POSITION OBJECTIVE
Under general supervision, work with faculty and school academic leadership at the Mandel School of Applied Social Sciences and Teaching and Learning Technologies (TLT) team members to maintain and develop learning modules and courses for use in online, hybrid and residential environments that most effectively meet the needs of the students and faculty within the given cost parameters. Develop training courses to ensure that students and faculty are aware of instructional technologies and how to use them to support effective teaching and learning. Support faculty in course development by guiding them through standardized course construction and quality review processes. Manage and support enterprise instructional technology solutions, including the learning management system, lecture capture tools, video conferencing platforms, and classroom-based technologies. This role is primarily dedicated to supporting Mandel programs to ensure they meet the specific pedagogical and programmatic needs of social work and nonprofit management education, while also contributing to broader university-wide instructional design initiatives.
ESSENTIAL FUNCTIONS
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Partner with Mandel faculty to effectively leverage University-supported technologies to design and develop accessible, high-quality online, hybrid and residential courses and materials for multi-modal programs, revise and/or enhance existing courses and materials, and integrate technology into face-to-face, blended, and online teaching environments. (40%)
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Consult with faculty and provide recommendations regarding all aspects of course design and development, including decisions about interface design, course architecture and navigation, content arrangement, sequencing of lessons, use of assessments, and selection of class activities. (20%)
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Assist faculty with evaluating instructional methods, materials, and technologies. (10%)
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Design and present professional development and group-specific workshops for faculty and staff on instructional design topics in face-to-face and online environments. (10%)
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Assist with the creation of accessible and reusable general training materials (e.g., step-by-step guides, reference manuals, online modules, web-based templates, etc.) to be used by faculty and staff engaged in learning and using educational technologies. (10%)
NONESSENTIAL FUNCTIONS
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Provide support of academic technologies such as the learning management system Canvas, including providing face-to-face and virtual support. (3%)
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Participate in implementing and maintaining university protocols for the naming and storage of online course materials outside of the university's course management system. (2%)
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Perform other duties as assigned. (5%)
CONTACTS
Department: Daily contact with members of the Teaching & Learning Technologies team to work on projects and support efforts collaboratively. Have frequent contact with others in UTech staff responsible for faculty support, communication, and infrastructure. Have occasional contact with others in the division, including senior leadership.
University: Daily contact with faculty, students, and staff in the context of workshops and individual consultation.
External: Occasionally interact with hardware/software vendors to troubleshoot technical issues, coordinate system resolutions, and evaluate the performance of academic applications to ensure they meet the evolving needs of the university community.
Students: Occasional contact with student employees and interns within the Teaching & Learning Technologies team in UTech.
SUPERVISORY RESPONSIBILITIES
No direct supervision.
QUALIFICATIONS
Associate's degree in instructional design, information technology or related field and 5 years of progressive experience OR Bachelor's degree in instructional design, information technology or related field and 3 years of progressive experience.
REQUIRED SKILLS
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Knowledge of adult learning theory and teaching and learning environments in higher education.
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Knowledge of backward design, universal design for learning, active learning, and other teaching and learning models and strategies.
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Knowledge of instructional design principles, including performance-based outcomes assessments.
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Experience applying digital accessibility (e.g., WCAG standards), intellectual property, copyright, and other laws and regulations governing the creation and dissemination of digital instructional content.
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Excellent customer service skills and the ability to work collaboratively with a team.
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Excellent verbal and written communication skills. Ability to communicate effectively with students, faculty, and staff. Ability to interact with colleagues, supervisors and customers face-to-face.
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Ability to work in a fast-paced environment, work under deadlines, and handle changing priorities.
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Knowledge of principles and practices of graphic design.
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Knowledge of digital media production principles, methods, techniques and standards.
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Knowledge of industry-standard multimedia authoring tools and a general familiarity with graphic design principles.
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Experience using instructional applications such as learning management systems, lecture capture, video conferencing and Google Apps.
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Ability to utilize professional audiovisual facilities and equipment.
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Some knowledge of web-based programming and related programming standards.
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Ability to understand and interpret educational needs and to develop effective instructional media solutions.
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Ability to communicate effectively in a classroom setting to a wide range of constituencies in a diverse community.
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Ability to support faculty, staff, and students in learning and using academic technologies in face-to-face and virtual support situations.
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Ability to interact with technical peers in University Technology in cross-functional project teams.
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Knowledge of Generative AI tools and prompt engineering techniques to enhance instructional design workflows, support AI literacy among faculty, and ensure the ethical integration of AI in digital learning environments.
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List those measurable or observable knowledge, skills, abilities, and/or behaviors that are required to succeed in performing the essential functions.
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Willingness to learn and work with artificial intelligence (AI) tools and technologies.
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Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest.
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Ability to meet consistent attendance.
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Ability to interact with colleagues, supervisors, and customers face to face.
WORKING CONDITIONS
Professional office setting. There are periods of stressful times, especially during project deadlines. This position will engage stakeholders with varying levels of urgency and need. Due to time constraints, many functions must be completed on set deadlines. Travel between various locations on campus may be required. The position requires typing on a computer keyboard and using a computer mouse and a printer. The employee may be required to attend meetings/functions outside normal working hours, including weekends.
