Top 1463 Customer success director Jobs in Ohio

Director, Customer Relations
4 Over llc —Columbus, OH
- $140,000 - $170,000 a year
- Full-time
- Bachelor's degree
- Mentoring
- Experience equivalent to degree accepted
- AD&D insurance
- Paid holidays
Customer Success Director
Impact.com —Columbus, OH
- $110,000 - $135,000 a year
- Remote
- Marketing
- Bachelor's degree
- Conflict management
- Disability insurance
- Health insurance
Quick Apply
Director, Customer Implementations
3E —Cleveland, OH
- $150,000 - $165,000 a year
- Full-time
- Remote
- 6 years
- US work authorization
- Senior level
- Disability insurance
- Health insurance
Quick Apply
10d
Director Operations
DHL —Westerville, OH
- $150,000 - $200,000 a year
- Full-time
- 3 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
Quick Apply
6d
regional director operations, Central Ohio
Starbucks —Akron, OH
- $129,400 - $215,900 a year
- Microsoft Excel
- Customer service
- Writing skills
1d
Senior Director Operations
DHL —Westerville, OH
- $185,000 - $235,000 a year
- Full-time
- 3 years
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
6d
Sr. Director, Kroger (173767)
Colgate-Palmolive —Cincinnati, OH
- $200,000 - $250,000 a year
- Hybrid work
- 11+ years
- Office
- Bachelor's degree
- Profit sharing
- Paid parental leave
Lead Engagement Director CCF - Cleveland Area
Siemens Healthineers —Cleveland, OH
- $151,200 - $207,900 a year
- Full-time
- 5 years
- Travel
- Mentoring
- Disability insurance
- Health insurance
Director, HR Business Partner
LexisNexis —Dayton, OH
- $136,100 - $252,800 a year
- Full-time
- 5 years
- Master's degree
- Bachelor's degree
- Disability insurance
- Health insurance
Director, Workforce Management, Customer Experience & Quality
EVERSANA —Mason, OH
- $105,000 - $120,000 a year
- Full-time
- Remote
- Master's degree
- 8 years
- Bachelor's degree
Quick Apply
Director, Contact Center Operations
Medical Service Company —Cleveland, OH
- $73,478 - $110,217 a year
- Full-time
- Hybrid work
- 5 years
- HIPAA
- Analysis skills
- Health savings account
- AD&D insurance
Quick Apply
Lead Director, Commercial Member Experience
CVS Health —Columbus, OH
- $100,000 - $231,540 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Organizational skills
- Fair chance
- Health insurance
- Dental insurance
8d
Customer Success Executive (Cincinnati, OH)
Hippocratic AI —Cincinnati, OH
- $200,000 a year
- Full-time
- 5 years
- Pass drug screening
- Residential
Director, Customer & Market Growth
Beckett Gas Inc. —North Ridgeville, OH
- Engineering
- 11+ years
- Office
Quick Apply
Director, Utilization Management & Operational Integrity
Medical Mutual of Ohio —Cleveland, OH
- Hybrid work
- Nursing
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Disability insurance
Sales & Marketing Director
Silver Birch Living —Mansfield, OH
- Weekends as needed
- Customer service
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
3d
Director of Global Supply Chain Operations
Confidential —Cincinnati, OH
- $180,000 - $190,000 a year
- Full-time
- 11+ years
- Travel
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
CONTROL BOOTH PLANNER
Airborne Maintenance and Engineer Serv —Wilmington, OH
- 3 years
- High school diploma or GED
- Conflict management
Quick Apply
Director of Construction
Diversified Fall Protection —Westlake, OH
- $120,000 - $160,000 a year
- Full-time
- Background check
- 7 years
- Pass drug screening
- AD&D insurance
- Disability insurance
Quick Apply
6d
Sales Engineer - Market Development
Valco Melton —West Chester Township, OH
- Full-time
- Background check
- Up to 50% travel
- Mid-level
- Profit sharing
- Paid parental leave
Quick Apply

I want to receive the latest job alert for customer success director in ohio

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer success director jobs near ohio

Director Of Operations jobs in Westerville, OH

Human Resources Business Partner jobs in Dayton, OH

Customer Success Manager jobs in Cincinnati, OH

Engagement Director jobs in Cleveland, OH

Senior Director jobs in Cincinnati, OH

Director Of Operations jobs in Cleveland, OH

Director Of Supply Chain Management jobs in Cincinnati, OH

Member Experience Specialist jobs in Columbus, OH

Regional Director jobs in Akron, OH

Customer Relations Representative jobs in Columbus, OH

Director Of Customer Service jobs in Cleveland, OH

Architectural Engineer jobs in Remote

Sales Engineer jobs in California

Sales Engineer jobs in Fort Worth, TX

Engineer jobs in Minneapolis, MN

Sales Engineer jobs in Everett, WA

Sales Engineer jobs in Las Vegas, NV

Car Sales jobs in Houston, TX

Director Of Operations jobs in Fort Myers, FL

Director Of Operations jobs in Arkansas

Director, Customer Relations

4 Over llc -
Columbus, OH

Apply Now

Job Details

Full-time
$140,000 - $170,000 a year

Benefits

AD&D insurance
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
Life insurance

Qualifications

Customer relationship building
Managing teams in a customer support role
Team leadership
Coaching
Customer satisfaction tracking
Employee relationship building
Frontline customer support management
Change management
Managing clients in a customer support role
Team development
Data analytics
Leading team collaboration initiatives
CRM system proficiency
Process improvement planning
Business operations
Cross-functional communication
Team building

Full Job Description

At 4over, we are committed to building a diverse and inclusive workplace welcoming to people of all backgrounds. We take pride in fostering a safe environment for all employees.

SUMMARY:

We're seeking a strategic and results-driven Customer Relations Director to lead and scale our Customer Care Relations organization. This leader will be responsible for leading and scaling a high-performing customer service team while driving initiatives that enhance the overall customer experience both during and post purchase, while driving initiatives that improve customer satisfaction, retention, operational efficiency, long-term customer value, and supporting company growth. Reporting to the VP, eCommerce and Customer Experience, this role is responsible for ensuring every customer interaction reflects our commitment to service excellence.

Salary Range: $140,000 - $170,000 annually.

Compensation commensurate with experience.

At this time, we are not engaging with agencies or third-party recruiters. Thank you for your understanding.

DUTIES AND RESPONSIBILITIES

Leadership & Team Development

Lead, mentor, and develop Customer Support Managers, Supervisors, and team members while fostering a high-performing, customer-first culture.
Build scalable organizational structures, processes, and development plans to support future growth.
Coach leaders through performance management, career development, and succession planning.
Create an environment focused on accountability, collaboration, and continuous improvement.

Customer Experience

Champion the voice of the customer across the organization and drive initiatives that improve customer satisfaction and loyalty.
Establish customer experience standards and ensure consistent service delivery across multiple locations.
Oversee customer escalations, identify root causes, and implement long-term solutions.
Continuously evaluate customer touchpoints and recommend improvements that enhance the overall customer journey.

Operational Excellence

Lead continuous improvement initiatives to streamline workflows, increase efficiency, and improve service levels.
Develop standardized processes and best practices that create consistency across teams and locations.
Drive operational excellence through process optimization and performance management.

Performance & Analytics

Establish, monitor, and analyze KPIs related to customer satisfaction, response times, service quality, productivity, and team performance.
Utilize customer feedback and operational data to identify trends, recommend improvements, and drive business decisions.
Develop executive-level reporting that provides meaningful insights into customer experience and departmental performance.
Manage forecasting, staffing, and resource planning to support business needs.

Strategic Leadership

Provide strategic recommendations that support organizational growth and customer success.
This role partners closely with Operations, Sales, Marketing, Production, and other cross-functional teams to identify opportunities and deliver an exceptional customer experience while building scalable processes that support a growing organization.
Stay current on industry trends, emerging technologies, and customer experience best practices to continuously evolve the customer care function.

EXPERIENCE AND QUALIFICATIONS

EDUCATION, LICENSES, CERTIFICATIONS, EXPERIENCES:

- Bachelor's degree or equivalent combination of education and experience.
- 10+ years of progressive leadership experience in Customer Service, Customer Experience, or Operations.
- 5+ years leading large, multi-site customer service organizations.
- Proven success building, developing, and leading high-performing customer service teams.
- Demonstrated experience improving customer satisfaction, service delivery, and operational performance.
- Strong background in process improvement, change management, and continuous improvement initiatives.
- Experience utilizing KPIs, analytics, and customer insights to drive business decisions.
- Proficiency with CRM platforms and customer service technologies
- Excellent communication, leadership, coaching, and relationship-building skills.
- Experience managing budgets, forecasting, and workforce planning is preferred.

CRITICAL KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:

- Passionate about delivering exceptional customer experiences.
- Strategic thinker with a hands-on leadership style.
- Collaborative leader who builds strong cross-functional relationships.
- Data-driven with a continuous improvement mindset.
- Comfortable leading through change in a fast-paced, growth-oriented environment.
- Skilled at developing people, coaching leaders, and building engaged, high-performing teams.
- Customer-focused with a strong operational mindset and a commitment to excellence.

4OVER COMPANY HISTORY

4over was founded in February of 2001. What started off as creating business cards and web page designs by a husband and wife, quickly flourished. Since the company was founded, we are now a private equity owned company growing and expanding across many states. Through our 4over Core Attributes, we are committed to meeting and exceeding customer expectations, cultivating and nurturing our relationships, providing excellence and caring for others.

Health and Life Insurance-

Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care
4over pays 100% of the employee’s premium for his/her Basic Life/AD&D Insurance in the amount of 1x the employee's annual salary, up to $500,000
Coverage will be effective on the 1st of the month following 1 month of continuous regular full-time employment

401(k) Retirement Plan

New employees are eligible to enroll the first of the month, following 1 month of employment
Semi-annual open enrollment (January 1st and July 1st)
Discretionary employer match; typically, 50% of employee deferrals up to 6% of compensation
Immediate Vesting

Holidays and PTO

9 Paid Holidays
Accumulating PTO to be used after 90-days of continuous and active full-time service

4over is an Equal Opportunity employer. It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability,or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women,covered veterans, and individuals with disabilities.

Apply Now

Refine Your Search

customer success director jobs in ohio

Director, Customer Relations

Customer Success Director

Director, Customer Implementations

Director Operations

regional director operations, Central Ohio

Senior Director Operations

Sr. Director, Kroger (173767)

Lead Engagement Director CCF - Cleveland Area

Director, HR Business Partner

Director, Workforce Management, Customer Experience & Quality

Director, Contact Center Operations

Lead Director, Commercial Member Experience

Customer Success Executive (Cincinnati, OH)

Director, Customer & Market Growth

Director, Utilization Management & Operational Integrity

Sales & Marketing Director

Director of Global Supply Chain Operations

CONTROL BOOTH PLANNER

Director of Construction

Sales Engineer - Market Development

I want to receive the latest job alert for customer success director in ohio

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected