Top 359 Business continuity manager Jobs in Ohio

Customer Outcomes Manager (COM II)
Roundstone —Rocky River, OH
- Mid-level
- Continuous improvement
- Communication skills
Quick Apply
10d
Manager - ServiceNow
Deloitte —Columbus, OH
- $134,500 - $265,100 a year
- Full-time
- Remote
- Computer Science
- Up to 50% travel
- 5 years
Manager - ServiceNow
Deloitte —Cleveland, OH
- $134,500 - $265,100 a year
- Full-time
- Remote
- Computer Science
- Up to 50% travel
- 5 years
Manager - ServiceNow
Deloitte —Cincinnati, OH
- $134,500 - $265,100 a year
- Full-time
- Remote
- Computer Science
- Up to 50% travel
- 5 years
Care Coordinator/Case Manager (OhioRISE)
Coleman Health Services —Mansfield, OH
- $44,000 - $49,000 a year
- Full-time
- Customer service
- No experience needed
- Mid-level
- Paid training
- Mileage reimbursement
Quick Apply
RN Unit Manager
BridgePort Healthcare Center of Ohio —Portsmouth, OH
- Full-time
- Skilled nursing facility
- RN License
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
8d
Risk Manager
Stark Truss Company, Inc. —Canton, OH
- Overtime
- Mid-level
- Office
- In-person
- Health insurance
- Dental insurance
Quick Apply
10d
Program Manager (Ohio)
Planate Management Group —Xenia, OH
- Full-time
- Senior level
- 10 years
- AD&D insurance
- Paid holidays
Quick Apply
NETWORK AND INFRASTRUCTURE MANAGER
Micro Center Inc —Hilliard, OH
- Full-time
- 7 years
- Computer Science
- Maintenance
- Health insurance
- Dental insurance
Quick Apply
8d
Program Manager (Ohio)
Planate Management Group —Fairborn, OH
- Full-time
- Senior level
- 10 years
- AD&D insurance
- Paid holidays
Quick Apply
Inventory Control & Supply Chain Manager
WESTERMAN INC —Hebron, OH
- $100,000 - $115,000 a year
- Full-time
- Clean driving record
- 5 years
- Office
Quick Apply
Utilities & Maintenance Manager
Kao —Cincinnati, OH
- $100,000 - $120,000 a year
- 3 years
- Continuous improvement
- Construction experience
- Health insurance
- 401(k) matching
Carrier Development Manager
Entourage Freight Solutions —Westerville, OH
- Up to 50% travel
- 5 years
- Dry van
- Paid holidays
- Disability insurance
Quick Apply
Program Manager (Ohio)
Planate Management Group —Huber Heights, OH
- Full-time
- Senior level
- 10 years
- AD&D insurance
- Paid holidays
Quick Apply
RN Nursing Unit Manager
Columbus Healthcare Center —Columbus, OH
- Full-time
- Skilled nursing facility
- RN License
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Program Manager (Ohio)
Planate Management Group —Columbus, OH
- Full-time
- Senior level
- 10 years
- AD&D insurance
- Paid holidays
Quick Apply
Senior Manager, AI and Decision Science for Product & Formulation Development
Lubrizol —Wickliffe, OH
- Full-time
- Hybrid work
- Computer Science
- 11+ years
- Office
PMHNP + Practice Operations Manager
Mindfully Behavioral Health —Fairfield, OH
- $110,000 a year
- Full-time
- Private practice
- HIPAA
- Clinic
- Wellness program
- Health savings account
Quick Apply
Field Manager, Safe & Secure - Elyria
Carvana —Elyria, OH
- Full-time
- Background check
- English
- 3 years
- Wellness program
- Health insurance
Quick Apply
Field Manager, Safe and Secure - Heath
Carvana —Heath, OH
- Full-time
- Background check
- English
- 3 years
- Wellness program
- Health insurance
Quick Apply

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Customer Outcomes Manager (COM II)

Roundstone -
Rocky River, OH

Quick Apply

Job Details

10 days ago

Qualifications

Customer communication

Full Job Description

Role Description

The Customer Outcomes Manager (COM II) is the operational backbone of the outcomes management territory — the role that turns process, documentation, and data into a client experience clients trust. Working alongside the Regional Practice Leader, Strategic COM, and Service COM, the COM II ensures every renewal, plan document, and reporting touchpoint reflects accuracy and foresight, directly shaping client retention and confidence in our Third-Party Administrator offerings. This is a highly detailed role by design: the precision here is what allows the rest of the territory team to operate strategically.

Key Responsibilities

Renewal & Plan Documentation

Owns the accuracy and timing of every renewal cycle so clients experience continuity, not disruption.

Manage the full renewal and termination process for Bywater, our in-house third-party administrator offering, from initial planning calls through final documentation
Prepare and maintain accurate plan documents and client amendments, including required compliance updates
Handle renewal-related billing, accounting, and invoicing needs

Client & Advisor Support

Anticipates issues and translates data into insight so clients see us as a strategic partner, not just a processor.

Serve as a go-to resource for advisors and employer groups, resolving complex questions and service issues
Lead client business reviews and proactive, data-informed check-ins based on account activity
Set clear expectations with clients and advisors on process and timing, and keep them informed of updates
Review audit findings and cost trends with advisor partners

Reporting & Systems

Keeps the data and platforms clients and the team rely on accurate, current, and actionable.

Own reporting accuracy and platform administration for assigned clients, including system access and data integrity
Translate data into insights and trends that inform client and business strategy
Track and manage service requests through internal systems
Flag significant claims activity to the appropriate stakeholders

Subject Matter Expertise & Training

Serves as the territory's expert resource so clients and teammates get answers with confidence and speed.

Act as a subject matter expert on third-party vendor partners
Support system updates and stay current on platform changes

Risk & Process

Looks ahead of the work — flagging risk early and improving how the territory operates, not just executing what's in front of them.

Identify and escalate risk management concerns, and act as a cost containment liaison for assigned clients
Drive process improvement and contribute to quarterly goals aligned with business priorities

This Job Is For You If...

You like being the person who knows how things actually work — the systems, the forms, the fine print — and you take pride in getting it right
You're energized by variety: one hour you're deep in a renewal packet, the next you're walking an advisor through a claim edit
You're naturally organized and don't let details slip, even when the workload is heavy
You see the strategic weight in the details — you know that flawless execution is what earns a client's trust
You want to build toward strategic account ownership and see this depth of operational fluency as the strongest foundation for that growth
You work well as part of a team, supporting teammates rather than operating solo

Qualifications

Prior experience in health insurance, stop loss, or self-funded benefits administration preferred
Strong attention to detail and comfort working across multiple systems and reporting tools
Salesforce experience preferred
Excellent written and verbal communication skills
Ability to manage competing priorities across a portfolio of groups

More About Roundstone:

Headquartered in Rocky River, Ohio, Roundstone is proud to be a Northeast Ohio Top Workplace, as recognized by The Plain Dealer and cleveland.com, based on anonymous employee feedback. We foster a supportive, values-driven culture where employees feel engaged, valued, and celebrated. Roundstone has also been named an Inc. 5000 award recipient for eight consecutive years, reflecting our continued growth and success.Roundstone’s core values are evident every day and are shared with the community through the sponsorship of community events and outreach.

Our Core Values

Live well: Be healthier and bring positive energy to all you do.
Work smarter: Get things done, better.
Own it: Accountability is your middle name. Be on time, do what you say, and finish what you start.
Be intellectually curious: Always be learning. See opportunity everywhere and have a drive to know.

Culture and fit are integral to success and in an effort to achieve a better match both from a candidate's perspective and our organization, please take a minute, click on the link and take the really brief survey:

https://go.cultureindex.com/p/Otlze7WSeq2m4au29v2m

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Roundstone Insurance we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Quick Apply

Refine Your Search

business continuity manager jobs in ohio

Customer Outcomes Manager (COM II)

Manager - ServiceNow

Manager - ServiceNow

Manager - ServiceNow

Care Coordinator/Case Manager (OhioRISE)

RN Unit Manager

Risk Manager

Program Manager (Ohio)

NETWORK AND INFRASTRUCTURE MANAGER

Program Manager (Ohio)

Inventory Control & Supply Chain Manager

Utilities & Maintenance Manager

Carrier Development Manager

Program Manager (Ohio)

RN Nursing Unit Manager

Program Manager (Ohio)

Senior Manager, AI and Decision Science for Product & Formulation Development

PMHNP + Practice Operations Manager

Field Manager, Safe & Secure - Elyria

Field Manager, Safe and Secure - Heath

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