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5d

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Service Manager

Lithia Hyundai of Odessa -
Odessa, TX

Quick Apply

Job Details

Full-time
$120,000 - $156,000 a year
3 days ago

Benefits

Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Dealership:

L0125 Lithia Hyundai of Odessa

Pay Range: $120k-$156k annual

What You'll Do

Service Staff Recruiting, Training and Development
Staff Service and Parts departments in order to optimize customer opportunities and productivity.
Train Service Advisors daily using role-play, evaluation checklists and quizzes to ensure they are well versed in the service process.
Ensure technical staff is properly trained and have the breadth of experience necessary to cover customer needs.
Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying development needs, coaching and mentoring.
Customer Engagement
Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner.
Inspect repair orders daily for legibility, accuracy and legality.
Ensure that all manufacturer policies and procedures are followed.
Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts.
Read, understand and take action on MIS to generate maximum revenue and control expenses.
Inspect and maintain the cleanliness, organization and appearance of all Service and Parts areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees.
Administrative Functions
Hold daily and monthly Service and Parts staff meetings, as required, covering key information.
Serve as liaison between the store and Lithia Home Offices Fixed Operations. Receive, communicate and hold Service and Parts staff accountable to policy and procedure requirements and updates.
Complete Service and Parts department reporting and month-end procedures on time.
Other administrative duties as required

What You'll Bring

Strong attention to detail
Sense of urgency
Excellent communication
Acceptable driving record and a valid driver's license in your state of residence

We offer best in class industry benefits:

Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Quick Apply

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I want to receive the latest job alert for control manager in odessa, tx

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Dealership:

Pay Range: $120k-$156k annual

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