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Route Representative

City Laundering Company -
Oelwein, IA

Quick Apply

Job Details

Full-time
$22 - $25 an hour

Qualifications

Customer communication
Driver's License

Full Job Description

Route Service Representative

Department: Service
Reports To: District Manager
Location: Oelwein
FLSA Status: Non-Exempt
Salary Grade: $22–$25 per hour

POSITION OVERVIEW

Many of our CITY team members began their careers in Service roles like this one. The Route Service Representative role is a hands-on, customer-facing position that plays a key role in our daily operations.

In this position, you’ll be responsible for delivering clean products to customers, collecting soiled items, and ensuring routes run safely and efficiently. You’ll build strong relationships with customers, maintain high service standards, and help represent CITY positively in the field.

This role requires reliability, attention to detail, and a commitment to customer satisfaction. You’ll work closely with your Route Supervisor and teammates to ensure smooth daily operations and excellent service.

KEY RESPONSIBILITIES

Fill in for or assist on any of our 17 service routes as needed
Provide prompt, friendly, and effective customer service
Load and unload delivery trucks with clean and soiled laundry
Deliver products accurately and on time to customer locations
Maintain customer satisfaction and professional relationships
Manage route efficiency while following all safety standards
Communicate positively with customers, potential customers, and coworkers
Maintain strong product knowledge (pricing types, colors, sizing, inventory control, availability, and product application)
Properly load trucks, including organization of invoices, paperwork, bags, and garments
Maintain account appearance (rails, hanger racks, repair bags, lockers)
Communicate truck maintenance needs promptly (repairs, preventative maintenance, cleanliness, accidents)
Drive a commercial motor vehicle for up to 10 hours per day
Lift up to 60 pounds on a frequent basis
Maintain hygienically clean standards through proper garment handling
Perform other duties as assigned
Maintain regular and reliable attendance

Qualifications

Clean driving record and valid driver’s license required
1–2 years of job-related and/or customer service experience preferred
Must be 25 years of age or older
Maintain regular and reliable attendance. Start time: 5:00 AM
Employment offers are contingent upon successful completion of a background check and drug screening.
For physical requirements, see Attachment A

Working Conditions

This position operates in a professional office and field environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

While this role includes periods of sedentary work, some filing, lifting, bending, and standing may be required. Employees must be able to perform essential functions as outlined.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job duties.

Equal Opportunity Statement

CITY Laundering Co is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability, handicap, or veteran status.

Employment offers are contingent upon successful completion of a background check and drug screening.

Disclaimer

The statements in this job description describe the general nature and level of work performed. They are not intended to be an exhaustive list of all duties, responsibilities, and skills.

Employees may be required to perform additional tasks as business needs require.

Attachment A – Physical Job Requirements

Physical Job Functions

Drive truck to accounts (30–50 stops per day)
Unload clean laundry using a two-wheel cart when possible
Sort, collect, and gather soiled uniforms, linens, and mats
Load dirty laundry onto the truck
Load clean laundry for the next day’s route
Pull laundry carts to and from the truck
Unload clean laundry from carts into the truck
Push uniforms along rail systems
Load hanging uniforms onto truck racks

Critical Physical Demands

Sitting

Frequently, while driving and completing paperwork (up to one hour)

Walking

Frequently, during loading, unloading, and account visits; distance varies

Bending

Frequently, up to 90 degrees, while sorting and loading laundry

Trunk Rotation

Frequently, during loading, unloading, and carrying items

Squatting/Crouching

Frequently, to retrieve and place laundry

Climbing

Frequently, entering and exiting trucks and accounts (30–50 stops per day)

Reaching

Frequently, up to arm’s length and 70 inches from the floor

Grasping/Pinching/Wrist Turning

Continuously, when handling laundry, equipment, and driving

Finger Manipulation

Frequently, for writing and tying/untangling bag cords

Pushing/Pulling

Frequently, up to 10 pounds of force

Lifting/Carrying

Continuously, up to 60 pounds, from floor to 70 inches; distance varies

Use of Feet

Frequently, for operating vehicle pedals and walking throughout the day

Quick Apply

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Route Service Representative

KEY RESPONSIBILITIES

Qualifications

Working Conditions

Equal Opportunity Statement

Disclaimer

Attachment A – Physical Job Requirements

Physical Job Functions

Critical Physical Demands

Sitting

Walking

Bending

Trunk Rotation

Squatting/Crouching

Climbing

Reaching

Grasping/Pinching/Wrist Turning

Finger Manipulation

Pushing/Pulling

Lifting/Carrying

Use of Feet