Top 905 Customer experience analyst Jobs in Ohio

IT Project Analyst (In-Person Daily)
Columbus Regional Airport Authority —Columbus, OH
- $65,000 - $85,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
Quick Apply
Senior Case Analyst
Western & Southern Financial Group —Cincinnati, OH
- $48,800 - $52,000 a year
- Full-time
- Background check
- Microsoft Excel
- Research
- Paid training
- Paid parental leave
Technical Service Analyst
MedBen —Newark, OH
- Weekends as needed
- Hybrid work
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Instructional Technology Analyst – XR and Emerging Technologies
The Ohio State University —Columbus, OH
- $58,700 - $77,200 a year
- Extended hours
- Background check
- Nursing
- Pass drug screening
Marketplace Analyst
Rocky Brands, Inc. —Nelsonville, OH
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Marketing
Quick Apply
Senior Financial Analyst
Western & Southern Financial Group —Cincinnati, OH
- From $78,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid parental leave
- Health savings account
Quick Apply
Hospital Reimbursement Analyst
Medical Mutual of Ohio —Cleveland, OH
- Hybrid work
- Microsoft Excel
- Mid-level
- Office
- Health savings account
- Disability insurance
Provider Contracting Lead Analyst - Cigna Healthcare - Cleveland, OH
The Cigna Group —Cleveland, OH
- $71,400 - $119,000 a year
- Online Application
- Customer service
- Data analysis skills
- Mid-level
- Paid holidays
- Health insurance
Provider Contracting Lead Analyst - Cigna Healthcare - Cleveland, OH
The Cigna Group —Akron, OH
- $71,400 - $119,000 a year
- Online Application
- Customer service
- Data analysis skills
- Mid-level
- Paid holidays
- Health insurance
Domestic Income Tax Analyst
Lubrizol —Wickliffe, OH
- Full-time
- Hybrid work
- CPA
- Research
- Mid-level
- Health savings account
- Paid holidays
Quality Analyst
Plastipak Packaging, Inc. —Jackson Center, OH
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Travel reimbursement
- Profit sharing
Quick Apply
Process Analyst
CVS Health —Ohio
- $43,888 - $102,081 a year
- Full-time
- Remote
- Management
- Bachelor's degree
- Fair chance
- Health insurance
- Dental insurance
7d
Data Analyst
FirstEnergy Corp —Akron, OH
- $79,475 - $167,760 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
Business Systems Analyst I - ERP Training Developer
Cincinnati Children's Hospital —Cincinnati, OH
- $56,846.40 - $72,488.00 a year
- Full-time
- Remote
- Analysis skills
- Bachelor's degree
- Continuous improvement
Customer Senior Analyst
The Clorox Company —Mason, OH
- $75,800 - $170,100 a year
- Full-time
- Mid-level
- Experience equivalent to degree accepted
- Communication skills
- Health insurance
- Adoption assistance
Analyst, Customer Supply Chain
Kraft Heinz Company —Cincinnati, OH
- $77,800 - $97,300 a year
- Oracle
- Mid-level
- Office
- AD&D insurance
- Paid holidays
Analyst, Data Governance - A&F Co.
Abercrombie & Fitch Co. —New Albany, OH
- $90,000 - $100,000 a year
- Full-time
- Remote
- 5 years
- Master's degree
- Bachelor's degree
- Store discount
- Paid parental leave
Implementation Analyst I
DHL —Westerville, OH
- $70,000 - $115,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Quick Apply
Claims Analyst - REMOTE
Ryder System —Columbus, OH
- $90,000 - $100,000 a year
- Full-time
- Remote
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
- Disability insurance
- Health insurance
11d
Epic Application Analyst II (Cadence)
University Hospitals —Shaker Heights, OH
- $69,243 - $108,285 a year
- On call
- System design
- Mid-level
- 3 years

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customer experience analyst jobs near ohio

IT Project Analyst (In-Person Daily)

Columbus Regional Airport Authority -
Columbus, OH

Quick Apply

Job Details

Full-time
$65,000 - $85,000 a year

Qualifications

Change management
Managing projects
Analysis (software development lifecycle)
Cross-functional collaboration
Project stakeholder communication
Cross-functional communication

Full Job Description

The Columbus Regional Airport Authority manages and operates passenger-focused John Glenn Columbus International Airport (CMH), cargo-focused Rickenbacker International Airport (LCK), and general aviation airport Bolton Field (TZR).

We are a diverse group of committed and talented professionals who show up every day to take CRAA to new heights. Although our roles are as diverse as we are – from Custodial Services to Customer Service, from Accounting to Airport Police, from HVAC to Human Resources – we have one common goal: connect Ohio with the world.

Our organization is in constant motion, moving people and cargo 365 days a year. With our core values of Accountability, Innovation and Respect guiding us, we each do our part to contribute to our organization, the aviation industry, local businesses, and the economy. We create experiences for passengers, we create opportunities for businesses, and we create economic growth for Columbus.

Trust and respect are the foundation of our culture. We invite new ideas. We encourage innovation. We are inclusive and welcoming. We are empowered to enact positive change.

Your “Take Off” will be successful by doing the following with excellence:

Business Analysis:

Lead requirements elicitation, analysis, and documentation for new and existing technology initiatives.
Facilitate workshops and stakeholder interviews to define business needs, uncover gaps, and translate concepts into actionable specifications.
Map current (“as‑is”) and future (“to‑be”) business processes, identifying opportunities for optimization and alignment with organizational goals.
Develop clear business requirements, use cases, functional specifications, and supporting documentation.
Maintain end‑to‑end requirements traceability throughout the project lifecycle.

Project Chartering & Scoping:

Partner with stakeholders to define the scope, objectives, success criteria, constraints, and assumptions for proposed initiatives.
Collaborate with business partners to create charters and Work Breakdown Structures (WBS) that clarify goals and outline key deliverables.

Finalize initiation documentation for a structured hand-off to the Project Manager responsible for execution and closeout.
Maintain the Enterprise Project List by collaborating with departments across the organization to identify active and upcoming initiatives, ensuring alignment and optimization of resource allocation.

Relationship Management:

Facilitate strong partnerships across departments, ensuring visibility into enterprise priorities and project demand. Acts as a liaison between business units and IT, enabling clear communication, alignment, and proactive identification of cross‑departmental impacts.

Process Improvement:

Lead or support continuous improvement initiatives leveraging Lean techniques, root cause analysis, workflow optimization, and automation assessment.
Recommend and implement changes to increase operational efficiencies and enhance service delivery.
Work with partners to define success metrics and monitor the impact of adopted improvements.

General:

Salary range for this position is $65,000.00 - $85,000.00, annually. The offered salary is evaluated using internal equity, job knowledge, skills, experience, and other key factors.

Your “Landing” will be smooth if you meet th e following requirements:

5+ years’ experience as a business analyst for technology projects
5+ years’ experience as a project manager, leading and managing technology projects
Bachelor's Degree in Business, Computer Science, Information Systems, or equivalent experience.
Ability to plan complex project frameworks and manage multiple priorities efficiently.
Expert at bridging the gap between business and technical teams through effective communication, respectful collaboration, and organizational change management.
Project Management Professional (PMP®) certification from the Project Management Institute, preferred.
Business Analysis Professional Certification (CBAP® or PMI-PBA®), preferred.
Certified Scrum Master or other Agile certifications, preferred.
Able to pass a pre-employment drug test, which includes testing for marijuana (medical marijuana cards are not acceptable)

The Columbus Regional Airport Authority is an equal opportunity employer and does not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, age, national origin, veteran status, disability, and all other groups or classes protected by applicable federal, state or local laws. The Authority does not tolerate violence or drug use in the workplace.

Work Location: In person

Quick Apply

Refine Your Search

customer experience analyst jobs in ohio

IT Project Analyst (In-Person Daily)

Senior Case Analyst

Technical Service Analyst

Instructional Technology Analyst – XR and Emerging Technologies

Marketplace Analyst

Senior Financial Analyst

Hospital Reimbursement Analyst

Provider Contracting Lead Analyst - Cigna Healthcare - Cleveland, OH

Provider Contracting Lead Analyst - Cigna Healthcare - Cleveland, OH

Domestic Income Tax Analyst

Quality Analyst

Process Analyst

Data Analyst

Business Systems Analyst I - ERP Training Developer

Customer Senior Analyst

Analyst, Customer Supply Chain

Analyst, Data Governance - A&F Co.

Implementation Analyst I

Claims Analyst - REMOTE

Epic Application Analyst II (Cadence)

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