Top 7 Helpdesk agent Jobs in Ohio

Onsite Enterprise Help Desk Agent
TRG —Westlake, OH
- Monday to Friday
- Background check
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
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IT Support Administrator
Marsh, Berry & Company, LLC —Woodmere, OH
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Work from home
Application Developer I
Marsh, Berry & Company, LLC —Woodmere, OH
- Hybrid work
- Computer science
- Computer Science
- Customer service
4d
POS Support Agent
Express Wash Concepts LLC —Etna, OH
- Weekends as needed
- Hospitality
- Experience equivalent to degree accepted
- 1 year
- Health savings account
- Disability insurance
Quick Apply
IT Help Desk Tier 1 - Bilingual
DEX Imaging —Cleveland, OH
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
NOC Analyst - Tier 2 | Vitis Technologies
Prosource —Blue Ash, OH
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Windows
- Bachelor's degree
5d

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IT Specialist
The Greater Dayton School —Dayton, OH
Install, update, and troubleshoot educational software, including licensing management. Offer helpdesk services for password resets, software installations, and…
$70,000 - $80,000 a year
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13d
IT Support Specialist
Delaware County, OH —Delaware, OH
Serves as the primary contact for calls made to the Help Desk. This position is responsible for providing technical support and assisting County employees…
$27 - $31 an hour

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POS Support Agent
Express Wash Concepts LLC —Etna, OH
Communicate clearly with non-technical users, translating technical instructions into simple, actionable steps. Secure future: 401k with up to 4% company match.
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Onsite Enterprise Help Desk Agent

TRG -
Westlake, OH

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Job Details

Benefits

Flexible schedule

Qualifications

Computer operation
Smartphone (troubleshooting support)
High school diploma or GED
Telecommunication
Mobile devices

Full Job Description

The Onsite Enterprise Help Desk Agent handles incoming calls, emails, and helpdesk tickets from customer associates regarding mobile device (iOS, Android, Chrome Etc.) issues and support. This role documents and provides resolutions in a timely manner to maintain customer satisfaction. This is NOT a remote opportunity; candidates will report to our Westlake office daily.

POSITION HOURS: 11:00A.M. - 8:00P.M. MONDAY THROUGH FRIDAY ON-SITE.

Essential Functions

Provide 1st line support to ensure customers' tickets are answered and processed within SLA (Service Level Agreements)
Respond to incoming calls, emails, and manage ticket que to support customer associates
Device assistance including set-up, synchronization, and operations
Basic feature and function support
Device activations
Troubleshooting hardware and software issues
Troubleshooting device enrollment issues
Supporting standard application software delivered with the mobile operating system
Basic support for accessories (chargers, headsets, Bluetooth connectivity)
Creating passwords
Support for system updates
Device new order status
Ticket management on behalf of end user
Ensure all open issues and requests are resolved in the time frame designated for each client and maintain progress and resolutions in the system.
Support the internal team to work exception tickets with mobility vendors.
Makes recommendations for process improvements.
Continuously train in new products to ensure the highest level of support
Employee may be asked to complete related duties other than those indicated above as assigned by their supervisor

Qualifications

Organized, detail-oriented and able to handle multiple tasks simultaneously.
Excellent oral and written communication skills to maximize client responsiveness and develop a working relationship with internal departments.
Well-developed interpersonal skills to maximize vendor’s responsiveness and to develop a cooperative working relationship.
Excellent problem-solving skills and attention to detail.
Proficient in Microsoft 365 (Word, Excel, Teams, and Outlook).
Associate degree or equivalent experience preferred, high school diploma or equivalent mandatory.
1 - 2 years of mobility helpdesk, first-line experience in a technical service or telecom call-desk environment or related experience required.
ServiceNow and Zendesk along with order procurement experience is a PLUS.
Ability to take and pass a background check

Performance Requirements

Must maintain regular and reliable attendance to the satisfaction of management.
Must be able to operate a computer and other position related technologies.
Must be customer focused and detail oriented.
Must be able to work in a fast-paced environment while prioritizing and managing multiple responsibilities.
Must be able to work flexible hours as needed.
Must be able to clearly and confidentially communicate with TRG employees, customers, and other stakeholders.
Must adhere to all TRG Values at all times

Physical Requirements

Must be able to remain in a stationary position 75% of the time
Must be able to access work locations
Must be able to visually read written and digital information
Must be able to visually determine the accuracy, neatness, and thoroughness of work assigned and/or to make general observations of facilities or structures
Must be able to receive detailed information through oral communication

Education

Required

Associates or better

Skills

Required

Microsoft Office Suite
Communication Skills - Oral/Verbal
Customer Service
Multitasking

Behaviors

Required

Functional Expert: Considered a thought leader on a subject
Thought Provoking: Capable of making others think deeply on a subject
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Self-Starter: Inspired to perform without outside help
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

helpdesk agent jobs in ohio

Onsite Enterprise Help Desk Agent

IT Support Administrator

Application Developer I

POS Support Agent

IT Help Desk Tier 1 - Bilingual

NOC Analyst - Tier 2 | Vitis Technologies

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