Location: Elyria, Ohio
Employment Type: Full-Time | 24/7 Operations | Flexible Shifts
Who We Are Looking For
Interr is seeking a highly detail-oriented GSOC Operator with strong communication, analytical thinking, and a true team-first mentality. The ideal candidate thrives in a fast-paced environment and is confident in responding to real-time events, supporting our clients, and maintaining operational excellence.
Daily responsibilities include global event monitoring, camera and alarm oversight, internal and external communications, and responding to alerts across a variety of security systems and tools.
What You Will Work On
Proactively monitor multiple screens displaying access control, video management, intrusion detection, and other security platforms.
Acknowledge, assess, and prioritize all security alerts and intrusion alarms in a timely and accurate manner.
Administer and troubleshoot security systems, ensuring full functionality and escalating issues to the appropriate teams.
Dispatch security officers and relevant personnel according to established protocols and performance criteria.
Accurately log all security events, actions taken, and outcomes in the incident management or reporting system.
Answer inbound calls from employees, vendors, and security personnel with a professional, customer-focused approach.
Triage all incoming service and support calls, directing them to the appropriate team or individual.
High School Diploma or equivalent required; associate or bachelor’s degree in a related field is a plus.
Prior experience in security, dispatch, call center, or customer service roles is preferred but not required.
Ability to multitask effectively and maintain focus in a fast-paced, high-pressure environment.
Excellent verbal and written communication skills.
Proficiency in basic computer applications and the ability to learn new software and security platforms quickly.
Strong sense of responsibility, sound judgment, and a proactive problem-solving mentality.
Ability to work flexible hours, including nights, weekends, and holidays—as part of a 24/7 GSOC environment.
Must be able to pass a background check.
Pay Rate: $17.50 – $19.50 per hour (based on experience)
Health Insurance
Dental Insurance
Paid Time Off (PTO)
Job Types: Full-time, Part-time
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Preferred)
Work Location: In person
International, Integrated, Integrity. These values perfectly describe interr’s mission and position in the marketplace. With a truly global approach, interr proves to be forward-thinking and passionate about their mission. Being integrated is one of interr’s most important values and delivers the drive to exceed expectations. Our staff at any level is part of the client’s team. With integrity being a highly valued trait, interr always proactively delivers to their promise – on every level of the organization. Integrity also embodies sustainability on a high level. In doing so, interr is reputable in truly understanding client needs and therefore delivering outstanding services. Our mission is to develop and supply outstanding and innovative solutions to diverse customers through dedication and a companywide commitment to excellence.
