Top 1 Technical associate Jobs in Odessa Tx

Help Desk Technician I
Ranger Energy Services —Midland, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Disability insurance
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Help Desk Technician I
Ranger Energy Services —Midland, TX
Under broad direction, the IT Help Desk Technician II will support computer systems and users, including satellite offices, field communications locations, and…
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Help Desk Technician I

Ranger Energy Services -
Midland, TX

Quick Apply

Job Details

Full-time

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer operation
Customer communication
IT user and group management
Printer (troubleshooting support)
Network cabling
Malware removal support
Desktop applications
Networking equipment (troubleshooting support)
Productivity software
VPN management
Desktop administration
Antivirus software
Peripheral hardware support

Full Job Description

SUMMARY
Under broad direction, the IT Help Desk Technician II will support computer systems and users, including satellite offices, field communications locations, and field operations. Under direct supervision, respond to issues with problem recognition, research, and resolution steps. Act as first line of computer support while working with other IT staff on more complex problems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for providing technical support through phone, remote, in-office and onsite services during normal working hours
Provide phone support for customers looking for guidance on using their computer systems
Monitor support ticket queue
Resolve tickets taken from the queue
Identify and escalate critical events
Install, reinstall, configure and troubleshoot Desktop operating systems, software and hardware
Install and troubleshoot hardware and peripheral components such as monitors, keyboards and printers
Maintain open communications with all team members to actively assist in resolving issues for clients
Answer and respond to Ranger Help Desk Number when possible
Maintain proper inventory of equipment assigned to end users
Receive and escalate service requests requiring enhanced response
Act as an escalation point for performance issues
Occasional travel is required
Other duties as assigned

REQUIRED EDUCATION, QUALIFICATIONS AND EXPERIENCE

Vocational Training with equivalent experience in Computer Science, Networking, Computer Repair, Business Systems or other related technical fields; or 2+ years of end-user support experience or related field
Proven ability to work within a team environment as well as independently, multi-task and adapt to frequent change
Strong interpersonal skills are a must, as well as great organizational skills and a drive to be the best
Possess great customer service skills
Strong communications skills, both oral and written
Multiple Anti-Malware solutions, Backup solutions, Network Cabling Skills, Various forms of VPN configuration & troubleshooting, Network printer troubleshooting, Active Directory user configuration and management, Network support and administration

COMPUTER

Windows operating systems, Microsoft Office products, Windows 7, 8, and 10

PRE-EMPLOYMENT REQUIREMENTS

Must complete and pass all required pre-employment screenings

ABOUT THE COMPANY
Ranger Energy Services is an oil & gas completion and production solutions company with a foundation built on well servicing, wireline, and natural gas processing. Ranger Energy is committed to providing employees with a benefits program that is both comprehensive and competitive. The programs are designed to invest in you and the things you care about – your health, your family, and your future. Come join our team of highly skilled, motivated employees, working on state-of-the-art equipment with outstanding compensation and additional benefits, including:

Medical/Dental/Vision
Flexible Spending Account/Health Savings Account
Life Insurance
Short- and Long-Term Disability Insurance
Employee Assistance Program
401(k) Retirement Plan with Employer Match
PTO (depending on eligibility)

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technical associate jobs in odessa tx

Help Desk Technician I

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