational skills
- Ability to stand for extended periods
- Dental insurance
- 401(k)
Quick Apply
1d
Guest Service Agent
TKO EMPLOYMENT SERVICES DELAWARE LLC —Ocean City, MD
- $17 - $19 an hour
- Weekends as needed
- Serving
- Hotel
- High school diploma or GED
- 401(k)
- 401(k) matching
Quick Apply
Night Auditor
Blue Water Hospitality —Ocean City, MD
- $18 an hour
- Seasonal
- Ability to walk for extended periods
- Computer literacy
- Basic math
- Paid holidays
Quick Apply
Guest Services Agent/Night Audit
Stonebridge —Fenwick Island, DE
- $17 - $20 an hour
- Weekends as needed
- Hotel
- Organizational skills
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
7d
Front Desk Agent
Sleep Inn —Salisbury, MD
- From $16 an hour
- Part-time
- Customer service
- Hotel
- Organizational skills
Quick Apply
2d
Guest Service Agent
Stonebridge —Ocean City, MD
- $18 an hour
- Part-time
- Hotel
- Organizational skills
- Computer skills
- Disability insurance
- Health insurance
Quick Apply

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Reservation Agent
Princess Royale Hotel —Ocean City, MD
Answer incoming calls, emails, and online inquiries in a timely and professional manner. This role is responsible for handling incoming reservation inquiries,…
$16 an hour
Quick Apply
Hotel Front Desk Clerk
The Burgundy Inn —Ocean City, MD
Track the status of visitors or visitors' guests. Manages and resolves all guest complaints in a professional and courteous manner.
$18 an hour
Quick Apply
1d

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Wagenbrenner Management Inc. —Columbus, OH
Leases apartment homes - greets prospective residents, determines their needs and preferences, professionally presents community and specific apartment homes…
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Front Desk Agent | Dublin Springhill Suites
Dublin Springhill Suites —Dublin, OH
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel…
$15 an hour
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Reservation Agent

Princess Royale Hotel
Ocean City, MD

Quick Apply

Job Details

Seasonal | Full-time
$16 an hour

Benefits

Free parking
Paid time off
Food provided

Qualifications

Customer communication
Teamwork
Resort experience
Guest relations
Attention to detail
Conflict management

Full Job Description

Title: Reservation Agent

Location: On Site

FLSA: Non-Exempt

Status: Part-Time

Schedule: 2:00PM - 10:00PM

Pay Range: $16.00/hr

Reports To: Reservation Manager

Job Summary:

The Reservation Agent serves as the first point of contact for guests planning their stay at the Princess Royale Oceanfront Resort and the Princess Bayside Beach Hotel. This role is responsible for handling incoming reservation inquiries, accurately booking accommodations on Room Master, and delivering exceptional customer service that reflects the resort’s commitment to hospitality excellence. The ideal candidate is detail-oriented, personable, and driven to maximize occupancy and guest satisfaction.

Responsibilities:

· Answer incoming calls, emails, and online inquiries in a timely and professional manner

· Book, modify, and cancel guest reservations using the property management system Room Master

· Provide detailed information about room types, rates, packages, amenities, and resort services

· Upsell room upgrades, packages, and special promotions to maximize revenue

· Ensure all reservation details are accurate, including guest preferences and special requests

· Maintain knowledge of current rates, availability, and seasonal promotions

· Coordinate with Front Desk, Housekeeping, and Sales teams to ensure seamless guest experiences

· Process deposits and payments in accordance with company policies

· Handle guest concerns or special requests with professionalism and care

· Maintain confidentiality of guest and company information

· Assist with group bookings and special events as needed

Other Duties:

This job description is not designed to be an exhaustive list of duties, responsibilities, and activities required of the candidate for this position. Required duties, responsibilities, and activities may change at any time with or without notice.

Education/Experience/Skills:

· Two (2) + years’ experience in a reservation agent or concierge role, particularly in a full-service resort or hotel setting

· Experience using Opera PMS, Room Master, or any similar Property Management System

· Customer-focused mindset with a positive and professional demeanor

· Strong sales and upselling abilities

· Problem-solving and conflict resolution skills

· Dependability and accountability

· Team-oriented with the ability to work independently

Work Environment:

· Indoor, with long periods of sedentary work in a sitting position

· Extended period of using a computer and phone

· Day Shift

· Night Shift

· 8-hour shifts

· Weekends and holidays

· Customer facing

Equal Opportunity & Americans with Disabilities Act (ADA) Statements:

The Princess Royale Oceanfront Resort is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.

Consistent with the Americans with Disabilities Act (ADA), it is policy to provide reasonable accommodation when requested by a qualified applicant, candidate, or employee with a disability, unless such accommodation would cause an undue hardship.

Pay: $16.00 per hour

Benefits:

Food provided
Free parking
Paid time off

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in ocean city md

Reservation Agent

Guest Services Agent

Front Desk - Courtyard by Marriott

Guest Service Agent

Night Auditor

Guest Services Agent/Night Audit

Front Desk Agent

Guest Service Agent

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