Top 15 Desktop support team leader Jobs in Ocoee Fl

IT Support Specialist
Tavistock US —Orlando, FL
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Technical Support Specialist
LENSAR, Inc. —Orlando, FL
- Weekends as needed
- Surgery
- Hospital
- Engineering
- Employee stock purchase plan
- Paid holidays
15h
Data Operations Analyst II
Brightstar Lottery —Orlando, FL
- $40,887 - $115,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Dental insurance
14d
Systems Solutions & Adoption Lead
Moffatt & Nichol —Lake Mary, FL
- Full-time
- Background check
- Computer science
- 7 years
- Wellness program
- Health savings account
Quick Apply
Bilingual Onsite Technical Specialist & Sales Representative
Asurion —Orlando, FL
- $23 an hour
- Full-time
- Spanish
- Computer literacy
- English
- Paid training
- Health insurance
Network Operations Center Supervisor - Overnight
Summit Broadband —Orlando, FL
- $60,000 - $70,000 a year
- Overnight shift
- Bachelor of Science
- Mid-level
- 8 years
Bilingual Onsite Technical Support & Sales Representative
Asurion —Orlando, FL
- $20 - $32 an hour
- 8 hour shift
- Spanish
- Computer literacy
- English
- Paid training
- Health insurance
Bilingual Client Svc & Product Supt Specialist/Technical Support
ADP —Maitland, FL
- Full-time
- Hybrid work
- Spanish
- English
- Mid-level
- Paid time off
- Benefits from day one
National Intake Trainer (Acute)
KabaFusion —Orlando, FL
- Full-time
- Microsoft Outlook
- 5 years
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Automation Controls, Customer Support
Rockwell Automation —Orlando, FL
- Weekends as needed
- Hybrid work
- Mid-level
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
Sr. IT Technician
SkyWater Technology Foundry, Inc. —Kissimmee, FL
- $24.39 - $36.58 an hour
- Weekends as needed
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
Software Installation Engineer - Southern US - TRAVEL
Siemens Healthineers —Orlando, FL
- $58,240 - $80,080 a year
- Weekends as needed
- English
- Mid-level
- Driver's License
Quick Apply
10d

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An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender,…
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IT Support Specialist

Tavistock US
Orlando, FL

Quick Apply

Job Details

Full-time

Qualifications

Endpoint Security
Microsoft Outlook
Wireless networking
Laptop (troubleshooting support)
Windows
VLAN
Driver's License
Internal employee customer service
Productivity software support
Desktop (troubleshooting support)
Customer support ticket management
WAN
macOS administration
Mobile device management
Microsoft Teams
SharePoint
macOS
Voice over internet protocol (VoIP) configuration
Telephone systems
Ticketing system technical support

Full Job Description

Description:

About Tavistock US

Tavistock US is the shared services platform supporting a diverse portfolio of businesses across hospitality, real estate development, investments, and corporate operations. Headquartered in the innovative Lake Nona community in Orlando, Florida, our teams provide strategic and operational support to a growing collection of award-winning restaurants, hotels, commercial developments, and master-planned communities.

Driven by a commitment to excellence, innovation, and exceptional experiences, Tavistock US partners closely with business leaders across the organization to deliver technology, finance, human resources, marketing, legal, and operational services that enable our businesses to thrive. Whether supporting a Michelin-recognized restaurant, a luxury hospitality destination, or one of the nation’s premier master-planned communities, our employees play a meaningful role in shaping experiences that have lasting impact.

Learn more about Tavistock US Here

TITLE: IT Support Specialist (Tier 1)

REPORTS TO: Senior IT Manager

PAY STATUS: Hourly/Non-Exempt

SUMMARY: The Tavistock US is seeking a highly motivated and detail-oriented IT Support Specialist to join our dynamic technology team. This position plays a key role in supporting and maintaining our Microsoft, Cisco, and Fortinet-based infrastructure, ensuring optimal performance and reliability across all systems. The successful candidate will provide responsive, professional technical support to both internal and external users, assist in implementing IT improvements, and help manage infrastructure, networking, and security initiatives.

The ideal candidate is experienced in Windows and macOS operating systems, Microsoft 365, basic Active Directory/Entra ID support, and network troubleshooting, with a strong customer service orientation and the ability to manage multiple priorities effectively. This role requires strong documentation skills, sound judgment when escalating issues, and collaboration with internal staff and external vendors.

Key Responsibilities:

Deliver tier 1 support for users across Windows 11, macOS, and Microsoft Office 365 platforms.
Diagnose and resolve hardware and desktop software issues in a timely manner.
Provide on-site and remote support to offsite locations, including troubleshooting workstations, applications, and network connectivity.
Configure, install, upgrade, and maintain desktop and laptop systems (Dell, Microsoft Surface, Apple).
Deploy and set up user workstations, including monitor configuration and peripheral setup, to meet end-user requirements.
Administer Active Directory, including user accounts, security groups, and access permissions.
Deploy and support VOIP phone systems and associated hardware.
Manage and document all support tickets in the department’s helpdesk system, ensuring timely follow-up and resolution tracking.
Create and maintain technical documentation for processes, systems, and newly implemented technologies.
Participate in after-hours and on-call support rotations as needed.
Perform other related duties and special projects as assigned by leadership.

Requirements:

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:·

Associate degree or equivalent experience; Bachelor’s degree in Information Technology or related field preferred.
CompTIA A+ and Network+ certifications preferred.· 1–3 years of help desk or desktop support experience.
Hands-on experience supporting Windows and Apple desktop systems.
Experience with ticketing systems and remote support tools (RMM/MDM).
Proficient with supporting Microsoft 365 applications (Teams, SharePoint, OneDrive, Outlook).
Strong working knowledge of LAN/WAN environments, TCP/IP, VLANs, wireless networking, and VoIP technologies.
Familiarity with IT security principles, including endpoint protection and user access control.
Experience supporting point-of-sales (POS) systems is a plus.
Strong organizational and problem-solving skills with a customer-first attitude.
Excellent verbal and written communication skills; ability to communicate effectively with non-technical users.
Ability to work independently, manage multiple tasks, and meet deadlines in a fast-paced environment.
This is a full-time, in-office position requiring on-premises work Monday through Friday; remote work is not available.
The position also includes participation in after-hours response for critical issues as needed.
Valid driver’s license and reliable transportation for travel to local office locations.

Physical requirements:

Ability to sit for extended periods while working at a computer.
Must be able to lift and move equipment weighing up to 50 pounds.
Ability to follow verbal and written instructions and complete tasks with minimal supervision.

This job description in no way states or implies that these are the only duties to be performed by this position. The employee will be required to follow any other instructions and to perform any other duty requested by the supervisor.

Quick Apply

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