Top 50 Senior customer service representative Jobs in Oh

Senior Customer Care Representative - Cardio Partners - Remote
Sarnova —Dublin, OH
- Weekends as needed
- Remote
- Microsoft Outlook
- Word processing
- Mid-level
- 401(k)
Quick Apply
Senior Customer Support Representative
GE Aerospace —Beavercreek, OH
- Full-time
- Microsoft Excel
- Pass drug screening
- Mid-level
- Paid parental leave
- Disability insurance
9d
Senior Consultant, Account Services Management - Springfield, Ohio
Dell Technologies —Ohio
- $170,000 - $220,000 a year
- Full-time
- Remote
- Computer Science
- 8 years
- Driver's License
Senior Client Service Manager - Commercial Lines
Gallagher —Cincinnati, OH
- $69,500 - $116,000 a year
- High school diploma or GED
- Bachelor's degree
- Mentoring
4d
Senior Client Service Manager, Personal Choice Retirement Accounts
Charles Schwab —Richfield, OH
- $33.65 - $43.27 an hour
- Hybrid work
- Research
- Office
- Analysis skills
- Paid parental leave
- Employee stock purchase plan
Seasonal Sr. Coordinator, Customer Support (Central Ohio)
Gap Inc. —Groveport, OH
- $20.10 - $24.60 an hour
- Full-time
- Research
- Mid-level
- Communication skills
- Store discount
- Employee stock purchase plan
10d
Senior Client Solution Specialist
PNC Financial Services Group —Cincinnati, OH
- $41,250 - $68,750 a year
- Full-time
- Mid-level
- Office
- Associate's degree
- Wellness program
- Health savings account
Senior Customer Success Manager I
Pacvue —Cincinnati, OH
- $110,000 - $120,000 a year
- Remote
- 6 years
- Analysis skills
- Continuous improvement
- Paid parental leave
- Health savings account
Quick Apply
Senior Customer Service Representative
Great American Insurance Company —Cincinnati, OH
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
- Commuter assistance
- Employee stock purchase plan
Quick Apply
Senior Customer Service Representative
Packaging Corporation of America —Newark, OH
- $54,000 - $70,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Senior Strategic Account Representative
siffron —Twinsburg, OH
- Marketing
- Mid-level
- High school diploma or GED
Senior Client Relations Account Manager
Worldpay, LLC —Ohio
- $91,900 - $138,700 a year
- Full-time
- Pass drug screening
- Mid-level
- Fair chance
Quick Apply
Sr Customer Associate
Owens Corning —Toledo, OH
- Microsoft Outlook
- Mid-level
- Residential
Sr. Customer Support Specialist
Associated Materials Innovations —Cuyahoga Falls, OH
- Microsoft Excel
- Microsoft Outlook
- Residential
- Paid holidays
- Health insurance
Quick Apply
3d
Sr Customer Service Representative
Motion Industries (MOT) —Cleveland, OH
- Full-time
- Sales
- 5 years
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Sr. Client Manager - Employee Benefits
Gallagher Benefit Services —Dublin, OH
- $65,500 - $127,500 a year
- Full-time
- High school diploma or GED
- Supervising experience
- Bachelor's degree
- Paid parental leave
- Health savings account
Manager Client Solutions Sr
Acosta —Cincinnati, OH
- $72,600 - $90,800 a year
- Full-time
- Microsoft Outlook
- Business development
- Bachelor's degree
Quick Apply
Call Center Reservationist
Senior Transportation C —Cleveland, OH
- $16 an hour
- Part-time
- Bilingual
- Computer literacy
- Writing skills
Quick Apply
Sr Client Associate - Employee Benefits
Gallagher Benefit Services —Cleveland, OH
- $44,000 - $86,000 a year
- Basic math
- Mid-level
- Office
Senior Manager, Patient Experience
Gifthealth Inc —Columbus, OH
- $85,000 - $105,000 a year
- Weekends as needed
- 5 years
- HIPAA
- Analysis skills
Quick Apply

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Senior Customer Care Representative - Cardio Partners - Remote

Sarnova -
Dublin, OH

Quick Apply

Job Details

Full-time

Benefits

401(k)

Qualifications

Customer relationship building
Microsoft Outlook
Phone communication
Word processing
Employee relationship building
De-escalation techniques
High school diploma or GED
Customer engagement

Full Job Description

Summary:
The Senior Customer Care Representative is primarily responsible for answering in-bound calls from customers wishing to place orders, inquire about an order, or resolve an issue for a single line of business at Sarnova. This position requires an individual who demonstrates care and empathy, a focus on results, and strong communication skills in working across many departments on behalf of the customer. The Senior Customer Care Representative will be cross trained across multiple business units within the organization.

Organizational Impact:
In this role for Sarnova, you are our brand ambassador delivering delight in every interaction. You help deliver the right product, in the right hands, and in the right amount of time. You impact your line of business through empathy, order quality, first call resolution and promoting satisfied customers leading to growth, retention and advocacy.

Essential Duties and Responsibilities:

Order Processing: Handle inbound calls and process orders through multiple channels, ensuring accuracy and efficiency in each transaction
Order Confirmation: Send order confirmations via email and provide customers with status updates and follow-ups to keep them informed throughout the order process
Order Accuracy: Review all orders for accuracy, make necessary adjustments to existing orders, and ensure orders are processed to fulfillment without delay
Special Orders Handling: Route special orders using the appropriate process and provide pricing information upon request
Customer Collaboration: Work closely with internal departments to address customer inquiries and act as a liaison to ensure customer needs are met
Product and Service Explanation: Learn and understand new products across a single product line to explain basic products and services to customers to aid in their purchasing decisions
Issue Resolution: Research and resolve billing and pricing inquiries, addressing customer concerns to ensure satisfaction and smooth order processing
Problem Solving: Resolve any order issues that prevent same-day shipping, and determine or authorize credits, rebills, and product returns when necessary
Administrative Support: Perform filing and other administrative tasks as needed
Additional job duties as assigned

Skills/Experience Required:

Education: High School Diploma or equivalent
Two to three years of customer service experience; experience should include an environment where calls were monitored and scored as well as metrics applied to individual and team performance
Strong computer skills; basic understanding of MS Outlook, Word and Excel
Strong interpersonal and communication skills; must be able to develop and maintain cooperative working relationships with customers and co-workers
Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image
Able to diffuse an upset customer and/or an intense situation
Excellent attention to detail and accuracy.
Experience working within a distribution company preferred
Emergency Medical or Hospital related experience a plus.
Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Physical Requirements:

Sit, walk, stand, use hands to manipulate, handle, feel, and control items or equipment
Reach with hands and arms
Talk and hear
See and be able to read, write, and interpret text
Employee may use computer, phone, copier and other office equipment in the course of a day
Occasionally lift and move objects weighing up to 10 pounds
Employee may be required to travel for business purposes
When working remotely, ability to secure confidential information
When working remotely, perform all duties in a professional environment free of noise or anything that would create a negative customer experience

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Continuous is defined as 6-8 hours, frequently is defined as 3-6 hours, and occasionally is defined as up to 3 hours.
Work Schedule: Employee will be required to work a minimum of forty (40) hours of per week or as many hours as it may take to perform above job duties. Schedule may vary based on business demands and will require a combination of office hours as well as work performed after hours and/or weekends at times.

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

Quick Apply

Refine Your Search

senior customer service representative jobs in oh

Senior Customer Care Representative - Cardio Partners - Remote

Senior Customer Support Representative

Senior Consultant, Account Services Management - Springfield, Ohio

Senior Client Service Manager - Commercial Lines

Senior Client Service Manager, Personal Choice Retirement Accounts

Seasonal Sr. Coordinator, Customer Support (Central Ohio)

Senior Client Solution Specialist

Senior Customer Success Manager I

Senior Customer Service Representative

Senior Customer Service Representative

Senior Strategic Account Representative

Senior Client Relations Account Manager

Sr Customer Associate

Sr. Customer Support Specialist

Sr Customer Service Representative

Sr. Client Manager - Employee Benefits

Manager Client Solutions Sr

Call Center Reservationist

Sr Client Associate - Employee Benefits

Senior Manager, Patient Experience

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