Top 263 senior client specialist Jobs in ocoee, fl

Director of Managed IT Services
Blacktip —Altamonte Springs, FL
- $110,000 - $140,000 a year
- Full-time
- Azure
- Bachelor of Science
- Office
- Relocation assistance
- Health insurance
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Sr. Marketing Specialist | Part Time
Vaco by Highspring —Maitland, FL
- $25 - $30 an hour
- Part-time
- Mid-level
- 3 years
- In-person
- Health insurance
- Dental insurance
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Project Controls Specialist (Estimator)
Brooksource —Maitland, FL
- $37 - $50 an hour
- Contract
- Hybrid work
- Civil engineering
- Microsoft Excel
- Mid-level
- Health savings account
- Paid holidays
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Senior Project Controls Specialist
Brooksource —Maitland, FL
- $100,000 - $125,000 a year
- Full-time
- Microsoft Excel
- 5 years
- Data analysis skills
- Health savings account
- Paid holidays
Quick Apply
Senior Specialist, Client Operations
BNY —Lake Mary, FL
- Full-time
- Office
- Business development
- Bachelor's degree
3d
Senior Specialist, Fund/Client Accounting
BNY —Lake Mary, FL
- Full-time
- Office
- Bachelor's degree
- GAAP
3d
Senior Specialist, Fund/Client Accounting
BNY —Lake Mary, FL
- Full-time
- Office
- Bachelor's degree
- GAAP
3d
Exchange Traded Funds - Senior Specialist, Fund/Client Accounting
BNY —Lake Mary, FL
- Full-time
- Office
- Bachelor's degree
- Continuous improvement
3d
Exchange Traded Funds - Senior Specialist, Fund/Client Accounting
BNY —Lake Mary, FL
- Full-time
- Office
- Bachelor's degree
- Continuous improvement
3d
BAS Technician/Programmer
Leoforce —Orlando, FL
- $65,000 - $85,000 a year
- Clean driving record
- Senior level
- Fuel card
- Paid holidays
Quick Apply
3d
Exchange Traded Funds - Senior Specialist, Fund/Client Accounting
BNY —Lake Mary, FL
- Full-time
- Office
- Bachelor's degree
- Continuous improvement
3d
Sr. Manager Salesforce Engineering
MVW Headquarters —Orlando, FL
- Full-time
- Customer service
- Analysis skills
- Bachelor's degree
4d
Senior Specialist, Client Operations
BNY —Lake Mary, FL
- Full-time
- Office
- Business development
- Bachelor's degree
3d
Manager/Senior Manager - Tax, Integrated Partnership Solutions
KPMG —Orlando, FL
- Full-time
- Management
- CPA
- 5 years
- Disability insurance
- Health insurance
5d
Senior Specialist, Client Operations
BNY —Lake Mary, FL
- Full-time
- Office
- Business development
- Bachelor's degree
3d
Senior Manager, Business Tax Services - Private Clients
KPMG —Orlando, FL
- Full-time
- CPA
- 8 years
- Bachelor's degree
- Disability insurance
- Health insurance
5d
Senior Manager, Mutual Fund Tax
KPMG —Orlando, FL
- Full-time
- CPA
- Office
- 8 years
- Disability insurance
- Health insurance
5d
Senior Solutions Architect (RapidScale)
Cox Communications —Florida
- $129,400 - $194,000 a year
- Full-time
- Azure
- Bachelor of Science
- DevOps
- Paid jury duty
- Paid holidays
Community Management Specialist
321 the Agency —Orlando, FL
- $40,000 - $65,000 a year
- 8 hour shift
- Remote
- Marketing
- Research
- Bachelor's degree
- Paid parental leave
- Paid holidays
Quick Apply
Sr Mgr - Marketing Communications
Matthews International Corporation —Apopka, FL
- Microsoft Outlook
- Marketing
- 5 years
3d

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senior client specialist jobs near ocoee, fl

Director of Managed IT Services

Blacktip -
Altamonte Springs, FL

Quick Apply

Job Details

Full-time
$110,000 - $140,000 a year

Benefits

Relocation assistance
Health insurance
401(k)
Paid time off
Professional development assistance

Qualifications

Endpoint Security
Managing technical support teams
Strategic management
Teamwork
Customer relationship building
Team leadership
macOS support
Cloud security management
Public Cloud
Windows
Managing clients in a customer support role
Bachelor's degree
Technology management
Customer relationship management
Regulatory Frameworks (Architecture security)
macOS administration
macOS
UEM
IT
Agile software development
Windows support
Microsoft 365 support
Windows Server administration
Agile planning
Senior leadership
Managing tech infrastructure teams

Full Job Description

Onsite – Altamonte Springs, FL

As a Microsoft Modern Work & Security partner, Blacktip delivers managed services, strategic business consulting, and project-based solutions across Microsoft 365, Windows, macOS, cybersecurity, and networking applying an Agile-based framework.

Are you a Senior Systems Engineer who is good with people and ready to move to the next level? The Director of Managed IT Services is a senior leadership role responsible for ensuring exceptional technical service delivery, client satisfaction, and long-term client success. This role is responsible for managing an agile team of technical support specialist and systems engineers supporting the full stack of M365 Cloud applications, Meraki networking equipment, and other supporting applications.

Key Responsibilities

Service Delivery & Operational Excellence

Oversee day-to-day client service delivery across:
Microsoft Modern Work (Microsoft 365, Teams, SharePoint, Copilot, Intune, Purview)
Windows Server and hybrid/cloud infrastructure
Endpoint (mobile, macOS, Windows) management and support
Security (identity, endpoint, email, zero trust, compliance)
Networking (firewalls, switches, wireless, connectivity)
Frontline/Technical support
Manage technical team to ensure SLAs, KPIs, and service standards are met
Translate technical initiatives into clear business cases and ROI-driven recommendations
Ensure client environments follow best practices in security, compliance, and risk management
Support new service offerings and go-to-market initiatives
Lead, coach, and develop the technical services team, setting performance goals, mentoring staff, and ensuring high service standards.
Drive consistency, documentation, and process maturity across client engagements
Promote Microsoft security frameworks and modern IT governance models
Track KPIs for client satisfaction, team productivity, and service effectiveness; report regularly to senior leadership.
Support incident response, client communications, and post-incident reviews when necessary

Client Strategy & Relationship Management

Understand client business goals, challenges, and growth plans to align IT strategy accordingly
Ensure client satisfaction, retention, and advocacy
Foster a client-first culture focused on accountability, communication, and outcomes
Gather, analyze, and act on client feedback to inform service improvements and product development.
Develop and execute client service strategies to secure retention, drive upsell, and support revenue growth.

Required Qualifications

A Bachelor of Arts or Bachelor of Science degree in a complementary science required.
8+ years of experience in IT services, managed services, or technology consulting
3+ years in a leadership role managing client relationships and service delivery teams
Recent hands on experience with Microsoft 365, Modern Work, and Security solutions including Intune, Defender, and Purview
Windows Server environments (on-prem, hybrid, cloud-integrated)
macOS support and management in business environments
Cybersecurity principles, frameworks, and managed security services
Networking fundamentals and managed network services
Proven ability to translate technical concepts into business value
Experience working in or with a Microsoft partner ecosystem strongly preferred
Microsoft certifications (Modern Work, Security, Azure, or related)
Experience with Agile / Scrum collaboration models
Executive-level communication and presentation skills
Strategic thinker with strong operational follow-through
High emotional intelligence and client empathy
Comfortable balancing client advocacy with business objectives
Data-driven, organized, and process-oriented
Collaborative leader who thrives in a fast-paced, service-focused environment

Pay: $110,000.00 - $140,000.00 per year

Benefits:

401(k)
Health insurance
Paid time off
Professional development assistance
Relocation assistance

Education:

Bachelor's (Required)

Experience:

IT services, managed services, or technology consulting: 8 years (Required)
management: 3 years (Preferred)

Work Location: In person

Quick Apply

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