Top 216 Customer care manager Jobs in Odenton, Md

Sales & Customer Engagement Manager - HARGROVE
Encore Global —Lanham-Seabrook, MD
- $93,065 - $120,984 a year
- Full-time
- Mid-level
- 3 years
- Business development
Manager, Customer Experience
WSSC Water —Laurel, MD
- $111,298 - $189,507 a year
- Full-time
- 5 years
- Office
- Residential
Sr. Manager, Customer Care (Call Center)
WSSC Water —Laurel, MD
- $139,786 - $238,014 a year
- Full-time
- Writing skills
- Residential
- Presentation skills
4d
Customer Care Manager -- Service
Comcast Corporation —Laurel, MD
- $71,932.48 - $107,898.72 a year
- Full-time
- Residential
- Bachelor's degree
- Senior level
- Paid time off
5d
Customer Support Manager
Kalibri Labs —Washington, DC
- $95,000 - $110,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Medisolv Inc —Clarksville, MD
- Full-time
- Remote
- Background check
- US work authorization
- Senior level
Quick Apply
1d
Customer Care Manager
Mettler Toledo —Columbia, MD
- $89,000 - $105,000 a year
- Computer literacy
- Office
- 3 years
- Disability insurance
- Health insurance
Customer Service Account Manager
Eaton —Beltsville, MD
- $79,000 - $116,000 a year
- Hybrid work
- Background check
- Computer literacy
- Mid-level
- Retirement plan
Client Advocate I
CVS Health —Annapolis, MD
- $43,888 - $102,081 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Administrative experience
- Health insurance
- Dental insurance
1d
Operation Administration Support Specialist – Federal Client
The Concourse Group LLC —Columbia, MD
- $39.97 - $40.50 an hour
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Administrative experience
- Health savings account
- Paid holidays
Quick Apply
1d
Customer Operations Manager
Hertz —Hanover, MD
- $55,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health insurance
Administrative Specialist - Federal Client
The Concourse Group LLC —Columbia, MD
- $39.97 - $40.50 an hour
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
1d
Client Manager
Air Sea Packing Group —Landover, MD
- $50 - $55 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Customer Success Manager - Secret Clearance – Fort Meade (Hybrid)
General Dynamics Information Technology —Fort Meade, MD
- $107,744 - $126,500 a year
- Hybrid work
- Up to 50% travel
- Mid-level
- Bachelor's degree
- Paid time off
- 401(k) matching
Customer Success Manager (PR & Communications)
Hire Hangar —Columbia, MD
- $70,000 - $90,000 a year
- Contract
- Remote
- Google Workspace
- Mid-level
- Presentation skills
Quick Apply
Assistant Store Manager - Customer Experience
PetSmart —Hanover, MD
- $27.78 - $46.34 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- 3 years
- Health insurance
- Tuition reimbursement
Senior Customer Success Manager (Remote - MD)
Nodes & Links —Annapolis, MD
- $140,000 - $155,000 a year
- Full-time
- Remote
- 5 years
- Construction experience
- Senior level
- Health insurance
- 401(k)
Customer Success Manager - Secret Clearance – Fort Meade (On-site)
General Dynamics Information Technology —Fort Meade, MD
- $107,744 - $126,500 a year
- Mid-level
- Bachelor's degree
- Travel
- Paid time off
- 401(k) matching
Customer Success Manager (Public Sector)
ZeroFox —Baltimore, MD
- $85,000 - $100,000 a year
- Full-time
- Remote
- 3 years
- Analysis skills
- Travel
- Health insurance
- 401(k)
Quick Apply
Client Relationship Manager - DC
FusionTek —Washington, DC
- $85,000 - $100,000 a year
- Full-time
- Hybrid work
- Azure
- Mid-level
- AWS
- Paid holidays
- Health insurance
Quick Apply

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Sales & Customer Engagement Manager - HARGROVE

Encore Global -
Lanham-Seabrook, MD

Apply Now

Job Details

Full-time
$93,065 - $120,984 a year

Qualifications

Customer relationship building
Phone communication
Client rapport building
Presentations for conferences or internal meetings
Networking through cold outreach
In-person customer service
Client database systems
Customer engagement
Desktop applications
Initial Contact (sales skills)
Prospecting
Client acquisition
CRM system proficiency
Productivity software
Sending lead generation communications
Customer interaction during outreach
Sales follow-up
Client interaction via phone calls

Full Job Description

Position Overview

The Sales & Customer Engagement Manager is responsible for identifying, sourcing, and securing business across the full end-to-end range of products and services Hargrove as an organization can deliver with direct focus on event opportunities. This position may be focused on one specific sector or region. The Customer Engagement Manager will be expected to take clients through the entire sales process, from outreach, consulting, RFP process to close. The Customer Engagement Manager will report to the GSO Sales Leader.

Key Job Responsibilities

Business Development

Proactively pursue net new business opportunities and follow up on assigned event leads from marketing campaigns, new solution offerings and industry relations efforts.
Build strategies and customer pursuit plans that include contacting prospective clients to conduct an end-to-end event solution.
Manage demonstrations to introduce Hargrove, Hargrove's approach, and solutions as relevant to each contact.
Develop relationships with multiple stakeholders in designated key accounts to include meeting planners, business unit directors, and sourcing teams to target events using personal networks, contacts from industry relations activities, and unassigned contacts.
Understand customer’s needs and goals to create an event experience that best aligns Hargrove resources and solutions, while driving customer awareness and adoption.
Identify and develop additional event leads via targeted prospecting.
Manage quotes, proposals, pitches, and RFPs through the sales process and in partnership with other departments, from lead to WIN.
Advocate for Hargrove solutions in the industry, through speaking, networking, or attending events as needed.
Actively network and generate new contacts, making valuable introductions to Hargrove while also working the existing database to ensure customers are shown the maximum partnership value.

Event/Account Management

Oversee the sales process for identified opportunities and key account assignments.
Act as the liaison between customer and the production teams to ensure conversion and overall customer satisfaction.
Ensure compliance and consistent execution of any customer agreements across Hargrove’s executing divisions.
Maintain timely and consistent customer scope and reporting via Compass and Navigator, through the transition to the assigned execution team for the delivery, while you maintain the internal/external communication of key requirements.

Revenue Management

Meet and exceed monthly and quarterly revenue quotas.
Actively manage event pipeline while evaluating opportunities to engage in other areas of Hargrove business including core audio visual services, power, rigging, HSIA, creative services, and all offerings Encore provides to clients.

Sales, Operational and Technical Support

Effectively communicate the customer’s needs internally across multiple departments.
Liaise with internal resources to convey requirements, budget expectations, and timelines.
Work closely with Hargrove internal contacts to realize account objectives and act on resolving customer experience and internal issues.
Monitor and maintain accurate and timely Compass (CRM) Account and Contact data entry, billing records, show evaluations, customer surveys and any other information on assigned accounts requested by management in accordance with policies and procedures.
Maintain latest solutions knowledge through regular training and development opportunities via EncoreU or other training opportunities as they are presented.

Job Qualifications

Bachelor’s Degree or equivalent
3+ Years’ experience in Sales
Seasoned Sales Professional with a go get/hunter sales mindset
Ability to generate leads through lead follow up, lead generation through calling, sales blitz programs research, and networking.
Experience in shifting focus and the vision to adapt as needed with changes in the business
Existing non-preferred/strategic account relationships preferred
Experience in building relationships and rapport with customers, understanding how to work with accounts until a need is uncovered
Experience working within a team environment to over-deliver on desired results
Experience providing a high-level of customer service and having a “yes” approach to finding solutions
Experience in creating and delivering compelling high-level presentations to a variety of key stakeholders
Excellent computer skills including all Microsoft Office applications
Experience with the use of customer relationship database
Strong written and oral communication skills needed to draft sales presentations, and effectively solicit business via phone and face to face customer contact, as well as through tradeshow and industry events
Excellent organizational skills and the ability to manage multiple projects/activities at the same time
In depth understanding of the meetings industry
Desire and ability to travel within the United States or abroad

Competencies

This section consists of the Competency Group Number that is assigned to the job. Each job at Encore is tied to one of six competency groups. The Competency Group will be determined based on the roles and responsibilities that are required for that job title.

Competency Group = 2

Deliver World Class Service

Hospitality
Ownership

Do The Right Thing

Demonstrates Self-Awareness

Drive Results

Ensures Accountability

See The Big Picture

Decision Quality
Manages Complexity

Value People

Collaborates

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link: (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

#LI-JA1

#INDSALES

Salary Pay Range: $93,065.00 - $120,984.00

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.

We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.

Apply Now

Refine Your Search

customer care manager jobs in odenton, md

Sales & Customer Engagement Manager - HARGROVE

Manager, Customer Experience

Sr. Manager, Customer Care (Call Center)

Customer Care Manager -- Service

Customer Support Manager

Customer Success Manager

Customer Care Manager

Customer Service Account Manager

Client Advocate I

Operation Administration Support Specialist – Federal Client

Customer Operations Manager

Administrative Specialist - Federal Client

Client Manager

Customer Success Manager - Secret Clearance – Fort Meade (Hybrid)

Customer Success Manager (PR & Communications)

Assistant Store Manager - Customer Experience

Senior Customer Success Manager (Remote - MD)

Customer Success Manager - Secret Clearance – Fort Meade (On-site)

Customer Success Manager (Public Sector)

Client Relationship Manager - DC

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