Director, Talent & Performance Management
About KBS
Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.
If this sounds like you, then why wait, APPLY TODAY!!
Position Summary
The Director of Talent Management directs the organizational development function of the organization and develops processes and programs designed to encourage strategic change and transformation.
Essential Duties and Responsibilities
Job responsibilities include but are not limited to:
- Develops, implements and directs talent programs, policies and procedures to improve employee retention, engagement and participation.
- Establishes and manages performance management end-to-end process and reward / compensation review.
- Confers with people business partners, senior leaders and managers to guide and assist them in talent matters.
- Creates talent tools, resources, training and materials, such as onboarding content and performance management communications.
- Informs leaders, managers of training and career development opportunities, succession planning and internal transfers that are available for their teams.
- Defines operational metrics for organizational vitality – promotions, succession, change agility.
- Ensures the creation and completion of employee development programs for key talent. Monitors external trends which could impact talent.
- Develops and validates tools meant to measure employee productivity, performance, or engagement.
- Oversees the development of innovative solutions to performance issues or competency gaps and monitors program progress to completion.
- Leads the annual performance and talent review process.
- Develop / Enhance processes for increased operational efficiencies and determines utilization of technology / AI to scale.
Additional Duties and Responsibilities
As required by management
Knowledge, Skills and Competencies
Knowledge:
- Workday experience – performance and talent modules
- Facilities, Janitorial, building and / or landscaping service industry a plus
- Fair employment and other Federal, State and Local employment laws
Skills
- Management experience
- Ability to influence others
- Strong written and verbal communication
- Facilitation skills
- Ability to synthesize information into meaningful action
- Analytical
- Experience in developing and executing development strategies in a high-volume, remote workforce organization
- Established ability to manage multiple, complex projects simultaneously in a spontaneous, fast- paced environment, with excellent orientation to the details
- Ability to work with all levels of organization
- DiSC certification a bonus
Competencies
- Integrity: Ability to gain and maintain trust and confidence
- Adaptable and resourceful
- Business Acumen
- Interpersonal savvy
- Action oriented
- Agile learner
Educational Qualifications/Job Experience Requirements
Experience
- 6+ years talent or employee development experience, with at least 3 years in retail, hospitality, or multi-unit organization (preferred)
Education
- Bachelor's degree or equivalent experience
Working Conditions/Physical Requirements Schedule:
- Regular weekly schedule; may be required to work weekends or holidays
The working conditions and physical environments described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical requirements:
- Extended periods of work seated at a desk; repetitive hand motions; prolonged use of computer; occasionally lift and carry up to 25 lbs.
- Ability to speak clearly (use of voice)
- Vision requirements include close vision, distance vision, moderate peripheral vision, depth perception and ability to adjust focus
Environment:
- Office environment generally mild to moderate conditions including varying temperatures and noise levels conducive to a busy workplace and office equipment
- Lighting varies based on building requirements and may be adjusted within reason
- Time constraints and related pressures to complete work are high
Travel: <25%
KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
