Top 284 Customer care coordinator Jobs in Ohio

Customer Care Coordinator-Order Experience I
Numotion —Maumee, OH
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
- Disability insurance
- Health insurance
Patient Care Coordinator
Professional Family Eyecare —Englewood, OH
- $15 - $18 an hour
- Full-time
- Bilingual
- Dental office
- Microsoft Excel
- Tuition reimbursement
- Paid time off
Quick Apply
Patient Care Coordinator
Dasco HME LLC —Wooster, OH
- Full-time
- HIPAA
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Dental-Patient Care Coordinator
TK Dental-Thomas S Kelly, DDS & Thomas R Kimberly, DDS, Inc. —Beachwood, OH
- $24 - $28 an hour
- Full-time
- Dental office
- High school diploma or GED
- In-person
- Profit sharing
- Continuing education credits
Quick Apply
11d
Admissions/Marketing Coordinator - Long Term Care
Oak Pointe Nursing and Rehab —Baltic, OH
- Full-time
- Skilled nursing facility
- Customer service
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Admissions Coordinator
Kirtland Woods —Willoughby, OH
- Full-time
- Basic math
- Mid-level
- Continuous improvement
- Health insurance
- Life insurance
Quick Apply
Patient Care Coordinator
Cleveland Dental Institute —Dayton, OH
- From $16 an hour
- Full-time
- Background check
- Dental office
- Ability to walk for extended periods
- Paid training
- Health savings account
Quick Apply
10d
Patient Care Coordinator
Dental Arts Medina —Medina, OH
- From $16 an hour
- Full-time
- Background check
- Dental office
- Ability to walk for extended periods
- Paid training
- Health savings account
Quick Apply
Pharmacy Support Liaison, Bolwell
University Hospitals —Cleveland, OH
- $22.22 - $34.76 an hour
- Medical office experience
- Mid-level
- 3 years
Client Resource Coordinator 2
Johnson Controls —Dublin, OH
- $26.06 - $35.79 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Team management
- Paid holidays
- Health insurance
Remote Transportation Care Coordinator
ACC PREMIERE —Columbus, OH
- $11.50 - $12.00 an hour
- 8 hour shift
- Remote
- 2 years
- Communication skills
- Entry level
- Paid training
- Health insurance
Quick Apply
1d
Patient Access Coordinator - Liberty Admitting and Reg - Part Time - Evenings
The Christ Hospital Health Network —Township of Liberty, OH
- Part-time
- Hospital
- Computer literacy
- Mid-level
Registration Coordinator
The Ohio State University Wexner Medical Center —Columbus, OH
- Online Application
- Hybrid work
- Background check
- Customer service
- Pass drug screening
1d
Patient Access Coordinator - Liberty Admitting and Reg - Full Time - Evenings
The Christ Hospital Health Network —Township of Liberty, OH
- Full-time
- Hospital
- Computer literacy
- Mid-level
Client Coordinator
Maxim Healthcare —Canton, OH
- $22 - $25 an hour
- Full-time
- Customer service
- Office
- High school diploma or GED
- Profit sharing
- Commuter assistance
Quick Apply
Patient Care Coordinator
Drayer Physical Therapy —Macedonia, OH
- Weekends as needed
- Inventory management
- High school diploma or GED
- Clinic
- Paid holidays
- Disability insurance
Quick Apply
Scheduling Coordinator
Ohio Periodontics & Dental Implants —Avon, OH
- Full-time
- Dental office
- HIPAA
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
Patient Care Coordinator
Zysik Eyecare —Perrysburg, OH
- Computer literacy
- High school diploma or GED
- Organizational skills
Quick Apply
11d
Patient Access Coordinator - Main Admitting and Reg - Part Time - Days
The Christ Hospital Health Network —Cincinnati, OH
- Part-time
- Hospital
- Computer literacy
- Mid-level
Patient Care Coordinator
Fishbaugh Family EyeCare - St. Henry —Saint Henry, OH
- Full-time
- Computer literacy
- High school diploma or GED
- Organizational skills
- Health savings account
- Paid holidays
Quick Apply
1d

I want to receive the latest job alert for customer care coordinator in ohio

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer care coordinator jobs near ohio

Scheduling Coordinator jobs in Avon, OH

Patient Access Coordinator jobs in Cincinnati, OH

Patient Care Coordinator jobs in Dayton, OH

Liaison jobs in Cleveland, OH

Registrations Manager jobs in Columbus, OH

Transportation Coordinator jobs in Columbus, OH

Patient Care Coordinator jobs in Jacksonville, FL

Patient Care Coordinator jobs in Peoria, AZ

Scheduling Coordinator jobs in Los Angeles, CA

Patient Access Representative Night jobs in Houston, TX

Mds Coordinator jobs in North Carolina

Patient Care Coordinator jobs in Riverside, CA

Patient Care Coordinator jobs in Santa Fe, NM

Patient Care Coordinator jobs in Union, NJ

Project Coordinator jobs in Cary, NC

Iep Coordinator jobs in Chicago, IL

Patient Care Technician jobs in Staten Island, NY

Patient Care Coordinator jobs in Arlington, VA

Patient Care Coordinator jobs in Brooklyn, NY

Patient Transport jobs in Oak Lawn, IL

Customer Care Coordinator-Order Experience I

Numotion -
Maumee, OH

Apply Now

Job Details

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance

Qualifications

Customer records maintenance
Computer operation
Customer communication
Microsoft Excel
Microsoft Outlook
Medical insurance coverage verification
Maintaining patient confidentiality
Customer order taking
Service scheduling
Staff scheduling
Client inquiry handling
Sales order data entry
Team scheduling
De-escalation techniques
Conflict de-escalation
Durable medical equipment (DME) coordination
Internal employee customer service
Individual consumer customer service
Documentation Handling
Cross-functional collaboration
Escalation handling
Clinical staff scheduling
Cross-functional communication
Quality data entry
Customer data entry

Full Job Description

By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.

JOB PURPOSE:

Receives and implements new equipment requests, determines reimbursement eligibility and coordinates the timely provision of services. Facilitates timely order movement through Numotion’s order processing system.

KEY RESPONSIBILITIES:

§ Assists customers with new equipment requests, obtains demographics, enters and maintains accurate data in order processing system while progressing orders through to completion.

§ Verifies insurance/funding eligibility and benefits, communicates to customers their financial responsibility, obtains prescriptions and any other medical documentation necessary to obtain funding.

§ Enters orders into order processing system assuring that efforts are made to accurately and completely perform intake steps.

§ Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times.

§ Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible.

§ Coordinates scheduling of ATP’s and seating technicians for evaluations and adjustments requests.

§ Meets all set productivity and performance standards

§ Participates in New Equipment department initiatives to continually improve department results.

§ Other duties as assigned by manager

§ Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.

§ Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.

§ Provide excellent customer service for all internal and external customers at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.

§ The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

§ High school diploma or general education degree (GED) or equivalent combination of experience and education.

§ Minimum one year of customer service experience.

PREFERRED COMPETENCIES AND QUALIFICATIONS:

§ Strong communication skills, both written and verbal

§ Strong listening, organization and priority setting skills.

§ Ability to work in a fast-paced environment and juggle multiple priorities.

§ Ability to think quickly, assess a situation and make a sound decision.

§ Ability to provide best-in-class customer service

§ Working knowledge of service order processing experience

§ Knowledge of complex rehab equipment and products

§ Prior experience working in durable medical equipment industry

§ Demonstration of exceptional interpersonal and problem-solving skills both internally and externally with customers.

§ Knowledge of MS Word, Excel, PowerPoint, and Outlook

PHYSICAL WORK REQUIREMENTS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

§ Frequent use of hands, wrists, fingers associate with computer equipment.

§ Prolonged periods of time working at a desk and/or on a computer.

§ Occasionally move and reach with arms and hands.

§ Ability to communicate effectively.

§ Ability to work overtime as needed.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Required Skills

Strong written and verbal communication skills
Strong active listening, organizational, and priority-setting skills
Ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously
Ability to think quickly, assess situations, and make sound decisions
Ability to provide best-in-class customer service to both internal and external customers
Working knowledge of service order processing systems and procedures
Knowledge of complex rehabilitation equipment and related products
Exceptional interpersonal and problem-solving skills
Proficiency in Microsoft Office Suite including MS Word, Excel, PowerPoint, and Outlook
Ability to de-escalate customer concerns and resolve issues without unnecessary transfers
Attention to detail and accuracy in data entry and order management
Ability to coordinate scheduling for clinical and technical staff
Knowledge of insurance and funding eligibility verification processes
Ability to maintain strict confidentiality in compliance with company policies and federal regulations
Ability to work overtime as needed to meet business demands

Required Experience

High school diploma or General Education Degree (GED), or an equivalent combination of experience and education
Minimum of one year of customer service experience in any industry
Prior experience working in the durable medical equipment (DME) industry is preferred
Experience with service order processing or order management systems is preferred
Demonstrated experience verifying insurance or funding eligibility and communicating financial responsibilities to customers
Experience handling customer inquiries, complaints, and escalations in a professional and timely manner
Experience working collaboratively with cross-functional teams to improve customer satisfaction and operational outcomes
Experience maintaining accurate records and data entry in a computerized order management or CRM system
Familiarity with complex rehabilitation technology products and services is a plus
Experience adhering to compliance standards, confidentiality requirements, and regulatory guidelines in a healthcare or medical setting is preferred

Apply Now

Refine Your Search

customer care coordinator jobs in ohio

Customer Care Coordinator-Order Experience I

Patient Care Coordinator

Patient Care Coordinator

Dental-Patient Care Coordinator

Admissions/Marketing Coordinator - Long Term Care

Admissions Coordinator

Patient Care Coordinator

Patient Care Coordinator

Pharmacy Support Liaison, Bolwell

Client Resource Coordinator 2

Remote Transportation Care Coordinator

Patient Access Coordinator - Liberty Admitting and Reg - Part Time - Evenings

Registration Coordinator

Patient Access Coordinator - Liberty Admitting and Reg - Full Time - Evenings

Client Coordinator

Patient Care Coordinator

Scheduling Coordinator

Patient Care Coordinator

Patient Access Coordinator - Main Admitting and Reg - Part Time - Days

Patient Care Coordinator

I want to receive the latest job alert for customer care coordinator in ohio

Related Searches

Explore jobs in more locations

PHYSICAL WORK REQUIREMENTS:

Job Seeker Tools

Employer Tools

Browse

Stay Connected