Job Overview
Full-Time | Monday–Friday | In-Office
DENCO Security is a locally owned security company with more than 50 years of experience protecting homes and businesses throughout Northern Utah. We are looking for a Client Account & Growth Coordinator to join our office team.
This is a new position with an important purpose: take better care of the customers we already have while helping DENCO grow.
You will work with existing customers, review their accounts, identify problems before they become bigger issues, make sure they are being billed correctly, and identify opportunities where additional security services could genuinely benefit them.
Responsibilities
Customer Account Management
- Contact existing customers to verify account information.
Monitoring & Account Audits
- Review overnight trouble signals and follow up with customers when appropriate.
- Audit monitored accounts to make sure the services we pay our vendors for are actually being used and properly billed to the customer.
- Identify & correct services that are inaccurate.
- Help identify missed revenue opportunities.
Customer Protection Reviews
- Talk with customers about their current systems and how well it meets their needs.
- Identify opportunities to improve protection, such as additional sensors, smoke/CO detection, water detection, cameras, video doorbells, smart locks, cellular communication, or other security features.
- Schedule a security review or sales appointment when a customer has a larger upgrade opportunity.
- Follow up on recommendations to make sure customers receive the information they need.
Quality Control
- Help identify recurring errors or process problems.
- Bring problems to management's attention before they become expensive mistakes.
- Review customer accounts for accuracy and completeness.
- Help resolve customer issues and coordinate follow-up when needed.
- Maintain accurate records in our account management systems.
The right person is:
- Highly organized and detail-oriented
- Comfortable talking with customers on the phone
- Professional, friendly, and confident
- Good at asking questions and listening to customers
- Comfortable working with computers and learning new software
- Able to follow detailed procedures
- Good at finding discrepancies and solving problems
- Able to manage multiple tasks without losing track of details
- Comfortable identifying sales opportunities without being pushy
- Reliable and willing to take ownership of their responsibilities
Security Industry Experience
Security industry experience is helpful but not required.
We can teach you our systems, equipment, monitoring services, and procedures. What we cannot easily teach is attention to detail, accountability, communication skills, and the ability to build trust with customers.
Experience in any of the following would be a plus:
- Security or alarm industry
- Customer service
- Account management
- Dispatch or scheduling
- Inside sales
- Billing or account reconciliation
- Service coordination
- CRM or customer management systems
What Success Looks Like
Within this position, success means:
- Customer records are accurate.
- Overnight trouble signals are followed up on.
- Duplicate and unnecessary vendor services are eliminated.
- Every recurring service is properly billed.
- Customers receive better service and communication.
- Problems are identified before they become expensive.
- Existing customers discover security improvements that make sense for them.
- Qualified upgrade opportunities are passed to our sales team.
- DENCO's recurring monthly revenue grows.
Why Join DENCO?
DENCO Security has been protecting customers for more than 50 years. We're a locally owned company, and we're building a team that values doing things correctly rather than simply doing things quickly.
This is an opportunity to join a growing company and help build a position from the ground up. The person who succeeds in this role will have the opportunity to take on additional responsibility as the company grows.
Please submit your resume and a brief explanation of why you believe you would be a good fit for this position.
Performance bonuses paid based on monthly targets.
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Application Question(s):
- This job requires a clean background. Are there any past convictions or pending charges that would legally prevent you from obtaining the state license required for this role?
Ability to Commute:
- Ogden, UT 84404 (Required)
Work Location: In person
