Top 223 Customer insights analyst Jobs in Ohio

Speech Analyst
RDI Corporation —Blue Ash, OH
- Full-time
- Hybrid work
- Spanish
- English
- SQL
- Health insurance
- Dental insurance
Quick Apply
1d
Senior Finance Analyst - Plant
Shearer's Foods —Moraine, OH
- $75,000 - $95,000 a year
- Full-time
- Microsoft Excel
- Inventory management
- Research
- Flexible schedule
Quick Apply
Senior Analyst, People Analytics
The RealReal —Columbus, OH
- $101,745 - $122,400 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Paid parental leave
- Employee stock purchase plan
Quick Apply
Analyst, Identity Access Management
Ensemble RCM LLC —Blue Ash, OH
- $63,100 - $94,650 a year
- Full-time
- Remote
- HIPAA
- Mid-level
- Bachelor's degree
- Tuition reimbursement
Quick Apply
Sr. Data Analytics Analyst
Bath & Body Works —Columbus, OH
- $83,000 - $122,100 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Store discount
- Paid parental leave
9d
Appian Data & Insights Analyst
ASRC Federal —Ohio
- Full-time
- Remote
- Computer Science
- 5 years
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Credit Analyst
KeyBank National Association —Brooklyn, OH
- $52,000 - $80,000 a year
- Full-time
- Hybrid work
- Writing skills
- Research
- Mid-level
Data Analyst
FirstEnergy Corp —Akron, OH
- $79,475 - $167,760 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
Product Analyst
CVS Health —Ohio
- $64,890 - $173,040 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
2d
Data Science Analyst
Quadax, Inc. —Middleburg Heights, OH
- Hybrid work
- Computer science
- Azure
- Computer Science
Quick Apply
6d
Senior Analyst, Process
CVS Health —Ohio
- $46,988 - $122,400 a year
- Full-time
- Remote
- Mid-level
- Office
- SQL
- Health insurance
- Dental insurance
Business Data Analyst
Ferroglobe —Marietta, OH
- $95,000 - $110,000 a year
- Spanish
- Computer Science
- English
Fraud Decisioning Analyst
U.S. Bank National Association —Cincinnati, OH
- $119,765 - $140,900 a year
- Full-time
- Office
- 8 years
- Analysis skills
- Paid holidays
- Disability insurance
9d
Junior Program Control Financial Analyst
Odyssey Consulting —Beavercreek, OH
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Office
- Finance
- Retirement plan
Sr Customer Analyst
WK Kellogg Co —Ohio
- $84,000 - $105,000 a year
- Overtime
- Hybrid work
- Microsoft Excel
- Writing skills
- Mid-level
- AD&D insurance
- Paid holidays
Claims Analyst
Arrive Logistics —Columbus, OH
- Full-time
- Remote
- Customer service
- 3 years
- Finance
- Paid parental leave
- Paid holidays
Quick Apply
Senior Data Analyst
FirstEnergy Corp —Akron, OH
- $111,350 - $188,640 a year
- Full-time
- Computer Science
- Office
- Organizational skills
- Health insurance
- Dental insurance
Analyst II, Analytics
Ensemble RCM LLC —Blue Ash, OH
- $92,400 - $138,600 a year
- Full-time
- Computer Science
- Mid-level
- 3 years
- Tuition reimbursement
Quick Apply
Business Intelligence Analyst - eCommerce
American Greetings —Westlake, OH
- Hybrid work
- 5 years
- Analysis skills
- Organizational skills
Decision Support Analyst
LexisNexis —Dayton, OH
- $65,100 - $130,300 a year
- Full-time
- Mid-level
- Office
- Finance
- Parental leave

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Speech Analyst

RDI Corporation -
Blue Ash, OH

Quick Apply

Job Details

Full-time
1 day ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching

Qualifications

Word embeddings
Tableau
SQL
Bachelor's degree
Attention to detail
Productivity software
Database software proficiency

Full Job Description

RDI is seeking a highly motivated Speech Analyst to join our rapidly growing speech team. The use of speech analytics helps the organization understand what customers think of our clients’ products and services, including measuring and improving customer satisfaction levels, measuring empathy during customer calls, identifying processes and policies that create customer friction, identifying and verifying trends that pertain to a specific product offering, and improving efficiency and effectiveness of supporting performance management programs for employees.

As a Speech Analyst, you will work closely with our Director of Speech Analytics to analyze customer and agent interactions using our advanced speech analytics solution. You will work closely with the Director to ensure the accuracy of speech analytics indicators and scores, and eventually, you will be trained to build indicators yourself. In addition to supporting the Director in indicator and score creation, you will also support our market research team as needed with duties such as aggregating and analyzing survey data.

The ideal candidate will have a bachelor's degree and some experience in business analytics and/or data management. Experience with speech analytics/speech recognition is a plus, as is experience in market research or customer insights. You must have excellent communication skills, both written and verbal, and be proficient in Microsoft Word, Excel, and database programs.

Responsibilities:

· Work with the Director of Speech Analytics to check the accuracy of speech analytics indicators and scores, and ensure they are triggering correctly throughout calls.

· Support the needs of the speech team by creating new speech analytics indicators and scores.

· Collaborate with the speech team to analyze customer and agent interactions utilizing an advanced speech analytics solution.

· Assist in data gathering and organization to further current reporting and analytics.

· Proactively identify opportunities for operations optimization and client recommendations based on performance indicators.

· Collaborate & communicate effectively with internal Program Manager and Client Services representatives, as well as other key stakeholders.

· Construct formal documents in PowerPoint and Excel to articulate the approach as well as all stages of assessments and evaluations.

· Perform Ad-hoc data analysis to facilitate business decision-making analytics

· Assist in data gathering and organization to further current reporting and analytics.

· Work with our market research team to aggregate and analyze survey data when needed and complete other related duties as assigned.

Qualifications:

· Bachelor's degree in a related field such as Business Analytics, Data Science, Market Research, Linguistics, or other STEM field preferred.

· At least 1-2 years of relevant work experience, preferably in speech analytics or a related field a plus.

· Excellent verbal and written communication skills.

· Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.

· Ability to work independently and as part of a team.

· Strong attention to detail and ability to multitask.

· Flexibility to adapt to changes in work volume and priorities.

· Experience with speech analytics software, database software, and data visualization software such as Microsoft SQL Server and Tableau a plus.

· Experience working with APIs a plus.

· Bilingual in English and either German or Spanish a plus.

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Paid time off
Vision insurance

Application Question(s):

This is a hybrid role located in Cincinnati, OH which requires some on-site work. Are you located locally to Cincinnati, OH for when we need you to work on-site?
Will you now or in the future require sponsorship for employment?

Location:

Blue Ash, OH 45242 (Required)

Work Location: Hybrid remote in Blue Ash, OH 45242

Quick Apply

Refine Your Search

customer insights analyst jobs in ohio

Speech Analyst

Senior Finance Analyst - Plant

Senior Analyst, People Analytics

Analyst, Identity Access Management

Sr. Data Analytics Analyst

Appian Data & Insights Analyst

Credit Analyst

Data Analyst

Product Analyst

Data Science Analyst

Senior Analyst, Process

Business Data Analyst

Fraud Decisioning Analyst

Junior Program Control Financial Analyst

Sr Customer Analyst

Claims Analyst

Senior Data Analyst

Analyst II, Analytics

Business Intelligence Analyst - eCommerce

Decision Support Analyst

I want to receive the latest job alert for customer insights analyst in ohio

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