Top 13 technical support analyst Jobs in ocoee, fl

Desktop Support Analyst
Cognizant —Orlando, FL
- Weekends as needed
- Hybrid work
- Customer service
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Sr. IT Analyst Service and Support
Fresh Express —Windermere, FL
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Field IT Support Analyst (75% Travel)
Martin Brower —Orlando, FL
- $70,000 - $87,500 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
TECHNOLOGY SERVICE ANALYST
Milner Technologies Inc —Orlando, FL
- Weekends as needed
- Mid-level
- Office
- Windows
Quick Apply
11d
Technical Support Analyst
Eola Technology Partners —Orlando, FL
- Full-time
- Background check
- Google Workspace
- Computer science
- Opportunities for advancement
Quick Apply
Configuration Support Analyst – Support Services
Oracle —Orlando, FL
- Full-time
- Mid-level
- Office
- SQL
Technical Support Analyst II
ADP —Maitland, FL
- $19.33 - $39.23 an hour
- Full-time
- Spanish
- Microsoft Access
- English
- Wellness program
- Disability insurance
8d
Voice Analyst (Telecom Support)
Nemours —Orlando, FL
- Full-time
- Computer science
- Computer Science
- Mid-level
Analyst, Enterprise Service Desk
ABACUS —Orlando, FL
- On call
- Mid-level
- Associate's degree
- 2 years
Quick Apply
Sr. Analyst, Enterprise Service Desk
ABACUS —Orlando, FL
- On call
- System design
- Mid-level
- SQL
Quick Apply

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technical support analyst jobs near ocoee, fl

Desktop Support Analyst

Cognizant -
Orlando, FL

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Job Details

Full-time

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
Life insurance

Qualifications

Desktop computer repair
Mobile device support
Laptop (troubleshooting support)
Direct client contact
Computer hardware
Desktop (troubleshooting support)
Virtualization
Remote access software
Desktop applications
Networking equipment (troubleshooting support)
Desktop administration
Server hardware support
Active Directory management
Mobile devices

Full Job Description

Role: Desktop Support Analyst
Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
We are seeking a Deskside Support Analyst for provide direct assistance to end users in troubleshooting and resolving hardware and software issues

About Cognizant’s CIS Practice:
Cognizant’s CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.

In this role, you will:
Providing direct assistance to end users in troubleshooting and resolving hardware and software issues.
Assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
Level 2 onsite support for complex customer issues and ability to support Tier 1 VIPs
Lead deployment of software releases, system upgrades and patches on end user devices
Accountable for procurement and Asset management of end user devices
Leading customer relocations and departmental infrastructure build out
Analyze the symptoms of the problem to properly identify the cause of the issue in order to determine a solution
Triage issues such as physical layers, usernames and passwords
Uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus
Perform onsite installations or replacements of various hardware components and software repair
Perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solution

What you’ll need to succeed (required skills):
3 to 5 years of experience as a Desktop Support Analyst.
Strong technical knowledge of desktop operating systems and software applications.
Experience providing deskside support to end-users in a corporate environment with familiarity with remote access tools and techniques
Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
Experience working with Active Directory and other directory services.
Ability to manage multiple priorities and work effectively under pressure.
Willingness to work flexible hours, including evenings and weekends, as required.
Please note that this role involves client interaction, and maintaining a professional appearance is a crucial part of the job
Candidates are expected to adhere to a business professional dress code
Good Expertise to provide Hands and Feet support for Server, Storage, Backup and Network equipment , IPT endpoints Virtual Endpoint Support Win 7, Win 10, HSD.
At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways! We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you an outstanding applicant and help us see how you'd be helpful to this role.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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Refine Your Search

technical support analyst jobs in ocoee, fl

Desktop Support Analyst

Sr. IT Analyst Service and Support

Field IT Support Analyst (75% Travel)

TECHNOLOGY SERVICE ANALYST

Technical Support Analyst

Configuration Support Analyst – Support Services

Technical Support Analyst II

Voice Analyst (Telecom Support)

Analyst, Enterprise Service Desk

Sr. Analyst, Enterprise Service Desk

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