IT Manager
(Full-Time | In-Office | Operations/Technology)
Location: Ogden, Utah
Department: Operations
Reports To: Executive Director
Employment Type: Full-Time / Salaried (Exempt)
Compensation Range: $90,000–$130,000+ DOE
About the Role
We are seeking a proactive, solutions-oriented Information Technology Manager to lead and support the technology and facility operations of our fast-growing personal injury law firm. This role is responsible for overseeing the firm’s day-to-day IT infrastructure, systems, security, user support, and facility coordination while managing one in-house IT Specialist.
The IT Manager will play a critical role in ensuring our attorneys, case managers, and operational teams have reliable, secure, and efficient technology systems that support a high-performance environment. This individual will oversee everything from network infrastructure and workstation deployment to user access management, VoIP systems, cybersecurity practices, vendor coordination, and office operational support.
This is a hands-on leadership role for someone who enjoys both technical execution and operational problem-solving in a fast-paced professional environment.
What Success Looks Like
- Technology issues are resolved quickly with minimal disruption to operations
- New employees are fully provisioned and operational on Day One
- Network, phone, and cloud systems remain stable, secure, and scalable
- Security best practices and access controls are consistently maintained
- Employees receive responsive, professional technical support
- Facility-related issues are addressed promptly with appropriate follow-through and escalation
- IT projects and operational improvements are implemented proactively
- Firm leadership has confidence in the reliability and direction of the firm’s technology and office infrastructure
Key Responsibilities
IT Operations & Infrastructure
- Oversee and maintain the firm’s IT infrastructure, including networks, firewalls, switches, wireless systems, file systems, and internet connectivity
- Manage desktop and laptop environments in a Windows-based ecosystem
- Maintain and support printers, peripherals, conference room technology, and office hardware
- Monitor system performance, uptime, backups, and security protocols
- Coordinate hardware procurement, inventory management, and device lifecycle planning
User Support & Help Desk Oversight
- Supervise and support the IT Specialist in daily help desk operations
- Escalate and resolve complex technical issues across hardware, software, and cloud systems
- Ensure timely ticket response and resolution standards are maintained
- Develop and improve internal IT support procedures and documentation
Employee Onboarding & Access Management
- Manage all technology onboarding and offboarding processes
- Configure and maintain user accounts, permissions, MFA, email access, and software provisioning
- Ensure secure and efficient access management across all platforms and systems
- Coordinate workstation setup and deployment for new hires and office moves
Phones, Security & Cloud Systems
- Manage the firm’s VoIP phone systems and vendor relationships
- Oversee cybersecurity practices, software patching, endpoint protection, and access controls
- Maintain cloud-based systems and integrations across the organization
- Evaluate and recommend technology improvements, software solutions, and operational efficiencies
Facilities & Office Operations Support
- Serve as the primary point of contact for facility-related issues, maintenance requests, and office operational needs
- Coordinate with property management, vendors, contractors, and building services to ensure timely issue resolution
- Monitor and manage response times for facility-related concerns, ensuring appropriate escalation and follow-through
- Support office expansion projects, workstation moves, and workspace planning initiatives
- Assist in maintaining a safe, functional, and organized office environment
- Coordinate building access, security systems, and related operational infrastructure as needed
Leadership & Strategic Support
- Supervise, mentor, and develop the IT Specialist
- Partner with Operations and firm leadership on technology planning, office operations, and growth initiatives
- Manage IT vendors, service providers, facility contacts, and external consultants
- Assist with office expansions, infrastructure scaling, and operational improvement projects as the firm grows
Required Technical Skills & Experience
- Strong experience supporting Windows desktop and laptop environments
- Working knowledge of networking, firewalls, switches, wireless infrastructure, and VoIP systems
- Experience with Microsoft 365, Azure/Exchange environments, and cloud-based platforms
- Understanding of cybersecurity principles, endpoint protection, backups, and access controls
- Experience managing user provisioning, permissions, and identity management
- Ability to troubleshoot both hardware and software issues independently
- Experience supporting and scaling technology in a professional office environment preferred
Preferred Systems & Platforms
Experience with systems similar to the following is strongly preferred:
- Microsoft 365 / Exchange / Azure
- Airtable
- Dropbox
- Adobe
- ShareFile
- Teams / Zoom
- Windows environments
- VoIP phone systems
- Network/firewall administration
Leadership & Soft Skills
- Strong problem-solving and troubleshooting ability
- Calm and professional under pressure
- Excellent communication and customer service mindset
- Highly organized with strong attention to detail
- Ability to prioritize effectively in a fast-paced environment
- Self-starter who proactively identifies issues and solutions
- Strong ownership mentality and accountability
Education & Experience
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred
- 3–7+ years of progressive IT support, systems administration, or IT operations experience preferred
- Prior experience leading or mentoring team members preferred
- Experience in a law firm or professional services environment is a plus
Schedule & Work Environment
- Monday–Friday
- In-office position based in Ogden, Utah
- Occasional after-hours support for outages, system updates, or urgent operational needs may be required
Why Lowe Law Group?
At Lowe Law Group, we are building a high-performance, growth-oriented environment focused on making a meaningful impact for our clients and team members alike. We value accountability, collaboration, innovation, and people who are eager to continuously improve.
As our firm continues to grow, technology and operational infrastructure play a critical role in supporting our teams, protecting our systems, and creating operational excellence. This role offers the opportunity to help shape and scale the operational backbone of a rapidly expanding organization.
