Top 4853 Customer experience leader Jobs in Ohio

Global Change Management Leader, Customer Experience CoE
Lubrizol —Wickliffe, OH
- Hybrid work
- Office
- Bachelor's degree
- Continuous improvement
211 Strategy & Partnership Lead
United Way of Greater Toledo —Toledo, OH
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- Background check
- Customer service
- 5 years
- Health savings account
- Disability insurance
Quick Apply
Customer Success Lead
Notable —Ohio
- $136,000 - $170,000 a year
- Full-time
- Remote
- 7 years
- Office
- Bachelor's degree
Critical Situation Leader
CDK Global —Norwood, OH
- $65,500 - $75,000 a year
- Weekends as needed
- Remote
- Dealership
- 5 years
- Bachelor's degree
- Health insurance
- Dental insurance
Customer Experience Lead
Doc's Diesel —Bryan, OH
- $50,000 - $60,000 a year
- Full-time
- Remote
- Google Workspace
- Management
- Mid-level
- Dental insurance
- Paid time off
Quick Apply
1d
Store Leader
Carhartt —Columbus, OH
- $71,300 - $92,700 a year
- Merchandising
- Mid-level
- Bachelor's degree
(USA) Member Team Lead
Sam's Club —Brooklyn, OH
- $21 - $29 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
2d
Lead Bath Installer
Pj Fitzpatrick —Cincinnati, OH
- $90,000 - $120,000 a year
- Overtime
- Management
- Construction site
- Customer service
- Fuel card
- Paid holidays
Quick Apply
Lead Restoration Technician IICRC Cert Required
Certified Property Restoration —Middletown, OH
- $24 - $34 an hour
- Full-time
- Clean driving record
- Management
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Hospitality Lead
Bojangles —Delaware, OH
- $44,000 - $52,000 a year
- Full-time
- No education required
- ServSafe
- Mid-level
- Paid training
- Health insurance
Quick Apply
Quality CMM Programmer and Lead Inspector
ALL SERVICE PLASTIC MOLDING INC —Vandalia, OH
- Full-time
- Mid-level
- Mentoring
- Leadership
Quick Apply
Landscape Crew Leader, Installation
Impullitti Landscaping —Burton, OH
- Full-time
- Construction site
- DOT physical examination
- Mid-level
Quick Apply
Lead Aircraft Maintenance Technician
PSA Airlines —Vandalia, OH
- Full-time
- Pass drug screening
- English
- Mid-level
Retail Customer Service Lead
PetSmart —Aurora, OH
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Health insurance
- Tuition reimbursement
Dynamic Sales Leader to Build and Lead High-Performance Door-to-Door Sales & Canvassing Teams
Allstate Exteriors —London, OH
- From $100,000 a year
- Full-time
- Google Workspace
- Driver's License
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Lead Swiss CNC Programmer
Profile Grinding, Inc. —Brooklyn Heights, OH
- $34 - $44 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Lead Installation Technician
Diversified Fall Protection —Cleveland, OH
- $28 - $35 an hour
- Overtime
- Background check
- Microsoft Outlook
- Heavy lifting
- Disability insurance
- Health insurance
Quick Apply
8d
Lead CNC Programmer (GibbsCAM)
Fabriweld Corporation —Norwalk, OH
- Overtime
- 5 years
- Engineering
- Math
- Health savings account
- Health insurance
Quick Apply
12d
Sales Leader - Kirkland's Home - Part Time
Kirkland's, Inc. —Columbus, OH
- Part-time
- Merchandising
- High school diploma or GED
- Driver's License
Team Leader
STRATOSPHERE QUALITY —Fremont, OH
- $19 an hour
- Full-time
- Mid-level
- Supervising experience
- Travel
- Paid time off
- Benefits from day one
Quick Apply

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customer experience leader jobs near ohio

Global Change Management Leader, Customer Experience CoE

Lubrizol -
Wickliffe, OH

Apply Now

Job Details

Permanent

Qualifications

Training program design for professional development
Corporate training teaching experience
Bachelor's degree
Organizational development strategy
Strategic communications
International corporation experience
Change management support (employee development activity)
Project leadership
Project risk management
Project stakeholder communication
Stakeholder relationship building
Stakeholder management

Full Job Description

Shape the Future with Us.

At Lubrizol, we’re bringing to life the chemistry behind clean water, efficient transportation, reliable infrastructure, critical medicines, and the products people rely on every day through science, sustainability, and a culture of inclusion.

As part of our global team, you’ll be empowered to make a real impact - on your career, your community, and the world around you.

Location: Wickliffe, Ohio (US), Deer Park, Texas (US), Jurong, Singapore (SG), Pudong, China (CN)

Travel: Minimal travel as required for training, workshops, and project meetings

Job Type: Permanent, 4 days in the office – 1 day flexible

How You’ll Make an Impact
As a Global Change Management Leader, Customer Experience CoE, you lead enterprise-wide transformation efforts across Customer Experience (CX) and Order-to-Cash (OTC). You drive adoption of new operating models, technologies, and processes, ensuring sustainable change across a global, matrixed organization.

In this role, you will:

Develop and execute a global change management strategy supporting CX and OTC transformation initiatives, including technology, process, and organizational changes.
Facilitate change impact assessments, stakeholder analyses, and organizational readiness evaluations to align teams and mitigate risks.
Design and implement standardized change frameworks, including communication, training, sponsorship, and reinforcement strategies.
Partner with program and project leaders to deliver effective communication campaigns and enterprise-wide training initiatives.
Drive adoption of new processes, technologies, and ways of working, fostering engagement and alignment across the organization.
Establish governance structures and track key performance indicators (KPIs) to monitor adoption, manage resistance, and ensure sustained value realization.
Lead post-implementation reviews, capture lessons learned, and continuously improve change methodologies.
Advise senior leaders and stakeholders on change management best practices to strengthen sponsorship and engagement.

Required Qualifications that Enable Your Success

Bachelor’s degree in Business, Organizational Development, Change Management, or a related field.
10+ years of progressive experience in enterprise change management, transformation, or organizational development within global organizations.
Proven experience leading end-to-end change initiatives across large-scale, multi-year transformation programs.
Expertise in change management methodologies (e.g., Prosci/ADKAR, Kotter, McKinsey Influence Model) and their practical application.
Strong strategic thinking with the ability to influence stakeholders at all organizational levels.
Excellent communication, facilitation, and stakeholder engagement skills.
Advanced program management, problem-solving, and risk assessment capabilities.
Experience designing and delivering training, communication, and engagement strategies at scale.

Preferred Qualifications that Drive You Forward

Advanced degree in a relevant field.
Professional certification such as Prosci, Certified Change Management Professional (CCMP), or Project Management Professional (PMP).
Experience in chemical, manufacturing, or supply chain industries.
Familiarity with enterprise platforms such as SAP, Customer Relationship Management (CRM), and workflow automation tools.

Your Work Environment
At Lubrizol, we’re committed to providing a safe, inclusive, and empowering environment where you can do your best work. Depending on your role, your work environment may include:

Use of computers and digital collaboration tools in a hybrid work environment
Participation in virtual and in-person workshops, training sessions, and meetings
Engagement with global teams across multiple time zones
Adherence to company safety, compliance, and ergonomic standards

We continuously invest in our workplace and technologies to support your well-being, productivity, and growth. If you require reasonable accommodation, we are committed to providing an inclusive experience.

Benefits that Empower You

Work in a respected, industry-leading multinational company within Berkshire Hathaway
A culture of accountability, empowerment, inclusion, and diversity
Competitive compensation and benefits package
Opportunities for professional development, learning, and global career mobility
Meaningful work contributing to sustainable and innovative solutions

#LI-MC1

#LI-hybrid

#LBZUS

Lubrizol: Imagined for Life. Enabled by Science. ™ Delivered by You.

For nearly 100 years, The Lubrizol Corporation, a Berkshire Hathaway company, has been at the forefront of innovation to enhance everyday life, advance mobility, and make the modern world work better. Our specialty chemistry solutions—from engine oils, performance coatings, and skincare to medical devices and plumbing systems —are powered by the expertise, passion, and commitment of people like you. We tackle the world’s toughest challenges with science-based solutions, deeply understanding our customers to deliver innovative chemistry and differentiated value. Our inclusive culture, dedication to safety, and incredible global talent drive our success. Our solutions meet the evolving needs of the modern world—brought to life by science and, most importantly, delivered by you. Whether you're in the lab, on the production floor, or in the office, you'll be part of a team around the world that empowers you to think boldly, drive results, and contribute to solutions that shape a better, more sustainable future. We win because of you. Let’s build the future together.

Job Segment: CRM, Change Management, Chemical Research, Supply Chain, Relationship Manager, Technology, Management, Engineering, Operations, Customer Service

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Refine Your Search

customer experience leader jobs in ohio

Global Change Management Leader, Customer Experience CoE

211 Strategy & Partnership Lead

Customer Success Lead

Critical Situation Leader

Customer Experience Lead

Store Leader

(USA) Member Team Lead

Lead Bath Installer

Lead Restoration Technician IICRC Cert Required

Hospitality Lead

Quality CMM Programmer and Lead Inspector

Landscape Crew Leader, Installation

Lead Aircraft Maintenance Technician

Retail Customer Service Lead

Dynamic Sales Leader to Build and Lead High-Performance Door-to-Door Sales & Canvassing Teams

Lead Swiss CNC Programmer

Lead Installation Technician

Lead CNC Programmer (GibbsCAM)

Sales Leader - Kirkland's Home - Part Time

Team Leader

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