Overview:
Let your career take off with PSA Airlines
PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 5,500 team members.
At PSA we are defining the standard in regional aviation by focusing on The PSA Standard - our foundation for operation. Through our six Winning Behaviors - safe and caring, customer-centric and quality-focused, dependable and ethical, fact-based, focused and flexible, on-time, and cost-conscious – our team members are showing up every day for our customers and each other.
Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.
Responsibilities:
The Lead Supervisor of Inflight Operations serves as the highest‑level Inflight leader at an assigned crew base, providing elevated operational oversight, leadership, and employee support. Provides dedicated Inflight leadership aligned to the operational scope, complexity, and staffing profile of the base. Assumes increased accountability for base‑level performance, safety, reliability, and team engagement, while operating within established policies, procedures, and strategic direction set by Inflight Management. Partners closely with Inflight Management to execute operational priorities, address complex employee and operational issues, and ensure consistent application of standards.
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Serves as the primary Inflight leader at an assigned crew base, overseeing day‑to‑day Inflight operations and ensuring safe, reliable, and compliant execution.
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Provides leadership, coaching, and direction to Inflight Supervisors and administrative staff, including setting priorities, assigning work, and ensuring consistent application of policies and procedures.
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Monitors and evaluate base‑level operational performance, attendance, reliability, and compliance trends; identify issues, recommend solutions, and escalate significant risks or patterns to Inflight Management.
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Supports and assists Inflight Management with employee performance management, investigations, corrective action processes, and documentation, within defined authority and established guidelines.
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Maintains an active leadership presence with Flight Attendants to promote accountability, engagement, visibility, and adherence to Inflight standards.
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Partners with station leadership and internal departments including Crew Scheduling, Crew Pay, Training, Flight Operations, and Safety/Security to support effective base operations.
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Provides leadership support during normal and irregular operations (IROP), serving as the senior Inflight escalation point for the base as needed.
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Ensures consistent and appropriate application of the collective bargaining agreement, company policies, and regulatory requirements, escalating complex or precedent‑setting matters to Inflight Management.
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Supports onboarding, training, coaching, and mentoring of newly assigned Supervisors and administrative staff to ensure readiness and consistency.
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Assists with administrative oversight at the base level, including coordination of staffing needs, communications, and operational support activities.
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Represents Inflight Operations in base‑level meetings, briefings, and cross‑functional discussions.
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Assist with special projects or initiatives as assigned by Inflight Management.
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Be available as required given the 24/7/365 nature of airline operations.
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Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
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Performs other duties as assigned.
Position Specifics:
Required
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High School Diploma or equivalent.
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3+ years of progressively responsible supervisory or leadership experience, preferably within Inflight, airline operations, or a comparable operational environment.
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Demonstrated experience leading or supporting front‑line teams, including coaching, performance management, and handling employee relations matters.
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Experience supporting operational performance, attendance, reliability, or compliance processes.
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Working knowledge of Microsoft Office Suite, including Excel.
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Strong organizational, interpersonal, and communication skills with the ability to interact effectively across multiple levels of the organization.
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Ability to handle sensitive employee matters with professionalism, sound judgment, and discretion.
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Ability to speak, read, and write in English.
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If hired, must be able to demonstrate authorization to work in the U.S.
Preferred
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Associate’s degree or higher.
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Previous experience in Inflight Operations or airline operational leadership.
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Experience supporting or working within a unionized environment, including working knowledge of collective bargaining agreements to include sections related to time and attendance.
- Knowledge of Federal Aviation Regulations (FARs), including Part 121 operations.
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Familiarity with Safety Management Systems (SMS) and operational or safety reporting processes.
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Experience analyzing operational, attendance, or reliability trends, including use of reporting or data visualization tools to support performance monitoring and improvement initiatives.
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Working knowledge of K2 programs, Tableau, CrewTrac, or similar operational and reporting systems.
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Experience supporting or administering Mobile Device Management (MDM) solutions.
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Familiarity with Apple iPad iOS or comparable mobile device platforms used in operational environments.
Supervisory Responsibility: This is a supervisory position.
Delegation: In absence, responsibilities delegated to Director of Inflight Operations.
Authorities: None
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.
AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.
Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.
Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
